Dear Affinity,
I have been a customer of Affinity Salon since 2009 and have seen it getting professional with each passing day. I wish to also share that I am extremely happy with your personal service section. However there are couple of insights which I wish to share with you with respect to my experience of today i.e. 31st August 2017.
Basic Information:
1. I went to avail your salon services at Vasant Vihar store.
2. I had pre booked my appointment for the various (personal and Haircut) services I needed.
3. I am a Silver card member with your salon (# 20414403392)
4. I have curly hair and highly sensitive skin. I go for haircut once a year due to slow growth.
The anomalies:
1. Even after pre-booking the personal service attendants were not allotted aprior. It was a random choice to be made after reaching the store. Does your managers, your service providers judge people by their look, first timer etc.and then allocate? (Because the conversation was somewhat like so: "Mam are you here for the first time? " I do not want to go around saying how many years I have been coming to Affinity, why and whether I have a silver or a gold card with the salon or I walk in. Please treat everyone equally. We all pay, right?)
2. Ms. Reena gave me an awful haircut (it was literally chopping off the length of my hair without paying any attention) to the extent that it was needed to be switched to another hair dresser. Thamil managed to make my hair look decent. The final look is ridiculous given my hair texture, my age and my profession. (Specifications were communicated right in the beginning of the procedure).
3. The first hairdresser (Ms. Reena) did not even bother to come up and ask for an apology.
4. You do not have a customer feedback register in order to revisit the expectations from your clients and get better? (I wanted to file a short complain right there, but your manager Saurav informed you do not have a customer feedback form or register. Maybe there were a lot of miscommunication today.)
Requests and observations:
1. I walk into a professional hair salon with an expectation that each one have been trained meticulously. There should be hardly any scope of error.right? (I assume they aren't experimenting and are professionally trained and recruited)
2. The first hairdresser failed to understand what I expected, nor could she deliver what she herself said she would.
3. Hair cuts can't land up in miscommunication because certain type of hair takes time to grow and it clearly alters appearance. Hope you understand?
4. Please empathize with your clients when they are in special situations or come with special requirements.
Three good things: Ms. Renu (personal services) delivered well. Hospitality after disappointment gets better. I wasn't charged for the non-haricut cut.
5. I would be happy to hear an apology from your hairstylist because I have to bear this mushroom cut look for next 5 months if not more. You decide our appearance and we trust to go under your scissors. It's not make-up that you can redo it. Hair and skin are pivotal. I come to a professional salon exactly to preserve both and look good. Being complacent is not a way trust me, atleast not in a grooming industry.
Thanks for being patient and providing services to meet the beauty standards of the modern world.
Best wishes,
email:
[email protected]PS: To know and feel how hair is treated visit instagram pages run by hair stylists across the world.