Shiprocket

I have been using shiprocket for quite some time now. They have good available options and in case of any issues they have very good customer support team.
I want to thanks Yashika for quick resolutions for my raised issues

They gave us good service and Special thanks to Yashika, She Resolved my problem very Gently.

Prompt support provided by Tech team executive Mr. Arav for website woocommerce integration of Shiprocket Application.

Very bad experience, want to return inappropriate product but whom to contact, And no response from Ship rocket

Fake company, Worst service, Buyer said she didn't received the shipment, we asked for POD, Shiprocket provided blank audio and said it was OTP based delivery while Buyer is saying that she didn't received any OTP & didn't shared with anyone. They also rejected our delivery dispute without any proper resolution while we have provided enough proof.

Ticket ID: 6692941

Mujhe aaj 5 days se MSG aa raha hi ki taday delevery but koi call hi nahi karta aur update karte hi consignee not available

They file fake weight disputes and will also resolve them in couriers side only. They have money settlement with courier for these weight disputes.

Shiprocket is making fraud to customer, as I ordered a smartwatch but they sended me a simple watch and there are no one available on customer support.

Horrible service, do not join.i raised a ticket and they are just sleeping on it, i had an urgent shipment to be moved out but they are least bothered.they are telling 24 to 48 hours, what for.really pathetic

Very poor service.please dont use this service, they are cheating people. No local contact numbers given, we have to blindly wait for them to come in their own cool time.waste of money.waste of time

Your VP Ankit Gupta is rude and doesn’t know how to talk to females. Please appoint some sensible person who should know how to respect clients and women.

Worst platform ever used. No one is there here to resolve your issues.no one answers your emails, not even Mr. Ankit Gupta (VP). Worst customer service.they just repeat 2-3 sentences without even understanding the issue.worst contact Manager Mr. Prashant, just does nothing, only gives excuses. Will never recommend anyone to use this platform. Your business will suffer a lot if you rely on this platform.

I have given single star because post option is disabled, after selecting 1 star post option is enabled.there is no proper customer care support and mainly i want to share my recent delivery story with respect to delivery person - i got message that my parcel will be delivered today along with delivery person phone number - i tried multiple times but the number was switched off for the whole day, at last i received on message that "i was not available in my home and unable contact in my number" hence the delivery will be done on another day - but i was in my home the whole day along with my phone is on - meanwhile i tried to reach customer care but no solution - at last i directly visited their Warehouse partner GATI and got my parcel.

My company name is Printedheart.
I request they shiprocket.
That transfer my Wallet balance (Rs. 54000/-) into my bank account.from past 4 month. And whenever i request them the send a message me your shipment are on open stage. In this November-2021. I request them 6 time. They create tickets and close ticket in 2 day. Without solving this problem.
If my shipment are on open stage then whenever you give me? Or your courier partner are lost then give me refund.
And solve this problem.
I personally request everyone who read this message don't work with shiprocket Never.
There all delivery is late then they give us time. More than 50%.
So kindly not work with shiprocket

Bad service. They don't deliver on time and there is no way to contact them if you are a Buyer.

On Starting the things look critical, But Once If you are used-to this, Overall experience and working is very good and perfect actually!

Best for Bulk orders and Integrations like things.

Shiprocket is a great aggregator for shipping E commerce web site material. Its very good with shopify

Might be the worst courier aggregator till date. No Proper Customer Support, No control over their courier partners.

No action taken even if you call and raise complaints with their customer support team

Their Senior Customer Dept is way worst than the juniors, no proper responses, false commitments and provides false information.
Going forward with Shiprocket will make you lose your hard earned customer loyalty and provides you with bad delivery feedback.

I have multiple Ticket ID's raised with them, some over 10 days old, still no proper feedback given in the end after following up the customer and their customer support team continuously all they have to say is we will provide your freight refund.

Not sure if i am Shiprocket's Client or they are mine.

Hope the Top Management tries to rectify this or this might turn out to be a huge loss for the company.

Overall my 30 Days of association made me increase my Blood Pressure every single day

I am very happy when I use shiprocket pickup and delivery is very easy and correct time I am very happy this thanks

Fraud company. Biggest fraud they are doing.

Customer care have no resolution.

They are allowing adding money in your wallet when your account is temporarily blocked and saying return back only once your account is unblock.

This type of fraud they are doing.

Fraudsters.customer care executive can't help you. Infact Sr. Executive Mr. Sharik is also useless.he don't know anything about customer handling.useless people

Worst Experience. They Charged extra Payment by The name of Weight Discrepancy.
What The Hell. How You can Decrease My wallet amount without any information.

If any Duscrepancy.you have to sent proof of this.

Service is Really Good and it is best platform to deliver your products on time & in best price with N no.of Courier Partner.
My KAM Prakash Anand Guide me very well whenever I was facing issues and never disappoint me with their support service. Best Service to ship product with best support team

This Company is all about nonsense. Very pathetic service. Extremely out of service. Because of them our customers gets effected and my business is in loss

Very worst delivery partner do nor refer shiprocket for delivery, their customer support does not have any power on courier partner. Because of them you will loss you business and it will be affected. It is happened with me they do all false promises. Very very very Bad company. If there would be the option them I would give them zero star. They are fake and fraud

Your services really very disappointed, please dont use it. This is in regarding the awb 4857614135725, our office closed by 5 pm and your courier boy came for pickup at 7: 30, he asked the otp for rescheduing the pickup, and i specially requested him to pickup the shipment by 5pm on 1 oct, but when i call him on 1 oct he refused to pickup the shipment and said he dont have a time for pickup and now you are sending the message that you resolved the manifest 251, can you tell me what solution you provide evertime, we face this problem everytime and you dont provide and you dont provide solution of any problem we solve it by ourself, from your side you never provide any solution, you always provide only one thing i.e please wait for 24 hours and it never end, if you really provide the solution then please makebsure our shipment picked up by 2 oct by 2 pm, because today office closed by 2 pm. We recharge the wallet with 10000, and we dont have any option to transfer this amount to our wallet. Please be careful to work with them, because 8f you any problem regarding pickup or delivery you have to solve it youself they dont provide and solution they only gave you 24 hrs time. In digital world how much time it will take to action or send a email. Can email deliver within 24 hrs.if email takes 24 hrs then whats the use of digitalizatiion, when we send a email or money, it only takes 5 m inutes, but shiprocket send a pickup request to courier company it take a 24 hrs to deliver what a joke the said everytime, they make a customer fool. Even they dont provide respective courier partners number to you.

Delivery got postponed by 7 days and still going. Not sure if I will get the parcel in a month or two months. Too much delay in delivery.

I got a random call recording as POD against this AWB no. SF140942771KR which is fake as the conversation are between 2 random people, and this POD method is not mentioned on website. PODs I got so far are either signature or opt thing. I have been raising complaints against this issue since September 4th. I want my refund ASAP. According to shadowfax hub incharge the delivery guy took 83 parcel and ran away and you guys have closed the case saying its delivered

Fraud alert.
Customer care executive never transferred call to senior staff whenever ask they said they can't transfer.they waste customer time. Today I'll called and Mr.sumit didn't transfer my call to senior staff.

Shipping made easy with various choice of courier partners at best rates. Though delivery is late sometimes still its a blessing to ship product to client.

There is no option for Zero Stars nor i would have given that. Worst service ever i have seen from any company side. Takes too long for pickup keeps on rescheduling it. No value of time money and customer. Just making fake promises on calls. All facilities are given to courier partners. They have right to pickup exception, even though the parcel is lying on my shop from last two days. Their all reviews are fake.

We ordered snacks on Jagdish Farsan, Order delivered today. All the items inside are opened and eaten by your courier guys and kept empty packets inside and repacked.
Very poor service and very bad behavior from courier personnels.

We know you are the aggregator only and cannot do anything.

Fraud App. Very irresponsible. You always lost your products, Money and customer. But they didn't move a bit to sort out your problems. Pathetic experience

Worst customer support! Packages are over charged for unrealistic weights. No customer care representative is affirm with the company rules instead they threaten stating "it was your choice to work with us". Everyday there are new terms made as per their own terms. Return packages which are still in transit are over charged. These packages are packed by the courier companies, not us. Yet we are asked to either send pictures of the packages (still in transit) or pay 10x amount. Horrible service.

Horrible shipment company. My package was reached in my locality from 2 days but they’re not delivering it to me. I tried calling their executive but Nobody is responding my calls or mails. I even got my delivery code 2 days ago but their delivery guy is not delivering the package to me and they are not taking any action. Worst service ever. Also their delivery executives are very rude.

Shiv Rocket Company is a very good company. They gave me a very nice service and I was very impressed. The customer service here is very advanced. I was talking to a service executive named “Ashish” Thanks Shiva Rocket

Worst courier service. They don't care about their customer and have the same reply to every issue. If you are looking for a shipping aggrigator I would suggest you to go for pickrr

Worst service ever. First time used and having very bad experience. If you really don't want to suffer about your courier, than don't go through this company. You can directly go with DTDC, bluedart or professional courier.
They take your package and will not deliver ontime and when you call they themself can not tell when package will deliver. Specially don't send any urgent package through this company.

Why are you pretending to provide any courier service when actually you cant? You cant even arrange single pickup at the correct time. It always take minimum 3 days and 20 complaints to get a single pickup done. Please take my advice, stop fooling customers and discontinue your platform rightaway.

All the positive reviews showing in their listing are fake. And shiprocket is the worse shipping aggregator in the world. Their customer support are also worse. Hope that their company closed soon.

No use of ship rocket very bad service they provide all the false commitment they do. They don't event know what to do if customers does not get their product.

Worst company ever!
No one comes to pick up the parcel.process is long.despite escalation.no response and no efforts.parcel keeps getting rescheduled and no body come up! No body responds on message on their website, no body replies on mail.even after multiple escalations.no response or solution achieved.better to book through the company directly.ship rocket is just an aggregator

Worst customer support. We run an online store trying to reach the customer support No reply. It is been 4 days of struggle and we are loosing our business everyday.
24 hours are over we are entering 5th day without any response.

The worst courier service providers in India. They have lost my courier not once but this is the third time and have no answer ever about where my courier is. All they do is ask me to wait and after 5 days of continuously calling them to check where my courier is from the 6th day they have started cutting my calls.

They never have any answer and have caused huge monetary losses and have effected the reputation of my business majorly. Not reliable or trustworthy at all.

The best thing to happen during lockdown. Pick up from home at affordable prices. Once the delhivery is closed for individuals, was really worried, but shiprocket came at a rescue. Nice interface and easy to configure your label printer as well.welldone shiprocket

The direct Call service to Customer care should be provided because the response from chatting came very late, COD remittance very slow having any type plan, plan change service activity occur very late. These points should be taken seriously & fix these problems

Worst worst shipping service, worst customer suppport.just rescheduling pickups for 10 days n then cancelling at end.its a trend with them now.citing covid as reason, they are just running away from their responsibilty. Just wait guys for my harrasment case against you all

Ship rocket cheating with me too. My parcel has not been delivered yet and status show returned. Payment already done. What to do?
Please check mail.

Terrible experience with Shiprocket and terrible customer service!
I run my own small business and I have delivered 74 parcels with Shiprocket until now. But one of my recent parcels received by my buyer was damaged. I have attached photos: 2 photos of Pre-shipping which shows how neatly my package was packed with double protection and 2 photos of how my customer received it with oil patches on it. The outer box, sponge, main hamper box and product inside had oil patches. I raised a complaint in less than 3 hrs and as asked by the executive I shared the images with them on email immediately and I expected some kind of monetary refund which I can provide to my customer for receiving damaged parcel. After 2 days of complaint when I called them to check the status, I was told that their team needs an unboxing video. My customer received a package which was sticky and who in the whole world would shoot a video of opening the parcel, that too the outer box and who would keep such sticky box with themselves. I communicated the same that my customer do not have that video. I again called after 4 days and I spent around an hour with customer care executives trying to hear some solution. They said that they cannot investigate based on the very clear 6 photos that I shared with them. They were only asking for videos and guess what, this time they added one more video, now they magically require 2 videos - Packing video before shipping and unboxing video. It takes 30 minutes to pack the Complete hamper, why would someone shoot the video of packing all the parcels that they have to send? And why would someone shoot video of unboxing it? And they said that without video, they cannot do anything. Aren't the very clear proofs of damaged parcel enough? I here demand for a proof from your side to verify that you didn't damage the parcel if you're asking for such impractical proofs. I here demand for some solution and for some good service. But I am really disappointed with what I faced. I have Shipped using Shiprocket 74 times, but now I'm not going to do it anymore if this is what I'll get in return when I need some solution. And in the end, I had to provide my customer with monetary refund, because atleast I cannot keep my customer Disappointed and I do value my customers unlike Shiprocket!

Please provide some practical solutions and demand for some practical proofs from your customers.
Really bad service!
Not expected!

Shiprocket is Like Chinese Products "Chal gya to chand tak nahi to sham tak", I really really hate when Pickup get delays, Customer Support can only give you shantuna Because they have no control over their Courier Partners. Made So many shipment and Canceled equally because of 4-5 Days late pickups.

Very poor service, They take 6 days to pick up the propduct from sellers end. Delivery in 10 days even in emergency items. No customer support, they takes time whenever you call, their magical words always "Please provide us 24 hours' that never come.

Not satisfy with the services. After making the payment still plan not activated. Support system is working very poorly. Always give time wait for 24- 48 hours. Is this a joke? I am business man and I don't have time to call regularly to support team. Suggestion is don't go with shiprocket

I run a small business on Instagram by the name @a.hundredthings. I shipped out one order wherein the box I had was too small to put in two bags so I used two separate boxes to pack it. However, I was sure to put the address label on both the boxes and I had taped them together very neatly. Only one of those boxes reached my customer. It has been over a month and these people have driven me up the wall. I have had 40 if not more, email exchanges with them. I have called the customer support people 10 times. I have asked for their Managers number several times and yet there has been no help from their side. All they do is re send the same automated emails time and time again. I am literally so sick of them. I have sent them videos of both packaging and unboxing, as well as two to three pictures to help support my claim. Yet they continue to behave like this and only respond through automated emails. Even if you call them, the support staff is awfully impatient and rude. One of them literally cut the call as I was explaining the issue and the other pretended to not hear me when I asked for the managers number. Terrible terrible experience. Will not use shiprocket myself and would not recommend it to anyone else either.
I am a small business and this has already put a dent in my pocket but these people only care about minting their own money. Honestly, I wish I could give them zero stars.

Due to the confusion in the mode of payment, the package got delayed, but i rescheduled the delivery for the next day after sorting out the confusion of payment directly with seller.
But the tracking shipment page developed a snag, and now the package is late by 2 days, and when i mailed them my problem, their was no response.
Hence, the seller & buyer (me) both are facing problem.
Ps their is no helpline / grievances no.where i can talk to one of them and get my problem sorted out.
Ticket number 2539366 (No response given to me)
AWB number of shipment - 19041139744366

Poor services. Third class support system. No one takine responsbility. Client always suffer. After making the payment still plan not activated. Will suggest you don't go with shiprocket.

ShipRocket helped my business deliver anywhere at extremely reasonable price. Its because of them that i can now take cash on delivery. Check out insta @momndaughterstore to get masks, bookmarks, dark chocolates, and potlis. Thank you ShipRocket for making a major part of business easy and tension free! Highly recommended for everyone

"This company has a great culture and a genuine interest in helping clients solve tough problems. "

The courier service is worst. I have received my parcel today and the product was fully damaged and it was already opened. WORST SERVICES

Our issues not attended raised through [email protected]. We are constrained to take legal action if you forcefully return our product without delivering it. Kindly cancel the RTO decision taken unilaterally without taking permission from us. AWB 1504813592746.