Great location, beautiful surrounding atmosphere, great staff. Most friendly and helpful receptionist (Ms. Riva) and staff ever, lovely and great first impression of hotel. Everything about the hotel was exceptional. It was clean, stylish, roomy with excellent service in where we had dinner. I hope to be back for longer visit in future
Best hotel with better service Good approaches from staffs Recommended for budget friendly hotel in manali Tasty food Heaters should paid seperately in rooms
It was very wonderful stay. Hotel staff was very cooperative and well mannered. Shri. Kamlesh ji was very good at reception. Food was also very good and hotel is very prominent location in manali.
It was a wonderful stay. Nice and cooperative staff.quick room service. Beautiful view from room. Food was also very tasty like home cooked food. We loved our trip. Will visit again Hotel the Rock Manali by vivaan thank you so much.
What a horrid experience. We booked the hotel and upon reaching we were told that the rooms are not available, leaving us hunting for an accommodation till late at night. Awful experience.
Booked four rooms online and turned up at the door to find the rooms occupied.they had rented them out, the reception did not even bother to help us find an alternative accomodation. They didn't even reach out to check if we were enroute...
Nice rooms, clean, good ambience, good staff, pocket friendly, good location, good food. Totally recommended stay booked from call support they have given best price. Family, couple or even for business purpose you can book.
Excellent interiors, great views and convinient location. This hotel is one of most convenient for visiting places around mall road. They have nice big glass windows which offer great views of Manali. Interior is also very classy.
Great experience, great location, rooms were clean, staff was really helpfull, service was really quick, food was delicious, everything was upto the mark, we enjoyed our trip to the fullest, we'll visit again, thankyou
Awesome dealing best services provide by General Manager Rana sir it's nature and dealing is good and food quality is mast overall good expirence in budget.
The Executive Suite room was spacious with beautiful view from the room. The buffet breakfast and dinner had lot of varities with good taste. The hotel manager and the staff was cooperative and well behaved. I recommend everyone to book the hotel for a wonderful stay in Manali.
It is nice to stay here …. Hotel staff is very cooperative, very beautiful views and specially food is awesome very delicious just like home…. Love to stay in rock Manali.
Visited The Rock by Vivaan, Manali in Oct 2022 with my family. The Hotel has been recently acquired so upgrading work was on. The ambiance is good. Food was good and could be better. Staff courteous. Good recreation facilities like pool table, carrom, reading, chess available. Location of the Hotel is on the Highway and so very convenient with an amazing sight of snow capped mountains nearby. Mall Road is a 5 min drive from the Hotel. I suggest to make sure the heating system, the door locks, the hot water systems, etc are in functional state since there is upgradation work going on. I must add that the manager Mr. Pankaj Chauhan was very instrumental in seeing that we had a comfortable and memorable stay in this Hotel. Even Mr. Vikram, in charge of the kitchen, was very concerned about serving us the best quality food. Overall a good hotel to stay with family. So, do visit.
I would like to thank all the staff about the luxary services. Great place and wondrful. With my best complements. My family very glad and very happy about the fantastic moment were still in the fabulas place.
Excellent property and reasonable price. Various activities like snooker, caram, chess piano, garden Kids rides 10/10. Visited on 30-sept-2022 with family
On the banks of river beas this is a good place to stay with good rooms. Nice bunch of people ready to serve you in any way possible. Has a kid's play area, spa and massage centre and also a gym. Food is good and ambience is enjoyable.
1. The housekeeping staff stole my iPhone charger, instead of showing remorse the Manager asked me for justification. 2. The room is very dirty. They do not change the bed linen after guests check out. They do not even clean the rooms everyday. 3. The bathroom is dirty and every tap leaks. The geyser is inefficient. There is no hair dryer. 4. They charge for using room heaters. Heater and electric mattress cannot be used simultaneously. 5. The food is horrible, oily and tasteless. 6. The staff are unprofessional and ill mannered. 7. The river view is actually a small sewage stream in front of the hotel. Please do not be swayed by reviews and pictures in MakeMyTrip. 8. They advertise complimentary spa which is non existent. It was a horrible experience.
Absolutely terrible. The rooms were not even cleaned properly when we checked into the room, there were bottle caps, pleanty of dust and hair, and used earbuds lying around. Absolutely pathetic.
Worst experience ever. So disappointed in quality deliverance in Every sector. Rooms, staff, property, hygiene, food, customer service etc etc - all was pathetic and garbage. Bad stink and bad attitude.
I stayed with my wife and a small baby of 5 year old from 14th to 17 th feb 2022. We are from Hyderabad. We arrived hotel by 7 pm and it was too chilled and we were actually shivering but hotel donot have Heater in the room. They give blower and heater at extra cost is what they said. It's stuppid that one traveling to places were temperature is in minus and hotel rooms don't have Heater option. It's like you travelling to south and asking for AC in additional cost. They made us to suffer that cold for 2 hours and I was with a kid which they overseen. Breakfast they give only paratha and idly. No other option.rooms they gave was so shabby.wall paints are coming out. Toilet is like you sit and it's finished, your knees will be touching the front wall. Very very very bad property. All they give you a bad experience. Manali is beautiful and this guies are taking advantage for being their. THEY ARE LIKE MAFIA. DONOT BOOK THEM
Rude staff, very bad ventilation, extremely bad service, no response and care of client, horrible experience.bad odour in dining area and corridors.rooms are poorly managed.
Tea is pathetic, Badly behaved staff, manager and staff is in track suit most of the time.if u deserve quality, believe me this should be your last choice.rooms are the dirtiest I have ever seen.staff is less and they don't respond at all.i wasted my money believing all that lakeside fake image.lakeside stinks with garbage.
We had stayed 4 nights at this hotel with amazing experiance. All staff were very supportive specially Mr. Ajay Rajput who arranged candle light dinner, decorated my room for me and my wife. Especially food was very awesome. Cleaness, hotel view was very good. Kitchen and receptionist staff were also supportive Mr. Naveen, Vikesh and others were too good and their way of talking were good. Hopefully we will meet again in future. It was great experiance. Thanku
It was really peaceful and luxurious stay at Rock manali.the staffs were really helpful and humble. Very special thanx to the manager Vikesh bro.he was really a welcoming person. Resort is totally clean and beutiful.couldnt stop taking pictures from the surroundings.cannot stop writing without mentioning the resturant staff Naveen.what a pleasant face he got.was totally friendly and helpful through out the 4 days we stayed there. Many thanks Naveen bro. I think one of the best resorts in mall road.
Loved the services. The rooms and washrooms were clean. Have a huge garden. The view is also great. And the food was good too. Special thanks to Vikesh, Ajay and Naveen. The service was really good.
Good location at manali leh highway and comfortable stay and good food with limited options during covid and this hotel has lift facility and staff is cooperative and chef is excellent prepares food as per your requirement