Lenskart

The salesperson added insurance while billing without even asking me or explaining the benefits.

I am Lenskart Gold member for quite few years now & have been always purchasing my glasses from them, only online though. Recently my doctor prescribed progressive glasses for me so thought will visit offline store in Nagarbhavi.

The store is well organized with lot of options. The salesperson were courteous & kind enough to explain the best lenses/frames for me. Being a Gold member, i was entitled for Buy 1 Get 1 free offer. All good so far.

During the billing, I saw them add eye drops & lens cleaner liquid to which I objected.   They said it's free of cost! The bill came to around ₹16,500/- & they said no hard copy available. I didn't think much, paid the amount & returned home.

After couple of hours, I decided to change the second glass type & to my surprise found that there is no option to modify the order, even though I have informed them only couple of hours after placing the order. I found this very inconvenient because a big brand like Lenskart  should at least provide 24 hrs window for the customer to modify the order!

Now the 2nd part, I noticed in the online bill, there was charge for the lens drops & cleaner liquid (when they said it was free), also some insurance was added which took my bill amount from 15,500 to 16,500/-. The billing person did not tell or explain to me about all these add on charges or products. I felt cheated & decided to cancel my order. The customer support team were empathetic,   understood my concern & helped to cancel the order. I obtained the full refund in 24 hours! Kudos to them!

So my offline store experience even though started well but left bitter taste towards the end.

My request to the store manager is to keep the billing transparent & not bundle products without the customers knowledge which will bring bad reputation to Lenskart Brand image.
The second request is to Lenskart,   to provide at least 24 hours window for order modification.

Hope these feedbacks are taken positively.

Extra Star for the online customer support representative!:)

Sufficient support from the lenskart people working there! Most customer supportive executives

Good Service and Nice variety of Lens available. Staff are very friendly and co-operative.

We are really happy to came your shop and good behaviour of all staf. We rae happy to visit again

Happy With Staff Service in This Store.
I would like to thank Yogesh for being helpful & polite.
They Assited to solve my issue
Thank You Lenskart

Visited nagarabhavi branch, Ms. Megha has provided required details and helped to fix the issue.

Thanks

Excellent customer service provided by the store reps. You folks are the pillars of Lenskart and helping it grow as a brand. Kudos!

Extremely quick problem resolution. A well maintained space with ample service providers. Really appreciate the staff for all their help!:)

Of all the lenskart stores that I have visited, I would rate this #1 because of:
1. Great options
2. Customer-friendly staff

Yogesh and Altaf were very courteous and helpful when I had to make a warranty claim on my broken specs.

One of the best collections in Nagarbhavi Lenskart recently visit to this place and i bought a Bluecut glass for system purpose well explained about types of Glasses and purposes thanks for suggesting #Kishan!

The store location in website is wrong.
I wasted 45 mins searching for the store, later I asked someone and they told the location. Lenskart Please update the correct location.

Visited Lenskart Nagarbhavi Br for service. Yogesh met us and provided excellent support. Appropriate his customer care service and wish him all the very best. Krishnamoorthy

Got my specs repaired here. Yogesh was very helpful. I could see my past, present, and future after my specs were fixed.

They really provide a very very good service. I purchased my specs for lenskart and even made an insurance for the same specs. But due to some issue, my specs was broken. I immediately registered my claim for the same. Without any hesitation they registered my complaint and processed it very quickly. I was even having my registered mobile no.issue. But the executives were really cooperative. And the customer service is very impressive. Really had a very good experience with Lenskart.

Got my mothers eye check up done from here, team was excellent in evaluating the problem and giving the right service… keep flying team Banglore LK

I highly recommend those who are planning to purchase specs to visit here.
These people have a huge collection of frames & a lot of brands to choose from, also there are many different brands for lenses to choose from with different specifications each!

Also I got computerised testing done here which was soo accurate for my eyes, which I was not happy getting tested anywhere else!
Thank you Lenskart!

Store has good collection, and staff named Deepika helped soo much to select right frame and lens.overall good and best experience.thank you lenskart and deepika

Very worst … dey dnt treat customer n dey scold us oly when v talk abt d product …. & der manager is very irresponsible…. Dnt ever try dis store …

Worst response

I had ordered one pair of lenses for my old glasses during lockdown and they took 2 months and later told not possible where I was left with no glasses for 2months.

I understood the situation and went there to check and they had not sent my old glasses for the replacement, it was left with them.

I had to buy a new one since i needed it badly

One of the glasses which I had bought at that time, had a problem. I think so the screw came of, they told this can’t be repaired and it needs to be replaced.

They told it’s not possible to replace and shared mail.

When I went to collect they say they’ve sent for replacement and it’ll happen within a week time.

It’s been more than a month time and they say warranty process.

Go hell with your policies and process!

I was okay to pay and buy now I’m very much frustrated with you guys!

Even today when I call after a month time, they’re rude to me and still no ETA resolution.

First of all I never asked for warranty or replacement! I told I was ready to pay. It’s difficult to stay without glasses!

Don’t go there! They don’t rely on words!

Worst response, no follow up, worst customer experience!

Decent place with little experienced staff. Visited for corporate offer on recommendation but didn't get one.

Very irresponsible people of this showroom. I ordered one specs on 8th December. Still they are not able to deliver it. When I contacted they have different excuses every time. If any one wants immediate or timely delivery never go to this shop.

Good looking frame, lense r good protects from light, only thing is the frame quality is little unsetisfied otherwise i would hve given 5 stars

Excellent customer care service (interacted with staff named Jithu) and aftersales was also good. But collections were bit less.
Still a great deal. Recommended

The worst outlet of Lenskart.
Employees working there don’t know how to treat customers, actually they don’t attend customers.

I had given my spectacle for just a minor repair but repair was denied due to warranty and I got my spectacles back in broken condition. So that I buy the new frame, throwing the older one. Cheap business tricks

Whenever I am in need of new eyeglass I always visit this store. Everytime I found a good response. They give best quality product and maintain the genuineness. Good staff too.

My first experience at lenscart, eye power check was good. The lens frames limited good location courteous.lenscart takes orders online but the delivery system has to improve a lot otherwise good.good staffs.

Very disappointing.the staff are untrained they do not know or have information about the product.always the servers are down.so each and every information one has to wait.
At the last stage of billing the product will be out of stock.
Not much range available and old models lenses are available.

Less collection.i had gone to buy specks for my wife.non of them seems impressive, on top the sales person seems bored in showing them too.

Always there will be offer on the prices of spectacles and frames. We will be offered for free eye testing as well.

Great service by Sanghavi! Ordered Bausch and Lomb contact lens from them. On time delivery and assistance!