Dunzo Head Office

Pathetic system, my material stolen & I've a proof but can't contact them over phone.

Very very very poor service n worstest customer support service my refund is not processed since 1 month. There is no proper customer service to talk nor give complaint…. WT*

I had ordered through dunzo two times, and both the times delivery partner was not assigned after waiting for so long and money was not refunded both the times.
No customer support to reach. Wrote emails to the team regarding refund, no response from dunzo End. Horrible and extremely bad service. Never will use dunzo again. Recommend others, too, do not pay money for the service they will not refund and neither provide service.

Please update your location app. The delivery guys always ask us to resend location after reaching nearby. Not only that they argue so much!
It’s become a pain to send or receive anything from Dunzo. How come Swiggy and x Zomato never have these issues. Or Ajio or Myntra?
Please update location app!

Horrible customer service. I had an issue with my order - Couple of items were not delivered. Contact DUNZO thru chat on their app. While the customer service promised to address the issue, he closed the chat without resolving the issue. Chat feature is so pathetic I cannot even contact the person back asking reason for not resolving my issue.
Had multiple such instances with DUNZO. I would rate their service as pathetic.

Horrible and stupid company.first they will accept ur order and then they will cancel it. Many times they have denied my couriers after accepting money. Plz don't order thru this stupid company

Mera 1ganto ho gaya order received nahi hua badh main main cancel kia, but mera paisa refund nahi aya 18days ho gaya.dont believe this is froud company.

Pls do not order or pay money in Dunzo very very bad services I ordered things in dunzo paid money through PhonePe and items are not delivered and got a messsge it’s delivered successfully
Cheating people company never had such a bad experience in Swiggy Zomato Zepto

Horrible experience with recent delivery people. Rude to customers and very easily give up on the delivery. Worst experience ever. Better to go with zomato or swiggy or any other apps where delivery people are so friendly and understanding.

Worst customer support.
Delivered the wrong product that too that is half the cost of the product which I ordered. Neither refunding nor exchanging the product with the correct order. No customer support number to reach out. Worst service ever.

See I order today delivery partner reached location but different it's not our issue right but he is very rude he is name is Raja anveri delivery partner but customer care talked

I haven't received my order but the app says delivered? To whom delivered? How to contact customer support if existing

Dont want to comment on the service however the boys dunzo have are pathetic. Want to give 0 rating only because of this.
They eve tease girls in the middle of the road.
Team if you are reading this plz take a serious step.

The Delivery partner stolen something from the order. Because something missing and the cover was teared. There was a false sign when he arrived. But dunzo never take an action against him. They say sorry and immediately close the chat

Dunzo is very good service and very speedy but you are castomar cear is very poor service please send your contact number

We Had A Worst Experience with D2B this time in Diwali.

2 orders with lots of Diwali snacks are not delivered to customer but marked as Delivered by the courier boy without any communication to us nor with talking to support.

When we came to know about this issue we contacted support but one use till today (its been 15days) i haven't received any update for my complaints.

1. One order was Opened and consumed by the delivery boy (as per confirmation received from support executives).
2. In the Second case the Delivery executive is not reachable and these guys doesn't have any answer for that.

I am fed-up with following up

So please some help me to take legal action as this the breach of contract, Breach of Trust, Breach of Privacy Policy, and Fraudulent case.

I want to sue these guys for damaging our Brand value.

Friends this is fraud customer care please don't tell any details be careful friends

I tried to send an item, which wasn’t even delivered. Around 500 loss. No numbers attached regarding customer service. Worstest app. 1 star itself is an overrated rating for this app.

Take my advice and use swiggy genie, porter, or literally any other delivery service. Unless, you prefer getting robbed. And then of course, their customer service your last backbone will inform you that they have warned said delivery partner (Y Prasad) to not repeat the same mistake twice. Instead of firing them. In summary, they hire goons and also protect them, so that you can pay them to send their goons to rob your order.

Very unprofessional behaviour from dunzo customer care team and delivery executive.

No body available to resolve the problem of your customer. Customer team just ask to wait allocate from one team to another. No proactiveness.

Very bad dunzo partner support team no solution closed teacket without call i am rider from dunzo in jhangirpuri storeFor some time, because there is a problem in my house, otherwise I am not short of job. I'm a professional Nursing officer in New parliament building project. (Present) central vista

Absolutely pathetic attitude towards complaints. My order had an item missing and the customer support associate closed my chat without even attempting to understand my query. Looks like Dunzo just wants to scam money from people without caring about how it is looting customers of their hard earned money. Would not recommend this app. Use other platforms, they are much better in terms of customer service.

Worst service. I have order materials on 19th, till now they haven't delivered the order and but in the app it's updated as delivered. I wrote an email to to support team, no response to that mail too.

Dont call on this number and dont use this service
very bad service
even for the help contact on this nuber the guy who attended telling to call ater 30 minutes
even for the emergency time doing it so its too much worst service

I had saw that one person who belongs to dunzo he was stealing helmet near the vegacity mall Bannerghatta road Bangalore in the secured parking area, what kind of people those are who are stealing things. This one is seriously not acceptable giving a work to such no ethic people

Dunzo is cheating people. They have sent a wrong order and the support team is completely denying the fact and they have looted my money. Im raising a consumer forum case on this.

My order was not delivered, but marked delivered. Item worth 300rs, very bad service from delivery agent. Dunzo hasn't not even enquired abou it yet

I have been dunzo as my go to App for all my small n big needs. But yesterday I ordered some groceries form dunzo n found 2 liters milk spoiled. I tried reaching to the support team and nothing worked. Hope u guys will revert back

NEVER USE DUNZO. THE STAFF/ EXECUTIVES ARE 3RD RATED ROWDY GANG.
. SWIGGY GENIE IS 100% BETTER

I don’t know how and why, ‘my account has been suspended for suspicious behaviour! What do I do?
I can login I need to get back to Dunzo app

Bad customer service and scam. I ordered many items from dunzo. After receiving i found that half of the item was missing. I raised a compliment where they told it would be updated on the mail. I got the mail that they regret that they cant help me. Such scam service. I reported as soon as i opened the delivery bag. I even have the pictures but there was no one to be contacted. Just got a mail that they cang help me with this. Scamming customer and not helping them out. Utmost unacceptable. People dont ever buy anything from dunzo

My account is suspended idk why is it
Plz let me use my dunzo account
It will be very helpful for me

I ordered for the first time yesterday and the fruits i ordered was of awful quality. For instance guava which I ordered were not guava and it was something else looked like guava.
Also I didn't knew that they take your pictures after you collect the order without your knowledge. And that is absolutely unethical.
Hereby i suggest whosoever is reading this don't use dunzo app
Thanku!

Delivery boys need to be trained properly. Some of them cannot even read door numbers accurately and leave important packets like essential medicines at the wrong address

Dunzo is loosing its stand, this is the 3rd time i am facing the issue. I booked for dunzo courier delivery and its be half an hour there is no response, when called and checked the person is saying he accepted the request and going home to have lunch and then he will come to pick the parcel.like really? When I tried to reach customer care there is no number and i tried to cancel the order but there is charges for cancellation.why the hell i have to pay for canceling when the mistake and careless is from your partner end. Kindly resolve this issues or else i will take the support of social media nd consumer forum.

Pathetic service.no landline or customer care number to speak to human in person.he app hs stupid chat option wh they dont even address issues even after48 hours. This new year seeing the offers i placed the order and the food commodities had ended its shelf life and Dunzo delivered expired food products which had ended its expiry date and when raised complaint with picture of products too, Dunzo did not revert back at all even after 3 days. HORRIBLE SERVICE. REQUEST DONT GO BY THEIR OFFERS AS THERE IS NO RESPONSE EXCHANGE OR EVEN REFUND AS Dunzo is playing and cheating the public in the name of offers of 50% 30% they delivered rotten and expired products. I wish i could give zero star. My first experience with Dunzo is the Last experience.

I ordered a product from Dunzo the location was not covered under delivery so contacted customer support within 5mins got my delivery so happy with the service

Want to pass on our genuine heartfelt thanks to Anil (***** *8536) our dunzo delivery person. He helped us go on our vacation stress free as he delivered our infants pram on the railway station just in time. So much thankful that this type of service exists and top of it the delivery person was super sporty and helpful. He understood our pain and his support value in that moment.

My order id 102TNL2
Which I ordered yesterday but I didn’t receive my order even they’re not doing refund for the same.
Not active uploaded all my necessary documents in online customer support. No contact info as well. Why is it being very worst in customer support for any emergency issues from the dunzo partners?

They delivered wrong product as u cn see the delivery guy as also uploaded the picture which is not wat I oderd n still they refused to help n scammed me do u expect me to feed my cat what doctor has recommended as she is sick or whatever ur providing. I almost oderd daily m done with you guys n I have also reached consumer court regarding this

Application is good I heard for consumers, but delivery guys are facing many problems everyday, and lengthy process is a no no, just research fully and join here my friends.

They have not delivered my valuable items and not providing any information.very bad way of making money and cheating people.i hope gov authority should take some action and stop their business.

Hi, I m using dunzo business app for couple of years
But unfortunately, they are charging high to us. It has come to our notice, when one of our customer checks from her app.

Her was saying 135/- n for us 150/-.

Very strange n disappointing

We have been using the Dunzo for business, sometime accidentally customer pay amount delivery boys.most of the dunzo delivery boys are unethical neither they do not inform customer they should not collect or they give that money back us.we happened to face many items like this and i recommend not to use strictly the dunzo even if it cost more better use the swiggy go very professional and very ethical system in place.

Ordered a cake and never delivered even after all payments including delivery charges paid. Rude and pathetic service and beware

Order processed and amount deducted from UPI account but no order shown in the app. I never received the order i have lose Rs. 713. No option to call the support team for my loss. Please help me settle my order or amount.

Very worst customer support team in dunxo, they have blocked my active account without any proper reason, i have sent few mails customer care for support, but no use of it, soon i will share that mail chain in social media to give awareness about their support team.better people can use swiggy genie, they will also give same services which dunzo is currently providing.

No customer support: -)
What type of company is this.
Items missing in the delivery and no one responds. All escaped)

Most unprofessional rude behaviour by delivery boy I have seen, even they are using bad words, inspite of giving correct address and location, they are calling and telling to collect item, and making us to collect, it's three times similar case with Dunzo. And they are trying to blame customer as address is wrong. And Dunzo team is not verifying while we complain. "Sorry for inconvenience" is not the solution. Dunzo has to train basis formalities how to deal with customers not for money.

Pathetic app. At initial stage they were good but now its like taking money and delivering spoiled products.

This service is a scam, don't believe these guys, I was suppose to get a product picked from hospital for which I paid product money for hospital. All dunzo guy was to do was to drop it to my address. Instead he asked to pay the product and delivery amount through dunzo app n he will pay me product amount once he reach me for delivery. I believed him, after that he never received the call, I lost my health product which was urgent n I paid this guy a product amount.
Shame on such a service, i aam going to report this for police.
Big cheaters

Poor delivery service always one or two items is missing and no proper resolution from support team.
I am uninstalling the application.

Pathetic service. On my first ever order with dunzo, the delivery agent charged my mother who was picking up the order the amount that had already been paid. On contacting customer support they said they had confirmed with the delivery agent and he had not taken any cash. The customer care executive was adamant that no cash had been taken. Pathetic service. Pathetic delivery agents. They don't even provide cod so that delivery agents can take advantage of people this way. No recommending dunzo.

Simple term is.it's worst. I don't find another word for this service.today delivery guy came and no respect and worse behavior.his name is Madhukar.never seen this type of worst fellow in Bangalore. I hope Dunzo take a action him.if not you loose reputation. Thanks

Ordered food, cheated big time, even without bills and less food, customer care is not even ready to listen to my problem, used first time, pathetic experience.

Hey just wanted to share an experience I had with donzo on 11th Feb.
Booked donzo for delivery of food at 9pm, partner assigned by 9.05pm and the partner calls to inform his bike broke down and he would nt be able to deliver the parcel, immediately contacted the support staff and they assigned another partner who comes and picks up the parcel at 9.30pm. Again at 10pm recieve a call from another partner saying he is reached the restaurant to pick up the food at 10pm. Then restaurant manager informs me the food was already picked up at 9.30pm and when I contacted the support staff on the same they asked for 24 hours of time to resolve the same. However till date no action is been taken and neither have they paid me any amount for the damage incurred.

Restaurant people be careful while using the donzo app. The boys they assign are not trustworthy and donzo does not care about the customer support either.

Have also attached the recording of the donzo person collecting the food from the restaurant

Never order food from restaurants in Dunzo, they can’t track the order. It might take 2 hours to deliver. If u normal stuffs also the deliver boy don’t check the orders, biscuits will be crushed, oil will be different, vegetables will be rotten. If you complain in support they will reimburse the money that is a good part and few deliveries are good. But my experience for most of the items are always bad.

Pathetic pathetic pathetic. Once you place your order They make sure to leave behind some items at store (which will be billed), then you fight with their customer support to get your money back.since you need the missing items to be delivered you will have to place another order and guess what you have to pay the delivery fee again. I guess this is their main business plan to make customers order again and again and not deliver

Dunzo tagline should be like: "We send anything, until then, keep your fingers crossed and keep praying to god". No tracking of the items sent, so dont rely on them for valuable things. I sent out a expensive gift item, the item was supposed to reach in 2 hours, but even after 5 hours, i had no idea what had happened? My friend had not received it, we had no idea where it was. Thank god, after 5 hours of scare, it was there with the security. Their Support team is extra-ordinarily pathetic. I asked for a invoice for the delivery (to claim from the company), all they sent was a plain text email with some details. They say "this is what we have". Their team on the other end of chat service is pain fully slow to respond, and they abruptly closed the chat marking as resolved, even when i was typing) Looks like Dunzo is too focussed on becoming a million dollar company and ignoring the small yet important services to their customers. Good luck with that!

Patatic service no proper response from dunzo my order was picked n then you people cancelled I don't know where is it now n the chat service I asked to call back no response this how u do ur service

Today I was informed by Bakingo-Brookfield that Dunzo has picked up my gift, at 11.30 am.
My name is NSG PRASAD
Till now it is not delivered at 4.27pm, at ECC ROAD. WHITEFILD.
I got message how was the gift.
Please investigate.
NSG PRASAD

Pathetic Service. Delivery person deliverd my courier at wrong address. Even Not dare to inform to customer to cross check. Even after raising complain no response from dunzo. What is the use of paying then high charges.

The delivered the wrong order and refuse to refund. Worst they don't respond to emails sent it in their chat. Just logged a consumer complaint against them as such services that cheat should not be allowed to operate.

The most inhuman company in India. Treats all delivery partners at slaves and customer support is bad and sad. Swiggy go will take this DUNZO in coming days as they don't sknow how to treat partners and customer

Pathetic and horrible.
The dunzo guy stole my mobile.it was showing 1 minute away from destination but few hours later we came to know that my parcel (mobile) has been stoled ever since he switched off his phone. And the authority is not even taking any responsibility for it and we have filed a petition in the police but even that's of no use.and it's high time to ban dunzo in india.

The order delivered to me had cockroach in it and the order was not even right and when I contacted back to dunzo on coackroach issue they have not responded back even after sending images of the food

Dunzo partner has stolen my item while pick up and drop service. They are not ready to compensate the charges. They refused to take responsibility of lost items.

I had ordered for pick up.the partner picked and failed to deliver it but the app showed order was complete.partner was unreachable in phone for the whole day.when he connected next day, he argued that he had delivered n later went offline.the customer support said to move legally against the partner and offered no support to recover my consignment.not sure how can Dunzo employ such people without background check.how can expect me to go behind lawyer and police station to recover my consignment.please don’t use this services.

Worst app ever, I requested for a delivery at 2: 42 pm none of them responded. I waited till evening 4: 16, they did not bother to get back to me. I messaged support team all disappeared saying will get back to you shortly. I requested if I can look for other alternatives they din even bother to respond for anything I asked, Pathetic experience I have ever had. Just frustrating and waste of time. Finally I could not get delivered the order by them I uninstalled the app.

Very bad experience interviews have not done properly out of 150 candidates dey selected only 5 people that to interviews are happening only on Saturday dey made to wait for such a long time

I dont know why u ppl provide dunzo contact number which is always dead. Then why u ppl invest on phones and landlines.why make it visible on website?

A prepaid package consisting of homemade muffins was never delivered and updated on the app as delivered. No support from customer care to track down the package or the untrustworthy delivery agent. Waste of time and energy. Very disappointed with the entire experience.

All is fine but the office-bearers want to call in the customer care. You do not call people by mistake because you do not even think that there is no response to Owl in the customer contact number because you have to pay first in the banjo. If you do not want to give it, you will not be able to do it, but you will not be able to do any contact. There is no option but you do not even ask to do the phone. I do not know whether your food has come or not, but people will not say that they are very dirty because these lunas have no response, they have eaten like this. It has happened to me that has happened so far 6 hours. There is no response. Man did not call and asked not to get food. I did not get food.

Never prepay for anything. They are thieves. They take order and keep it themself. After you are tired of following up they may or may not deliver your product. They will spoil your day. Never ever rely on on them in Case of emergency. It's better you go yourself and buy from store. Their customers care is horrible!

The worst customer service I've ever had experience with.
Emailing and calling them from past 28 days regarding a refund.
Not yet processed and every time they say it is processed and you'll get it in 5-6 days
Next tym when we call, they'll ask please confirm which order. They don't even know which one of which they claimed that they've processed.
28 days later I got email response asking which is the order
LOL. These people are good for nothing.
Worst ever cx service. I'm putting it in social media for sure.
Funny part is. Till. Today I. Didn't get the refund
They don't even have a phone team too for the customers.