THE ROYAL CASTLE

Called while ago to inquire about booking. Staff is rude and not clearly answering to the inquiries.

Although the location is just perfect but my experience is worst... Unprofessional staff and worst cheff. Food is pathetic seems they don't even know how to make chapati. Door handles and washroom locks are broken... And when we try to connect with them on phone they just cut the phones without listening. Professionalism missing in every department

I had come to Dharamshala on 6th October 2023, for 2 days and I had booked a room in Hotel Royle Castle for 1 day thinking that if the stay was good then I would continue for the 2nd day. The hotel charged me 4500 INR for one day and at the time of booking at the reception they clearly said that breakfast was included in 4500. But the next day when I ordered breakfast in the morning and then I called the reception and said that I want breakfast in the room and this breakfast is included in 4500 then there was a man named Vicky Thakur at the reception and he spoke very rudely and said that your breakfast is not included. I told him that yesterday at the time of booking they said that breakfast was included which Vicky Thakur flatly denied and Vicky Thakur was not ready to listen to anything and was talking very rudely. Anyways I had already paid the money so I couldn’t do anything but if any of you plan to stay here in Dharamshala at Royal Castle then my genuine advice is that don’t make the mistake of staying here.

We stayed one night here.
The location of this property is prime.
Near by maximum mall and tea garden.
But the service and management is so poor.
We booked room online.
They provide us the room which is already occupied. Then change our room.

Room service was too late and not proper.

Breakfast buffet was not proper everyone was asking for food and all.

And at the time of check out they did not know what is our total amount due. And late for the check out.
Overall not a good experience at all.

Pretty decent rooms considering the price. Guests have access to the terrace which has incredible views. Depending on the room, the view could be pretty amazing too. There are no refrigerators or microwaves in the rooms but they do provide a water boiler with coffee, tea, creamer and sugar. Bottled water is also on the house. Overall, we really enjoyed staying here. The skyway is about a 10 mins walk.

Had a pretty bad experience in the hotel. We visited in mid-February-2023 and the hotel manager was extremely rude. The cups, glasses and water kettle in the room was soiled and dirty. The TV set-top box in the room wasn't recharged and only got recharges after several calls to reception. They didn't accept UPI payment or card despite having facility for the same and only accepted cash. On check-out, they even refused to store our luggage for 3 -4 hours as our bus was in the evening.

Overall a bad experience although the location is close to mall/ bus-stop. Suggest to avoid this Hotel.

The Hotel is amazing and centrally located near the market. Amazing hospitality by GM Anil dogra Ji and his team. If looking for safe accommodation in Dharamshala, Must opt for royal castle. This is value for money.

The room is so amazing. With an amazing view and nicely ventilated.
Staff is always smiling and helping.
Location is perfect for anyone who wants to explore market.
Location- 5/5
Cleanliness -5/5
Hospitality-5/5.

Even the reception manager made sure, we had all the amenities and was helpful.

Dhansu hotel h. Rich look. Peaceful location pe h. Parking bahut h. Restaurant is quiet big and view outside is awesome. Conference hall ek dum mast.

Budget friendly property at a good location. Quiet and calming place. Great property for a short stay at Dharamshala

Very sweet people! Excellent food, beautiful rooms, tasty food and most importantly very very helpful staff. They helped us book cabs at the last minute and made our stay worth a while. Would stay here again next time I visit! Highly recommended! Special shoutout to vicky and the reception team!

Loved to stay here. Regular guest to this place. Best rates in Dharamshala services are also up to mark.

Property is an excellent choice if you are willing for a mountain view and a spacious room but service is very poor, also there are issues in hot water flow, restaurant orders

The Royal Castle is newly built property. I am from Himachal only and keep visiting this place for business purpose.
Centrally located and awesome property.

Decent hotel exteriors but interiors needs renovation. Hotel rooms have signs of water ingress and stains along exterior windows. Bathroom ceiling has mold growth due to moisture issues. Bathroom exhaust fan is removed and there’s a hole in the ceiling.

Bedsheets and quilt smell bad due to humidity. There were insects on our bed so we changed the room. Besides that, they informed booking dot com that we didn’t show up even though we stayed there. When we offered to pay using credit card, they insisted cash payment.

After reaching Royal Castle AC not working. No water came for many hours. Order food not coming for hours.
Paid for breakfast and dinner but not
Not giving food.

The hotel is in pathetic condition. The linen provided is dirty and unhygienic. The replacement provided on multiple requests is dirtier. The furniture is in bad condition. Water is clogging in the shower area. The worst part is the response of the managent. I advice that no one should ruin their stay at dharamshala by booking a room here.

It is the dirtiest place I have ever been to. The linen, flooring, furniture and the bathroom, everything is super dirty. There are insects in bed as well as bathroom. The furniture is in bad shape. Would not recommend anyone to come and ruin their stay.

One of the Best hotel in Dharmshala
Having Nice Room view excellent Service room service.

The stay was very comfortable, view from The Royal Castle Dharamshala was beautiful. Loved to stay here. High speed internet for my work helped alot.

It was an amazing experience. I stayed for two day's with my friend's and staff was very cooperative breakfast buffet is provided by hotel royal castle dharamshala

I had booked two rooms of this hotel for a day, while I was on a trip to dharamshala with my family. The staff was very courteous, the manager upgraded one of our rooms to ensure that as a family our rooms are infront of each other. The view is amazing from the balcony. Best hotel at this price range.

Room Service was so pathetic all the food ordered is coming in more then 45 minutes. And food doesn't have variety to choose.

Royal castle dharamshala, we had a memorable stay with you, thank you for making our stay so wonderful and lovely.will come back soon.

Horrible Hotel don't visit this hotel we were in the hotel for 5 night this is very very poor hotel galti se mistake mat karna ana ki

The worst hotel we ever stayed. The service of the hotel should not get any rating. The food was tasteless. They served wrong food orders for us. The restuarant was non a.c. We were staying with a Rat in the same room. I am requesting everyone not to stay in this hotel.

Average room service time is 2 hours, even to get water bottle. Chairs have hardly any cushion left, you sit and you just go in.bed sheets are old and white has become grey.water pressure is toilet in horrible.toilet seat keeps slipping when you sit

Very good location, spacious well arranged rooms, safe and secure, value for money, I recommend to all tourist and family to enjoy the hospitality of THE ROYAL CASTLE. Love to visit again.

We recently stayed at this property. Our stay and food was amazing. The staff was polite and cooperative.

Worst experience ever. The wifi is not working and when you complain they tell you that your phone is faulty. We had to ask ten times for an empty cup or a plate. I will not advise anyone to stay in this property unless you want to spoil your quality time.

My experience has been very horrible. The bathroom was not clean, AC was not working and we had to stay without AC for several hours. Service was very slow and poor. We had to call again and again for the same thing to be done.

Our staying in Royal Castle was really nice. Most favourite thing is view of the snow capped mountains from hotel is really good. Service is fine, very good behaviour of the hotel Worker. Only one thing is they don't have good option for breakfast menue. No buffet breakfast available. Food test also can improve. Otherwise the hotel is so nice and area also very peaceful.

The Best Hotel in Dharamshala McLeodgunj. Superb location, heart staff service. They provided us the room with best view. Do try the momos from hawker just outside the hotel down the lane.

Property is very nice
look, visited 3rd time to this wonderful property.
Will keep coming.
Helpful staff and clean room.

Its a good hotel, rooms with good view. Neat and clean. The hotel is in walking distance to Maximus maal and Kotwali bazar/local market of Dharamshala. The food is very tasty. The restaurant is at first floor but there is another option of dining in the roof in open. Overall very good. Only one cons is its close proximity to three big cellular tower's.

Location is good and view from the suite rooms is quite good. Price could be little cheaper and restaurant service needs alot of improvement, food quality is not so good. But the best part is they allow outside food.