Returns experience is horrible. After spending close to 20k+ and after being assured that returns are simple and easy, I was put through a process that is just the opposite of it. For one item, there was a turmeric stain, which we accepted as caused by us and did not press on the return, but the other item apparently has an invisible oil stain which they blamed on though we explained that my daughter doesn't apply oil to her hair and the probability that its caused by us is close to zero. It's quite possible that it could have happened in the trail room too and caused by someone else too. As customers we don't thoroughly check for these. Returns seems to be like an insurance claim - find every possible way to deny the return. Also, the return policy clearly states that they have a 30 day policy. But it looks like individual stores cube up with their own rules - the reps said that we had only 7 days and that all the items we have tried return have to be returned at once. When asked about the disparity between the advertised policy and advised policy they don't have any answers for the same. Long story short, think twice before shopping here. Don't bank on the return policy. Better to try out their trial rooms. We won't return to this store. It's just sad that a branded and trusted company like Reliance is putting its customers through this kind of experience.
Staff was good, lot of late in billing counter. No sitting place, we have to stand only. If we apply discount coupons then gifts were not given. Only gifts or coupons only one was redeemable.
