Augmenta Health: Couch

Our experience was really good. The psychologist is a very warm person, who listened to all my concerns and also tried to give me solutions/ better ways to deal with it. I'm always relieved after sessions with her.

Dr Mohan Sunil Kumar is kind, considerate, patiently listens to the concerns, understands the situation, and has always been available (even during odd hours) to help when the condition appeared to be alarming. The ladies at the front office are soft-spoken, caring and considerate. When we requested them to accommodate an immediate consultation instead of the one scheduled in the upcoming week as the patient's surgery date conflicted with the appointment date, they immediately informed Dr Sunil. Doctor agreed and the consultation was done.
It's a safe space, and provides the care, support, and encouragement that the patient needs to share their concerns.
The medication prescribed by Dr Sunil works like magic, and the progress is evident by the time duration he specifies for a follow-up consultation. The prescribed medicines are always available with them, and they also have the facility to courier it, after an online appointment.
Messages to Couch always get answered, and they proactively inform if doctor is available or not on the date of appointment well in advance, and help with a revised appointment date and time when needed. They also send reminder for upcoming appointment.

Professionalism and care at its best!
Experience related to consultation and treatment is very much satisfactory with an evident progress in mental health during every follow-up.
Thank you Dr Sunil and Team!

Beware of paying in advance!

Augmenta’s staff demands full payment in advance to ‘make the appointment’. They do not inform that there is no flexibility to change it, if needed. Rescheduling costs a ridiculous 75% of the fee!

Normally, clinics charge only at the time of consultation, not in advance. Also, they accommodate requests to change an appointment as per the patient’s availability or convenience.

Augmenta’s practice is unethical and takes advantage of vulnerable patients’ trust. For a mental healthcare provider, it lacks basic empathy. Their only concern is fees and not the patient who is seeking help.

This really put me off. Though I had consulted with them earlier, and my experience was satisfactory, I will not visit them again. Their insensitive attitude and rigid transaction-only policy harms patients more. No matter what excuse or reason they provide to justify this malpractice, it only stands to benefit them and the patient-in-need loses.

I had one online session with a therapist here, she was great but I ultimately did not continue as I have already gone through CBT before. The therapist herself asked around and referred me to someone else (not at this organisation) who does a different mode of therapy. I thought that was awesome and a sign of professionalism and competence, because not many people actually follow up like that.

We have been consulting with Dr. Mohan from more than a year, and his attention to details, his diagnosis, his habdholding while tapering the medicines and his wise counsel has helped not only the patient but the entire family. A special mention also to the reception desk- Vidya exhibits kindness and compassion, which is most needed for a person making a call in distress.

Need to improve in understanding the patients problem and pain. Obsessed with pay- first and treat later, would not give trust among people seeking help during emergency cases.

I'm writing this review after a three year experience, mostly because I read some negative reviews here.
Firstly, if you are here reading the review, struggling to even talk to someone or book an appointment, do not hesitate. Sometimes the bravest thing you can do is to ask for help.
Secondly, issues like these need time & patience, a psychiatrist/ psychologist isn't a magician. Trust your doctor.
My interaction here in Couch has been with Dr. Mohan Sunil Kumar.
I have struggled with the well being of my loved one in the past, and each time Dr. Mohan Sunil has given proper guidance- right from the correct diagnosis, to the tapering off of the medication, to the follow up whenever required. He is always available for his patients and is very understanding.

There is dire need for both the doctor and therapist to realize that every individual is different and need to be dealt politely. Especially with regards to the therapist. Posting on behalf a family member who was on continuous engagement with the clinic. Writing with a heavy heart.

They dismissed me after my first appointment with the therapist. Citing 'professional boundary concerns'.

I barely even opened up during the first session. Didn't do anything else.

Even asked the reason. Got no reply.

You, dear reader, deserve therapy from better, more humane people.

In a way, it was good I was dismissed this early.

The team at Augmenta Health have been nothing but exceptional in all their dealings with me.
From booking appointments through to the consultations and then payments, everything is seamless.
The points of view are also extremely insightful.
Like anything else, you get out what you put in.
Well done team Augmenta!

Nitya is a great psychologist that can identify issues, explore causes, and clearly suggest ways to improve that work to a fair degree. Overall, very satisfied.