Malaysia Airlines

Worst Airlines My daughter's baggage is misplaces for more than 78 hours. No one even responding to mail or any answer everyone sleeping. Most pathetic service Reference MELMH38331

International flight, they stopped us to carrying 2 laptops
As we are 3 people travelling with 2 laptop
Nonsense staff and doggy airline

Toll-Free number is not operational any more since COVID. I am waiting for refund for flight cancelled by them in March 2020. Unable to find any way to contact the Airlines. The flights have resumed post-covid but there is still no refund.

Avoid this airline like a plague. Will not refund flight tickets when cancelled by them. This will not be mentioned anywhere. They just lack business ethics.

Honestly is the worst customer service i have ever seen. One of my bag was missing. So i was left without clothes, without personal medicines and other essentials for days and they did not even offer us any compensations.

The next day i asked them about the status of the bag they said it was still left in KL. I called the Malaysian office to confirm this. Turns out it was already sent to Delhi, they lied to us.

Then i called them again and a person called Anup said that they will arrange it to be sent to me immediately. He then ignored my next calls and blocked my number.

I went to the airport to check it but nobody is in office. All the number they give were either switched off, ignored my call and also ignore my whatsapp messages.

The office has been shifted to - 2nd floor, DLF Cyber Greens, Gurgaon.

Wish I could give 0 stars they faked a turbulence not 2 give coffee this shud be sewed not worth traveling