Airtel Store

Do not serve foreigners. We had to go on a small counter outside selling prepaid card to get some data for our 2 weeks trip. It took quite some time to go through the registration process but we eventually got 1.5gb per day for 28 days for 500 inr

Experience such a bad services. Not really happy with the services provided to the customers and making enquiry over call make people wait for that long and that leads frustration point. I personally wasted my time calling.very bad services. I will recommend my other friends not to use a Airtel Sim now.

Very poor service. Avoid visiting to this store. People over there do not know how to deal with customers. Customer representative (Praveen) was not at all polite

Wanted a SIM card while on tourist visa. Quick and easy, just bring passport and make sure you have a friend/hotel Indian cell number so they can send them a one time passcode to that number.

I am an NRI just landed from UK. I went into the shop as it was about to close. I was struggling with new Airtel SIM card which I had purchased from Airpot. Rajat Gupta was so kind to help me out. Sorted everything in few mins. Refused to take any money. Giving full 5* to the staff of Airtel.x

Very very dismantled proud worker. Manager Anny not attending coustmer vnot serious discussing with me herr attention was only on chat. Kind of dictator ship. On air tell no complaint book no help. I waited 2 hours for my problem. In end they suggested me to go to jio with my 3 mobiles and merge with jio because in extreme fiber they add my nocan not a

I met with vinit sir from the claiming process and Chaudhry sir Muzaffarnagar wale good behaviour and helping person

I have visited here to have a prepaid sim. The experience was great. Just need to wait for my turn which took a little bit time… I was being taken care by Hammad which was spontaneous and I was out of there in the next 15 minutes carrying a sim activated and working …
Dear Airtel you should really have guys like Hammad in your store to assist customers.

Staff is very Polite and cordial. They help you with their best possible manner. Sometimes it may take some time due to more customers in store.

Staff Need training.waiting time is unnecessary long.attended left the seat without any communication.i waiting for 30 min on seat

Worst experience ever in airtel store specially the staff is very rude and behaving like they are just ready to fight and half of the staff (named rajat) has been on dinner for last 1 hour and lady named zeba is very rued.atleast u guys have to behave in a manner way i am customer of airtel from last 10 years amd now going to port in vodafone atleast they have some good staff

This store is located opposite of PNB bank CP. If you are thinking to visit here so you must have at least 30 mins time. It's Lil bit crowded place. If you have very less time so try to visit in the morning time. Store opens at 10: 30 am close at 7: 30 pm.

Absolutely pathetic customer service, question on employees competency which they cannot address customer grievances in minimum time. Long queue of customers waiting for their turn, and only 3 counters were addressing, asking them about the low staff they gave reason of lunch time, and rather addressing customers they ask us to write feedback, i mean we have more important work to do. Would never visit this store again.

Policies of Airtel are not good, but their staff is. Perhaps face to face interaction has really more value and every human being cannot deny genuine request of another human.

Senior management would not listen to genuine woes of customer. You may post your issue on any social media, no senior person would ever come forward for even understanding your issue. You get only automated replies.

It is very crowded. Service is just ok. No preference for postpaid customers. The minimum wait time is around 10 minutes. Also they charge for sim swap even though the swap was on account of failure of sim card.

Pathetic People especially talking about one of the employees with name Rajesh working there
No ethics.no culture. Rude and arrogant way of talking
Avoid there services

Excellent customer service. The seller was very helpful. If you are not Indian and want to buy sim card, then look fir this selling point.

Worst store.staff is very rude and not at all helpful.they misguide the customers alot i wish there was a rating for negative.

Good service and proper response but, it's always crowded. It's one of the major Airtel stores in Delhi NCR. So whatever the Airtel network issue can be solved from here. And there is a room for improvement in their services. Hope there'll be a change in them in the near future

Ganz ehrlich, ich habe unterschiedliche Erfahrungen mit Airtel in Indien gemacht.
Ich habe eine SIM-Karte am Flughafen gekauft, ok nicht meine beste Idee. Tipp: Kauft keine SIM am Flughafen, diese ist total überteuert. Die SIM vom Flughafen hat nach 24 Stunden den Geist aufgegeben. Dann bin ich hilfesuchend zu diesem Store gegangen. 3 Ersatz-SIM-Karten und 3 Besuche im Store später hatte ich noch immer keinen Netzzugang!
60 Stunden nach meinem letzten Besuch in diesem Store hat sich jemand meines Problems angenommen. Die SIM funktioniert einwandfrei. Wo das Problem genau lag kann ich nicht sagen. Vielleicht hatte ich einfach Pech. Das Personal war grundsätzlich super freundlich und hilfsbereit, von dieser Seite keine Kritik. Für mich als Urlauber natürlich bitter, dass es so lange dauerte, um das Problem zu lösen. Für die freundlichen Mitarbeiter, die sich offensichtlich wirklich dahinter geklemmt haben, um mein Problem zu lösen gebe ich dennoch 4 Sterne.

Not the most helpful. They don't know half the stuff. The whole point of the store seems for them to sell postpaid plans. Your bombarded with questions 'why don't you switch to postpaid? ' 'do you use a postpaid connection? '

Pre-text of problem: Sim converted to 3G-> 4G
Issue: Message outgoing was disabled
Cons: service cycle is slow, as it may delay with problem to problem so I have waited their around 1 hour
Pros: when my number called, they resolved this message problem in seconds.

Thank You

Airtel and airtel staff both sucks. I regret to get port my personal postpaid connection to airtel. Staff told me that SIM will work once port is done. Portability has been done still sim is not working. Its showing network but not able to call, call failed call failed. I called to customer care they told me that they have not received any portability request and also they are not able to search my contact number. Is this the way to treat or handle customers queries? I wish TRAI ban such companies. #totallydissatisfied

Very bad experience, representatives have no scene of talk

if you buy a new sim they will take at-least 4 days to activate, i am a victim of it, very bad service

No professional at the store. My port request was taken by store and sim was issued but after 10 days there was no tracking of my application.

TOURIST BE CAREFUL! Don't get your prepaid SIM card there. I've paid for the 3 months package and they have gave me just one month!

Very bad experience at store and there are just completing target to get more number of postpaid Sim and got very bad experience

Good Airtel Mobile service outlet. All services related to Airtel Mobile are privided here and all problem related to Airtel Mobile are resolved. Staff efficient and courteous and explains well the added services the customers may avail if willing. Paid parking for vehicles of customers is available nearby.

Avoid at all costs. They will sell you sims that will “work in 6 hours” but never actually work!

#thugairtel #thiefairtel most pathetic cellar services provider. Trainee and advisors don’t know the official complaint email id. If i say something than they reply check yourself.airtel customer care service is not upto mark, advisors, store manager are also unaware about sys. Jio is better in every field.

Took almost an hour to complete the application forms for two SIM cards, even though we arrived with all required documents etc.ready to go. One card activated after 6 hours and we are still waiting for the other to start working 9 hours later. Staff rigidly enforced some strange rules like having to start the application form from scratch if we made an error - one of us crossed out one word and one of us corrected one letter, and they made us both start again. I have used Airtel loyally on visits to India over 10 years, but next time I'll try a different company as Airtel's processes only seem to be getting slower.

Staffs are friendly and knowledgeable, can help you on your problem.
The Airtel shop is clean and organized, you can easily find someone help you when you are there.
However, their service is slow, you may need to wait at least 30 mins before they can help you.
And if you go applying SIM card here, you will need to wait for at least 4 hrs for the card to activate

My experience at this airtel store is very very bad. I did all the paperwork and did full payment with activation and recharge plan in 1st visit but these guys not follow up to activate My number and recharge so i need to go store 3 time for follow up.they say they do not provide store help number so if any issue I had to go this horrible store again and again. Employee is very rude to talk and help. I do‘t suggest this store for new connection.go to your local shop. It should better follow up and help things. Gud luck for new connection guys!

I think i got ripped off from th guy on the left desk (the second to the left one). Ok here is what i suggest. Lets do some math.
I paid 999 for sim card and 1GB's daily data for 82 days whereas my friend paid 250 for sim card with 30 days pakage.
I even asked them for the paper for the paper for promoions and package deals. He said they dont have such things!
Its an "OFFICIAL" store and they still do this scam? Or is that a foreign price again?
Well folks.welcome to INDIA!

웬지 당한거 같은데요? 여행 중에 만난 한 친구는 심카드 포함 한달 패키지 250에 줬다네요;;; 전 82일 999 줬거든요;;; 패키지 브로셔 요구했거니 그런거 없다고 하고. 공식 지점이라 믿었는데. 역시 인도스럽네요! ㅋㅋㅋ