Great experience of repairs of my Raybans. Sanjeev the manager displayed great professional approach in getting my favourite sun shades repaired. Excellent team handling GeM Optician outlet at Ambience Mall Vasant Kunj!
Just Wow! the staff was really courteous and helpful in solving the problem with the spectacles which the other opticians simply denied in solving! but then Mr. Dharam along with his team were able to solve it in no time.that is a real good example of a professional management and customer service!
Dharam and his team did a wonderful service with my Tory Burch shades. I cannot thank them enough especially Dharam. I am definitely coming back. Thanks a ton:)
Very good experience. Sanjeev helped me pick styles over Whatsap and sent them over for finalising. The lenses were made perfectly too and all from the comfort of my home. Thanks.
I was skeptical about ordering luxury sunglasses from an online store. But the executives made this process effortless. From choosing the right style to having it delivered within 3 days. The packaging was great and the sunglasses were beautiful. Thank you so much for the constant assistance
Absolute delight to shop from GEM Opticians, they have the most recent collections which are difficult to find in other chains. I ordered via WhatsApp, and Geetanjali seemlessly helped me with everything- even went out of the way to express ship the order which I received within a day as I needed it urgently! Would recommend GEM opticians for great quality, excellent service and most stylish sunglasses! Thank you for making my experience so wonderful!
GemOpticians have an exorbitant variety of sunglasses. I found the pair of shades I was looking for right away on their website and communication was hassle-free as they’re available on all platforms. I was appointed a representative to assist me. They made the whole process of shopping and shipping simple as I was not put up at Delhi (where the store is located). They delivered the sunglasses in no time, the overall experience was excellent and I must add that their service is exceptional!
The staff is extremely courteous specially Mr Sanjeev. He went out of the way to solve a bad case and ensure that our piece got replaced through multiple follow ups with the manufacturer. We plan to go here again in case of future needs.
Always a great experience, staff is kind and welcoming. They always help you out with the best options available from their large assortment of frames. Amid the pandemic, they are being extremely cautious in order to provide its customers with a safe experience.
It's been over 25yrs wearing specs and buying them from the Dayal's and the BonTon's and I can undoubtably say that the customer service of Gem is unmatched. What is ever more addictive is their extremely fair and unbiased opinion to choose from the wide range.
Have been buying my glasses and shades from them for years and I go back every time. They have the newest and best collection in terms of quality and durability, and the best experience in store. They always honour last minute requests for expediting service, and were able to give me my new glasses fully made in a very short time frame because i had to travel the next day. ABSOLUTELY RECOMMENDED if you want quality stuff and a good experience!
Had a really good experience as always. The staff is very courteous and always willing to help. They show you options and are super good with the after care repairs too. When it comes to getting my annual pair I don't go anywhere else but here.
I’ve been going to gem opticians since last few years. It’s the best shop I know for me and my wife’s glasses. The level of professionalism and attention to detail from Ishaan and his team is excellent. Even to tighten my frames I waited for the lock down to get over and the shop to reopen so I could come here and get it done. Nowhere else! Good on you guys!
Life saviour This lockdown the worst fell upon my husband whose spectacle broke and were irreparable. With most shops closed, i remebered the Whatsapp messages that I had received from GEM Opticians. I hurriedly messaged them and they promptly replied. Easing away all my worries. Their executives picked up my broken spectacles as well lenese at 12 pm and by 12: 20 We were selecting frames on Whatsapp. To my surprise by 8: 15 pm I had a new pair of glasses in my hands. Special thanks to Mr Sanjeev who tirelessly and patiently helped us through the entire process. You are an absolutely delightful person. It has been an unforgettable experience.
Just got my new Crizal prevencia glasses. I was very impressed when the person over there suggested me glasses which were actually cheaper than the one I selected. They understood my requirement and suggested my glasses accordingly. Delivery was exactly on time. Happy with their services.
I went to go redeem for my hpcl coupon which was 3000 so i can buy any of these Sunglass/specks.so i can purchase online as well as store in online that was 3400 and was there 4100 so it's to expensive.hence I called up and asked the price they said come on we will see. Was thinking I am taking it for free. Worst experience. I waste my time.