I live in the proximity of Orion Mall and the Crocs store is a regular for my family and self. I wish to express extreme satisfaction at the approach towards flawless service provided by the staff under the leadership of Mr. Syed Moin. I was convinced that the damage caused to my footwear may not be undone, I was assured that the matter will be pursued and today I have obtained a replacement. To express my gratitude, I got an upgrade by paying only the difference from the pair I had taken back to the store. Thank you Mr. Syed and Mr. Vinay. You are thoroughly professional and diligent in your approach. It’s a WIN WIN for the Crocs Brand as well as the customers who come to you.