Hotel Southgate Shimla /Zafraan

One word Review: PATHETIC
1.) After reading a lot of positive (fake) reviews, I booked a super deluxe room, but they gave me a deluxe room.
2.) I booked a super deluxe room bcz of balcony, but leave it, even window was not there so “Suffocation “
3.) The door was tight, bathroom lock was broken, wet bedsheets, water leakage, foul smell.
So the room was a complete wastage of money for which I hv paid them 5000
4.) The receptionist, useless guy.

Conclusion- Don’t waste your money by reading some reviews and looking some pictures of this hotel, You won’t get any of them in reality. Rest is yours.

Absolutely fantastic stay.

Rooms are good, service is rapid and the breakfast is amazing.
If you're in kasumpti this is the place for stay.

Very beautiful place occupied with garden and kids play area.

A little expensive though.

Went there for Lunch at 3 pm, waiter told us Tandoor items are not available, so we ordered chilli chicken, Honey chilli potato & corn balls. Every item was pathetic to say least deep fried items even they couldn't fried them properly. Very disappointed

Stay was awesome and food was delicious.impressive service by mr. Ravinder
Highly recommended.keep it up

Really loved the place. Located around 3 kms from the lift, it's away from the city noise. The place also has a well maintained lawn/garden. Food was amazing as well and staff was super friendly. Would love to visit here again soon.
Keep up the good work Hotel South Gate and staff.

I only visited the restaurant which is extremely good. Staff is very polite and helpful. The food is excellent.

Awesome ambience, rooms r so neat and clean n spacious too. Very happy with the service. Well trained staff and yes of course tasty food.

Food and its quality is awesome, please try butter nan or garlic nan they are very soft and very thin. I never tried this kind of stuff

Food is good in restaurant liquor price for the service offered seems to be slightly on higher side when compared with similar hotels. But ambience is good, waiters are decent. U will get a parking in hotel which is very important in Shimla.

I stayed in this hotel. We were all with family. There is no doubt that the hotel is good.staff is also good but the behavior of the hotel owner's boy is useless. He feels that the entire Shimla belongs to him. He speaks abusively with his own staff and also misbehaves with me. Talked abused and also fought. But if we were 5-6 people, then it did not work. Shame on you boy.

Amazing food and great ambience. Great place to book your stay. More of a resort than a hotel. Being a shimlite I loved this place and would recommend it.

Each corner of the hotel has been done up in a class of it's own.
Spacious heritage suites have a personalized dining table, large balcony with relaxing couches.
Deluxe and super deluxe rooms on modern lines and large space.
Restaurant and bar sitting areas separate but with enchanting ambience.

One of the best hotel I have stayed in. The rooms the service each and every corner is tastefully done. Would love to visit soon. We were group of 16 the owner at times is seen there managing it and it shows. We would love to visit soon.

मैंने इस होटल में लंच लिया था और पूरे परिवार के साथ यहां पर गया हुआ था इस होटल का खाना ठीक-ठाक है और मैं इस होटल के रेस्टोरेंट कोरे कमेंट करता हूं

The property is charming. Beautifully decorated and it feels royal the food is great and staff is good. I like it.

Easy to access and well decorated and maintain hotel rooms are good but need to improve services and staff behaviour towards guest

Very good prepration, nice place to sit and eat.
However it would be more good if tandoori cuisine is served in lunch.
Hope so my words reaches management of this beautiful place

A place very close to mall road.the property is situated at chotta shimla very close to mall road shimla.an ancient hotel with lot of parking facilities and good restaurant. Staff was very polite and helping.very good property made in himachali architecture.ayurvedic hospital is very near if you are seeking some ayurvedic treatment. Good place

4 star services.very beautiful location only 2 km away from mall road shimla. Drive in property. Best property for family as well as friends for outing.

Congested road outside the hotel which have different time slot.knowing the timing can favour the visitor

Had a family lunch over there. Liked it very much. Staff people were very nice. Ambience was also good. Loved their chicken tikka, spring rolls. Other starters were also good,
In Main course I liked their dal tadka and mutton dish. Must go for shahi tukda. Will definitely visit again.

Excellent rooms and amenities, superb food. Loved staying in the hotel though a bit far away from the Mal Road.

The only drawback is rooms are not internally heated.the room was freezing during winters at minus temperature. The heater provided was just not adequate.

Perfect service.good food.hygenic and clean.ample parking space. Wide variety of cuisine.awesome cocktails.good music.what else you expect.

Awesome Hospitality, Stayed at Southgate for 2 nights. Delicious food served round the clock, super fast room services as well.

Nice boutique hotel. A little away from the mall road. Quiet and nice view. Rooms are small but clean. Food is good

No business ETHICS no professionalism. Money is the priority. Very bad location of hotel. Far off from mall road and super steep road. Cant even walk properly.

Booked two super deluxe category room through MMT.however one was given a super deluxe and other one a normal deluxe room.

When we questioned they said they are same. However there was a huge difference in size, view, amenities in the room. Got to know that they gave the other room to someone else and they were trying to fit us into a deluxe one

. Later had a quarrel with the owner and then MMT intervened and we were just given a discount of 1k. Not at all happy with the services.

Wonderful stay. We enjoyed out trip.we had a triangle trip Delhi shimla and manali. In Delhi we stayed in Southgate only and in Shimla too. Both are so wonderful.
The Zafraan restaurant in shimla is very good with good food and rooms are very tastefully done. In a month again we will visit.

Most memorable stay.
We stayed at Hotel southgate Shimla for 5 nights, I must say they are wonderful. Service is upto mark food is excellent and the rooms are very well appointed. Even during the rush hour they handled every thing so smoothly. The owners them self look into each every point and i will recommend to all my friends.

A very nice resort beautifully done. I have been there regular guest for Delhi unit. I will definitely stay here when ever in Shimla

A nice place for family outings n all. And parties. Good and peaceful environment. Swings for children. But the quantity bothers me everytime I visit. However the food is good. And everthing else also