BMW Deutsche Motoren Service Centre Bangalore

Shahan Ali was very helpful and the work was done on time and polite staff and professional in their work.

I had my bmw x4 serviced here, I was attended my Mr. Dino Sebastian. The service advisor was well trained and professional.

Excellent
I recently decided to give Deutsche Motors a try for servicing my BMW, as I usually go to Navneet Motors. I must say that my experience with Deutsche Motors was exceptional. They paid great attention to even the smallest details, and the post-service test drive was truly remarkable.
I want to give a special shoutout to Mr. Shahan, the service engineer, for his outstanding customer service skills and technical knowledge. His thorough explanations and guidance regarding my vehicle's condition added significant value to the overall service experience.
In my book, it's a solid 5-star service, and I wholeheartedly recommend Deutsche Motors to others. "

Prompt service with knowledgeable and courteous staff. I have been visiting the service centre for 3 years and I have received exemplary service every time.

I don`t leave my cars overnight at any service centre but with Deutsche Motoren, I leave my cars at the workshop without any issues and this is saying something.

I would strongly recommend this service centre.

This is the first time i have given my Mini Cooper for service and repairs at Deutsche motoren, Bangalore. I must mention that the overall service experience was very good. I would like to mention the excellent work done by Mr. Kumar and Mr. Ajit in addressing all the issues of the car and i thank Mr. Sharath Singh for recommending Deutsche Motoren, Bangalore for servicing my Mini Cooper.

The service experience is much better than what I have experienced with JLR. Special mention to my Service rep, Mr. Ali for taking extra care!

Shahan Ali provided a great service. Perfection and understand customer problem and solve it and give it. Really appreciate him

Excellent Service Provided By Deutsche Motors. Specially I would like to Thank Mr. Fazil who was looking after my vehicle. He made the insurance process very smooth & kept us update on the progress.
I got the delivery of my vehicle on committed time.

I am from kerala and It was my first visit to Deutsche Motoren and was a bit confused the service would be. But from the very beginning with the help of my friend from kerala vineeth connected me with Ajith after that every thing was super cool and fast i didn't expect this much fast delivery
also Thanks Ajith for taking care.

Shahan Ali was a great advisor and helped me a lot taking decisions giving it for service. He was really helpful

My car was bought from Navneet Motors but since I stay in Whitefield now, I decided to visit Deutsche Motoren for my service requirement. I was very apprehensive at first. It was my good fortune that I was assigned Shahan Ali as my Service Advisor. He was pleasant, understanding, very knowledgeable, and within a few minutes of interaction, a person I felt I could trust. All my apprehensions about changing dealership disappeared. He handled my car and me exceedingly well and I have no reservation in saying he is an asset to Deutsche Motoren.

Great service received. Service Advisor Shahan Ali gave a great service on all aspects with over & beyond what I expected.

Fantastic service, very customer fiendly. I would especially lile to calll out Ali for his wonderful customer service. Explained every bit in detail and ensured all requirements are brilliant met

Had a great experience at the service Center. Service Manager Shashank was very prompt and professional with his work. I was constantly with a video of everything that was done to my car. I’m very happy with the experience. Looking forward to the next service.

Most appreciated service by Deutsche service, I own a BMW 3 GT, My Car got stalled in the middle of the road late night 3 am but service your staff Ajith has made it done. He assisted the towing till the car to service center at that late night, made all work’s done on time was very amused with the service provided and my car is working absolutely fine appreciated thank you so-much for the great service by ur staff’s, it’s exactly what BMW service has to be, hats off keep it up,

Ajith at DEUTSCHE BMW Bangalore did an awesome job on both fronts, Customer Satisfaction, Service Delivery prior to expected time, great job!

Ajith has been my advisor the past few service appointments. He is customer focussed, responsive, authentic and always pleasant! Thank you!

Me Ajith gave a very good service.the way he handled the customer support and explained was very great

The staff is courteous mainly Fazil who is very helpful and knowledgeable.

The commitment timelines are met always and customer is informed periodically.

Keep up the good work!

Ajith did a great job on servicing my vehicle when i needed it during an emergency. He helped me to fix the bugs and minor issues with the service team.

Had a wonderful experience at this out late. I can easily say that the experience was best till date.
I felt as if I was dealing with a friend not a company. Fazil is Gem of a guy. If service with a smile had a face it has to be Fazil.

It was a personalized service. Tailor made. Mr. Ajith the service manager, did an extraordinary job. I was taken good care to see that I don't have to move an inch. Overall service was excellent. Thanks to everyone who worked on my car. Even post service, Mr. Ajith is kind enough to call and check my wellbeing. Special thanks to you Ajith. Cheers. Thank you Deutsche Motoren.

Deutsche Motoren is my BMW service provider for May vehicle maintenance.

Besides the convenience of being close to my residence, I would recommend Deutsche Motoren for the quality of its team and infrastructure.

I must mention in particular Service Advisor Ajith, who supervised my vehicle service last month. He is professional, courteous, and most importantly, customer oriented, transparent and communicative. People like him inspire confidence in customers like me.

Very good staff. Honest and transparent advise on the service. In time delivery post service as promised. Overall had a very good experience during my first service of the car. Special Thanks to Jomi Joy who attended my vehicle.

Awesome experience. Great team effort by the DM service team. Everything was done in an efficient and professional way. There was no unnecessary paperwork or waste of time. Mr Kumar helped a lot during the whole service process. Keep it up!

Very happy with the service provided by Mr. Raghu through out the process of booking until delivery of the vehicle. He is punctual and kept me updated regularly on each and every thing

Like all BMW dealership (stealerships) they will look for every opportunity to con you. They will sell you or force you the service/parts you don't need. So be firm on what you want and say NO right away.

Excellent and humble staff- Jovi, Vignesh, Kumar who assisted me very well as requested for the AC and oil change service. Of course the brand has a hefty price tag for service and spares but staff understands customer requirement well and suggests in benefit of customer. Customer -oriented, which I was skeptic about, but made me comfortable with service eventually. Thank you!

Very disappointing the attitude towards a customer is just sheer arrogant, if I could rate it in negative I would. The management is so poorly handled highly makes you question the service provided by bmw is so bad in India.

I had paid a sum of 4 lakh rupees for my last service as it had major issues with my vehicle so my vehicle was in there custody for almost a month as they kept informing me the spare is taking time to come.it’s long story bear with me (as my car broke down the bmw had sent a towing vehicle during the time of upload there was no scratches in my vehicle which was recorded in the inventory, due to the irresponsible attitude towards their work during the time of unload they had scratched my car which I noticed and ask them about it, which the manager one mr James had understood and said he will rectify the mistake.after one month of waiting I received a call stating the vehicle is ready once I reached the service I was shocked that the scratches where not painted so I asked them why the work was not completed for which the manager said that I have to ask the money from the driver who caused it and it’s not my part, look at the irony a customer had to go through after waiting for a month to realise that I have to pay for some mistake which was caused by there negligence. I really hope how a manager of a international brand such as bmw can have such a casual attitude towards the customer.mr James is unprofessional, provocative and verbal as customer I was humiliated, and all this is happening after I paid a ₹4 lakh rupees to them I guess the service station is only good about putting high estimates figure and once the payment is done they treat you like a tea seller I own Toyota’s and a merc neither of these people had ever given me the hard time neither treated me with such arrogance, I am deeply concerned how such a establishment is still running.one of the most provocative statements made by a their bmw service head is I quote “I will paint your car out of pity and for customer satisfaction “like I said these fellow beings have no respect for their customers. I love bmw cars but a car needs periodical maintenance service to be well run and for which there should be a customer satisfaction which Is what any owner of car would look for, as a owner due to the poor service I received it’s become really difficult as a customer to buy another bmw considering all these factors, I would suggest anybody who is planning to buy a bmw to reconsider or choose another dealership, I feel trapped as I have paid additional amount for extended warranty which I can only use it here, please avoid the mistakes I have made no doubt bmw is great car but also keep in mind it’s a machine and a machine needs a good doctor not someone who keeps billing for a work which is half done.

Pathetic service, unprofessional and I really wonder how these people have high reviews, if you value your car please by all means take it to an another service station.

Some what mixed. Vehicle not delivered at scheduled time.
Some what whole experience was not of BMW standards.

While the staff is as professional as you can expect from BMW, I had a very poor experience with this service. I had a right rear left brake light and indicator issue. While they were able to diagnose that it was probably a rat attack on the wires, their solution was to replace an entire REM unit, without investigating the wiring. They gave me a quote of INR. 28-30,000. I kept saying that I am not convinced that it is the solution and that I would like them to check properly, but they insisted that as per BMW they have to replace the entire unit. I refused to buy their solution, paid them INR 1,000 + for the faulty diagnosis and left without fixing it. I booked an appointment with my regular BMW service centre, which earlier wasn't able to take my car because they already had a ton of bookings, and they diagnosed the place where the wires were bitten and fixed it for a fraction of the cost. Please beware of these guys trying to make you replace parts, due to their inexperienced but professional staff, who don't have the experience to diagnose issues properly and simply choose to replace parts, at a very high cost to you.

They promised to send me a quote for the REM which even after 48hrs I haven't received.

Very good service team. They offered pick & drop of car free of cost. Everything was on time. My advisor Girish kept in touch with me throughout, and shared time-to-time updates & approval requests through phone, whatsapp & email. The video shared on the jobs identified was useful for me to share necessary approval.
The job completion video gave me the assurance that everything was completed as i wanted. Girish was patient & kind enough to answer all my queries & shared the pictures i requested through WhatsApp.
Overall excellent experience.
Date of Service: 3rd Oct 2020
Vehicle Model: X1 xLine 20D
Service Kms: 27000 kms
Jobs: Oil & filter change, AC filter change, Air filter change, Rear brake pad change, brake oil change, sunroof channel cleaning.

Fair enough service center.
Parking space isn't adequate and have to park the car on road near the service center.

For just to adjust the ride height they kept my car for 3 days and charged me Rs. 8707.00 and the service advisor was telling me he spent 2 full hours on my car and they charge like doctors.

Initial customer Care was good, but when it mattered the most, they showed their true colors!
Shame on them! ;

I would like to take a moment to "Thank you" for Service you have done for my Car BMW 330i M Sport. Appreciate Naresh For the help!

Pls find below is the Feedback:

1. Service Pickup/Drop of Vehicle is great Gesture.
2. Service is Very good and Transparent, Actually customer is allowed to view the Service process - I am very confident that only few Service Centers do that - Appreciated Deutschemotors for that.
3. Customer is treated well - He offered with Coffee/Drinks/Water and made him comfortable is a good Gesture.
4. Overall My Rating is good - 5/5.

I would like to come back again for Service. I Truly Appreciated Naresh for his Great Gesture and Best at handling the customers.thanks
Shashi

Ver poor response. No TD car made available even after several follow ups. Looks like they are not interested to sell cars.

Front office miss AMEENA is very gentle and polite and will resolve all problems in minutes and good staff better than navneet motors
thank u deutsche motoren for good service and hope u ll carry forward same service in future