Chai Point

Not serving the hot coffees in mugs. Using paper cup for classic ones and mugs for epic ones which is not called out in billing. Staff is not ready to switch the cup even when asked explicitly

Very unprofessional behaviour by the Madam at the counter. She was extremely rude and arrogant. Upon asking for a paper cup for decanting chai, she refused and later threw it on the table. We would rather have been fine even if politely refused. The service was also pathetic.

I am a big loyalist of home grown brands and chai point or it sibling CAT is no exception. But as the service quality wnd the behaviour of the staffs are deteriorating day by day as the brand is growing. I think the management should take a note and follow some practices from Starbucks. Otherwise no time you will fall and look of the shop won’t be enough for survival.

The response from the person at the bill counter was not good
Very worst response
Chai point loosing it's customers

1. Upon ordering bun Maska they gave bun masala. Don’t expect this when charges are such a high. If it is not available they should tell that it is not available instead of giving something else and spoiling the mood.
2. There is not enough space to sit.

This Chai Point is inside the Phoenix Mall. Well maintained. Nice seating and ambiance. Average staff. Had a great tea! They offer a range of beverages and snacks.

I wanted to order the aam panna iced tea / cranberry iced tea and both being new items were unavailable. The person across the counter suggested i go for another new item called lychee love iced tea (but that was not displayed on their menu). This drink was more expensive than the other two new items on the menu, which i got to know while paying.
I still went ahead with it and the taste was terrible. It was plain cold water with a hint of lychee. More like lychee sparkling water. No taste of tea at all. I'm very disappointed. Won't be coming back here.please don't go for any 'new' items not displayed on the menu.

Totally disappointed with the cash counter person Aabid, he was least bothered about customers standing in the queue and busy entertaining the known ones!

Not the Right place for Lassi, very cheap quality, they are just ice crushers not lassi

Selling products based on their Brand rather than providing quality product

Excellent service from Pavithra and Anusha… great place to hang out after walking around the mall…

Like other outlets this chai point at phoenix mall has its signature flavours and menu.
My all time favourite is ginger tea with aloo patties, I like their bunmuska too.
The outlet is compact and has got few tables n chairs to sit n relax for a bit.
Ideal place for people who visit alone.
Wanted to try their kullad tea but it is 25₹ more than the actual one. That’s why just 4 stars.
Hope they come up with customer friendly price is upcoming year.

It was a great experience as always in chai point with the efficient staff like Ratan helping us out with the menu and making us comfortable… would definitely recommend chaipoint to anyone who wishes to have good tea and food too.

It's a really good place to taste snacks nd all mostly I felt good for masala tea here thanks to all of the staff

We had a lovely experience here at chai point Phoenix,
Miss Anusha was really kind and made yummy maggi for me and the kids:) they wait to come here and eat the maggi she makes! Thankfull for such friendly staff!

The menu is good, we took ginger tea ans bun Maska the food and chai is very good in taste

We tried ginger tea, it was pretty good. Also, we got complimentary paneer sandwich and it was healthy and yummy as well. It had multigrain and whole wheat bread.

This is one of my favourite place to have masala chai nd daily, must visit at PMC it's a great experience

We had Irani chai and saffron golden chai latte. My kids loved it. The waitress served the lattes according to my kids’ needs. Thank you so much!

Had regular milk tea and elaichi tea. Strong and creamy and flavourful. Satisfied! Keep up the good work.

Pavithra provided excellent service and a brief overview of the available menu. Thank you!

Anu explained well about the food menu and provided a great service. Its a good stop when you get tired from roaming and shopping around the mall.

We have veterans to the lemon tea, banana cake, sandwiches and now a new addition the chia seed pudding. Always been good experience and supportive like Santosh and even a big call out to the branch at Kalyan Nagar

Shobha is a great staff and asset to Chaai Point. Very approachable and caring for the customer!

It's awesom Chaii wit Sandwich n Now a day's App thru Bookng gettng Good Discount from 30to100rs.n Ms. Shobha was Attendng Us, she was quite helpful in Bookng thru App.

The chai is really good and cost friendly.the bun msska is good l ate their paneer sandwich it was not really up to the mark as it rest can say its cost friendy cafe chaipoint

Recently I have visited chaipoint at phoenix market City I just felt very good on their services, chai was very good as per my requirement, Most important thing is u can see their girl power thanks to Meena nd Shobha

We love chai. So chai point delivers good quality tea varieties. Meena and Yogesh their service was awesome. Thks to team chai point phoneix mall Whitefield

Chai point has been my all time favourite for hangingout with family and friends and they never disappoint. This shop at brigade metropolis serves snacks like samosa, puffs, sandwich, chilled teas and coffee. The service was quick and the staffs were welcoming

Worst customer service. Big mistake to visit. You pay 3 X money but never expect polite response.

Overall a good experience were there on Saturday with family though a slight mixup in ordering but handled well by the staff. They were polite and attentive and moreover Tea was very good we took 2 hot and also one of their chilled variety.