Hillside Hotel

We, a senior couple, couple in 50s and two children. Over telephone, we booked one apartment type room online. The rep sent QRcode. We, paid Rs. 6720 through paytm, shared receipts, By evening, I got msg that they have not received payment. I called back. They wanted bank msgs or webbanking statements. Sent the screenshot of page. Next day, we arrived at Hotel. Some construction. The same rep, Mr. Satish, claimed he did not reive payments. We did our best explaining. The fellow showed a mobile, showing 20 txns starting 11ish. We asked him to show bank statement for 24 hrs, covering our payments time. He refused. Wanted payment of full amount, if we wanted room. The ladies and children were quite unhappy. We had no other choice but to get accommodation in another good hotel, and continue our journey. Obvious, there is a scam going on. Tourists beware, while paying advance amounts, and try ti see property through Google.

Fraud hotel taken money for breakfast but not given to the guest. His manger satish is fraud person after giving all proof but he denied
Never use this hotel they do scam

I stayed in a 2bhk, overall stay was ok ok. I had booked it from Airbnb. Despite that, no outside food allowed.the rooms were ok ok condition.there was a Tv but no connectivity.they have an attached restaurant, the service is very slow and unorganised.the site said that breakfast is included, but it was a different affair at the premise.

The place is under renovation. There is no lift, door handles were broken, wall papers were all torn, TV doesn't work.
However, people were helpful and kind. Food was good (not great). Location is good. Even though it was summer and very hot outside, inside the room was cool. We could stay without using fan.
Overall, for the price, it could have been better.

Rooms were good. But cleanliness was not satisfactory. Though we had dinner in hotel. Food was good

Very near to Chamundi betta, on the main road itself. Wel build but service yet to be geared up, you can visit with your family.

Room allotted was not the one shown in the website. This is not a hotel, but a service apartment facility, where they have multiple apartments and guests are allotted the rooms in those apartments. So there is a huge chance that you will get the smallest room in the apartment which barely has any place left to walk, after all the furniture is kept. Not worth the money charged.

Excellent location along with excellent services. Room r spacious & room service is also quick. Nice staff.

It's not a hotel, it's Service Apartment. Not good rooms and staff behaviour is pathetic. They do not care about customer service. Please avoid if you want stay there with your family. 100% you will regret.

Good location but needs lot of improvement in infrastructure. Stay was good with nice staff.

Hotel location was very near to tourist spots, spacious car parking, rooms are very clean.and decent for family.

Very good for a stay. The staff are very good. Nice location.with good amenities. Over all I would like to rate 5/5.

The hotel was absolutely poor. The only thing good about this hotel is that it is located close to Chamundi hills. The hotel consisted of staff service that was completely poor and down right horrible. We were offered a special deal with an extra room and when we got there we were told that we would only be given 2 rooms. The manager and staffs were horrible seemed inhospitable. They’re building structure was absolutely horrible. In conclusion, one of the worst places I’ve stayed in a long time. I would never recommend you to stay here.

Thanks for reading.

HOPE THERE WAS A 0.5 STAR RATING:
This is not at all Hotel, its a service apartment and not worth the money

Pros (+)
•Bed was soft

Cons (-)
•Bath room ventilator window is open, no privacy
•Room Intercom doesnt work
•Flush doesnt work
•No Elevator facility for elders
•Room was smelly
•No cable tv or tata sky connection, just they have tv as show piece
•There was 1 main room, each main room was split into 3 (for us). We occupied 2 rooms and the remaining room was given to someone else.
•Dont take the risk.go somewhere else.
•[25 Dec 2022]

*Decent hotel, but staff unaware of term customer service*

1) Customer service, what's that?

Hotel is decent, no co-ordination between staff.they are always confused. People work in the morning donot handover tasks to people who work in the night. Need to explain concerns everytime.

2) Staff allots wrong rooms:

We booked a room with balcony, balcony door doesn't open. AC doesn't work.post complaining the same, they give us another similar room in which things were fine.

They call us for room keys in the middle of our trip. We had to return to the hotel, vacate 1 room and move to the other and then resume travelling.

They made us shift to 3 rooms in 2 nights. It was really uncomfortable for us to pack all our belongings everytime they did this. Note there is no lift here and we had to climb up and down 2 floors. They donot have the least courtesy to offer help in picking up the bags.we were pregnant by the way.

No towels or toiletries in the rooms. Provided only when asked.

3) Complimentary breakfast scam:
Airbnb shows breakfast is provided, reception staff confirms complimentary breakfast, but next day denies the same. They even put us on conference call and argue among themselves

Summary: decent hotel/service apartment ruined by confused staff who donot know what customer service means. Management must definitely hire folks who know basic knowledge of customer service.

Worst Place I ever seen and experienced! Service is not good, Pillow covers and bed are dirty not even cleaned, beds are filled with bed bugs, Curtains are dusty, Room filled full of mosquitoes, can't able to sleep on bed full of irritation and bites of bed bugs, Hotel people are not co operative, No soaps and towels in Bathroom. NOT EVEN WORTH OF 500RS for a Room, They are charging 2500rs for this worst room ever.

Good basic rooms at reasonable rates on the foothills of Chamundi hill. Excellent ambience, good service & great food in the Bar & restaurant

Room was booked with breakfast but staff denied breakfast. After telling them to check again as it was booked with MMT they said they would deliver.

Idly & upma in small quantities was delivered to room with no tea or coffee.

Room is okaish if you don't want to spend more time in hotel. Beware of the apartment type rooms.

Very Good, only staff don't know about rules of hotel, as they were asking all room members ID cards

Awesome management, very friendly.
Understood our problem and accomodated us better. It's very hygiene and clean