There is no refund policy. I want to buy a chain for the puppy.they didn't have the chain.but i took a little heavier one add they didn't have the lighter weight chain.just paid it and was outside the shop and wanted to get it replaced with a plastic harness or refund.but there is no refund. Plus their items are more pricy when compared to online
This time when I traveled home (Mangalore) I visited this pet store and I loved it a lot. It has more options, you get what you want and you're pet will surely love it. Must visit!