Indraprastha Gas Limited

No action I had apply for connection on 13 july but still no action taken daily call to customer care but no action taken

Head Strong Idiot's are running the show at the IGL. Absolutely slap stick Services. No Customer Or Vendor centric approach.
They're in their own world. Employees think that their job is secured as they're employed.

The Policy of "Perform or Fired" Should be implemented. From my point of view of - IGL should sold to private entity ASAP, Either to Adani, Vedanta or Think Gas (Noida). GAIL should divest their stake from IGL immediately.

हाथी के दांत दिखाने के और खाने के और। जिन से धंधा चलता है यानि की उपभोक्ता, उनके लिए एक किराये की भीड़-भाड़ बाली दुकान की सेकंड फ्लोर में धक्के खाने पड़ते हैं पार्किंग तो भूल ही जाएं ऊपर से disconnection noc लेने के लिए बापुधाम igl के पैट्रोल पम्प पर जाओ जहां के लिए कोई पब्लिक ट्रांसपोर्ट नहीं है। इतनी बड़ी विलंडिंग में ग्राहकों के लिए एक ही छत के नीचे सारी सुविधाएं क्यों उपलब्ध नहीं हो सकती है?

Worst experience. They have not installed PNG connection even after 1 month of payment
Staff behaviour is very bad.no professionalism at all

I didn't exactly visit IGL bhawan. I went to my relatives home who have goverment quarter here. All in all the place was good and most importantly super clean.

Very bad service
Applied for new connection already 2 month gone
But still connection not provided.
Called many times but very bad response.

Pathetic company, bad grievance redressal mechanism, ticket closes without resolving issues, ousources the installation job to inexperienced rowdy type contractors who do whatever they feel is right with least concern for customer and safety,

Its very bad service. I applied for Govt Allotted connection through online on 01 Aug 20 and till date no gas supply to my house where already meter and pipe line is installed. More than 20 times I contacted to IGL customer care on phone and email but most of the time wrong information provided. Its ridicules.

पार्किंग व्यवस्था नहीं है नाही सिक्योरिटी गार्ड गाड़ियों को साइड में कहीं लगाने के लिए बोलते हैं कारपोरेट ऑफिस है अच्छा बना हुआ है बढ़िया बना हुआ है परंतु मैनेजमेंट बहुत ही अच्छा है सुंदर है साफ सुथरा है बहुत ही बढ़िया उत्तम

हाथी के दांत दिखाने के और खाने के और। जिन से धंधा चलता है यानि की उपभोक्ता, उनके लिए एक किराये की भीड़-भाड़ बाली दुकान में धक्के खाने पड़ते हैं ऊपर से disconnection noc लेने के लिए बापुधाम igl के पैट्रोल पम्प पर जाओ जहां के लिए कोई पब्लिक ट्रांसपोर्ट नहीं है। इतनी बड़ी विलंडिंग में ग्राहकों के लिए एक ही छत के नीचे सुविधाएं क्यों उपलब्ध नहीं हो सकती है?

Service is very good. All staff are cooperative with customer. Mu work was done within 15 minutes.

New customer acquisition team is good but very Very poor service team.
No one comes to collect meter reading. Customer complaint or request is closed without actual resolution.
May be worst service or customer care Dept in India or in a Govt company.
Corporate office should look at putting competent guys in Customer service department

Corporate office of Indraprastha Gas Limited, Indias' largest CGD company with reach in Delhi, Noida, Ghaziabad, Greater Noida, and some parts of UP, Rajasthan and Hariyana.
Provide CNG and PNG. Office is at walking distance from Moti Bagh metro station and easily reach with DTC bus and cab and with private vehicle. Parking is limited here. Cooperative staff, and they also have a nearby customer service center for PNG users.

THE COOPERATE OFFICE OF I G L WHERE ALL TOP EXECUTIVE DIRECTOR MANGERS ARE AVAILABLE TO CO OPRATE YOU

India's largest CGD (city gas distribution) company, with reach in delhi ncr, rajasthan hariyana, up. Provide cng to more than 10 lakh vehicles and png to 11 lakh households.

Fantastic company and a reliever to the capital and surrounding cities against pollution, household safety and convenience by virtue of making natural gas easy accessible

Multi-point cng station with just one POS, i.e. Card payment mahine. One has to go to POS to make payment.

Big office with no parking available for visitors so you have to park out side any where you find space. People are too slow. Staff is not that friendly.

You need to go two or more times there. Customer care officers are useless here they know nothing

One of the best place in delhi to visit if u get a chance.
Well maintained. Best place to work

It's east to reach. Though the address is R. K. Puram but if you are going by metro. Get down at moti bagh.

This building is the head office of indraprastha gas limited, it is beautiful building, and have a helpful staff

Indraprastha Gas Limited know as well.
Center for Its CNG Stations contractual vendor of its services.

IGL is a morally and professionally bankrupt company. Its agent visited our house at Rohini, Delhi in Dec 2017, and asked if we are interested in gas connection. He said it will take around 15 days for installation and around 6000/ is the security deposit. I was reluctant initially, but then I said yes, and handed him the security deposit bank check. Following that finally in May 2018 installation was done after a gap of nearly 6 months. Needless to say, during this 6 months period I made many calls to their help line number but their executive provide everything but HELP!

In the last week of April, after much pleading and regular calls to them, they informed that within a few days we will assign a contractor to do the installation and gave his number.

The contractor who was to do the installation threatened me: you can complain to anybody you like but I wont do the installation before 2 weeks. Although the installation has been done now but the connection is still not active. Now we are waiting for the person who will activate the connection.

This company is not accountable to any government regulator. There is no one to whom you can approach for your grievances. There is no provision of an appellate authority or ombudsman. I don't know who have made them above the law of the land. The petroleum ministry apparently is sleeping.
I wish the law of karma eventually takes over and put IGL in the league of Blackberry, Enron.

The greatest company in natural gas industry - in terms of management, ethics, customer service and environmentally.