Everything was up to the mark. The food was just wow.the service was amazing. All staff were well trained. Overall it was nice experience in kamay. Special thanks to Virendra who's take care of the all things in hotel.
Overall property ambience, room size, location is excellent. The layout of Breakfast and variety on different days is also appreciable. Only the super Deluxe rooms are facing the valley so please take care of this while booking
This hotel is apprx 5 km to Mall road.you can easily take cab ~ Rs 300/ to max Rs 400/- - one way from Hotel and while coming back you can also try auto in Rs 250/-. If you are feeling adventurous then you can also try local bus which has a frequency of 30min or so and can stop in front of the hotel and on return starts from the Manali bus stand.
Hotel front staff, housekeeping, and also dining staff are all courteous and prompt.
Very much mismanagement. On first day they themselves asked me for juice but they didn't serve it. On first day only we have water bottles in our room but for next three days they didn't put any bottle. In morning when asked for Tea at 6: 30 am they said staff will be available at 7 am and we can provide at that time only but they never send anyone with the tea. Need trained staff to deal politely and g ive priority to the needs of visitors. They have given us room which is connected with another door of adjacent room. For me sorry state of service.
I was staying in Room Number 510. And there was no lock to lock the balcony door of the room and last night somebody from the hotel stole my 14000 rupees. I was shocked by their reaction it's Himachal here people don't steal.that's the response, I got from hotel management.
Thank you so much serenity for making our stay memorable food and services all perfect nice and clean rooms with mesmerizing view from it's balcony everyone enjoyed a lot
One of the best Hotel to stay in Manali. Located at a very serene place and a little away from the overcrowded places in Manali yet easily conneced to Mall Road. Rooms offering picturesque views of mountains and a waterfall from balcony. Rooms are having all required amenities, including 24-hour hot water facility. Talking about services so they offer the best that you can expect from the hotel. They take care of all your needs and pay attention to any feedback you give them with immediate action. Starting from Mr. Pawan Thakur, who is GM of hotel, Narender at reception and Rocky in restaurant gave their 100% to ensure that we had a pleasant stay, I really appreciate their hard work. Food is also very tasty in hotel offering many varieties.
Also if you want to go to Mall Road from Hotel and come back then you can take local bus from just outside the hotel in just 15Rs.while for same cab will charge you 1000Rs.approx as cabs like alto are also super expensive in Manali. There are local shops available near to the hotel for all your general needs.
Overall, this is the best place I found to stay in Manali.
I have stay with my family in this hotel with three nights.with great experience.full of joy.every staff is very helpful.specilly Mr. Balbir of housekeeping department is very helpful and hardworking Person in the hotel.service is good and food is tasty,
Good place with good services.the staffs espc mr rocky was polite and hospitable.over all a pleasant stay.thank you kamay serenity resorts for making it memorable