Excellent support by the staff here. They fixed my frame for free even though I bought the frame at another Lawrence and Mayo location more than 10 years ago.
Staff is very courteous and very prompt in attending. They explained regarding the lenses as well as frame in depts.we are very happy to introduce other to your store
As a long time customer of Lawrence & Mayo in multiple cities, this branch in HSR has always been my preferred store- great service. I buy my prescription glasses, contacts and sunglasses from here and always get helpful service, good prices and after service care like repairs and home delivery. Recommended!
I have been a customer of Lawrence and Mayo for over 40 years, say ever since I started wearing glasses. They always stood for their quality and service…
Recently bought a pair of spectacles from the HSR branch. Very cordial team. Helped me make the decision. Post sale service was also great.
Excellent service by this center. Puneeth did a thorough job in suggesting best options for us. Thoroughly professional in the approach. Best testing efforts and options were clearly explained by Puneeth. Great experience in finalising the glasses today.
My husband’a specs got broken. They couldn’t fix it. But we bought new one and they offered us some good discount along with their homemade lenses. And the person who looked at our queries is also nice.
I've been a customer for many years. Their lens quality and service is unmatched. The staff is very knowledgeable and experienced. They immediately understand our needs and help us in our decision making. Recently visited them again for quality tinted prescription glasses. Thank you Lawrence and Mayo!
When I visited the store with my dog cause of time constraints and an urgent requirement, I had no idea I would be having the kindest experience ever.
They treated my dog as a human kid would be. There were no questions asked or restrictions posed at all. They didn’t mind him sniffing around and he was also allowed to be with me in the check-up room. Since he’s a rescue, he gets triggered with attention or petting from strangers. The staff was so calm and respected our space without me even having to ask them. I was able to take my time checking frames and could place my order without any worry or hurry.
Now coming to the spectacles, I have been wearing spectacles for a decade now and this store had very reasonable pricing and all trendy frames. The fit was great and it didn’t even take me an hour to adjust to them. I walked in a few days ago for a quick repair and they did that quickly and without any hassle.
I am genuinely touched by my experience at this store and as someone who hopes for a pet parent friendly world, this visit has had a long lasting effect on me. Thank you so much.
Placed order for contact lenses only to know two weeks later that it's available for only one eye and no ETA on the other! I mean there is bad service and then there's this. I would never recommend anyone to place any order here. Not surprised with the other terrible reviews
Mr. Mithun and the entire staff at this HSR Branch are extremely helpful and provide the best possible service. Definitely coming back here for anything related to eye wear.
I had pleasant experience of buying spectacles few days back. Mr. Puneeth patiently showed frames/fiber glasses and assisted in making the right decision as well. Was very professional even when wanted to checkout other options, followed up with me regularly and consistent in his conduct. Have been using L&M specs since college days and have been happy customer. Would highly recommend serious buyers for quality products. By the way its Numi Paris frame on Verlux Fiber Glasses.
Very polite and good service given by team members happy to visit here with my family member to purchase power glasses even i would recommend my friends to visit to their requirements like Sunglasses or Power glasses.
Nice experience visiting here even though not purchased at Lawrence and mayo given very good service by the team and also recommended store for any optical products required to people.
Caution. Fake products are sold at this store and the customer service is horrible. Impolite response from the store manager. I strongly do not recommend any purchases from this particular lawrence and mayo outlet.
I went to L&W HSR for repair. Mithun was really polite and helpful. I had a pair of glasses from John Jacobs and the nose bridge broke. I went to Lawrence & Mayo to fix it (JJ would just recommend to buy a new one I know.). These guys not only installed a new bridge, but charged me 0 rupees as they don't charge for service. Overall, great service. Looking to buy my next pair from these guys.
Never buy from this Lawrence & Mayo outlet. Bought two number of Rayban sunglasses at once both of which were defective. Bubbles started appearing on the lenses of one sunglasses and the lense of the other sunglass started to crack automatically for no reason in a few months time. I have bought several rayban glasses from other stores and have never faced any problem. I strongly doubt the genuinity of the products sold and am pretty sure that they are counterfeit products. When we complained regarding this and asked them how it was possible for both the glasses to be damaged together in a few months time, the store manager Ms. Rumeena very rudely replied stating that it was due to our mishandling and they would not replace them. I am very much dissapointed since I had purchased both these glasses as a gift to my father and sister for around ₹16,500 which is a very huge amount for me.
Duplicate products are sold at this particular Lawrence and mayo store. Don’t waste your time and money visiting this store. Also, the customer service is very poor.
Fantastic quality and especially the care taken by staff to ensure great customer experience. Had a prescription error that got checked and fixed free of cost and this is the third time am a satisfied customer. Specifically Mr. Vijay Kumar who patiently guided me throughout the whole process and made sure of timely delivery - kudos to the team and definitely u earned a loyal customer. Thx!
