I went for a team dinner, The food was good but the service people didn't communicate properly about the quantity for the sweet dish. Their dessert serving size is very big and very sweet. We ended up ordering more than we needed. If they have informed in advance it is wounded.
Food was very average and kind of bland and no much options to choose. But food was expensive too. Even after taking 10% service charges the waiter was not serving the food he just kept on table.
I came to had dinner_ordered paneer lababdar with mint laccha parantha_was mouth watering_service was Excellent_ a tall young guy wearing dark blue blazer I think he is a restaurant manager name Mr. Himanashu chaudhari attented me was very kind, attentive, Knowledgable about menu and it's ingredients_ ambience was also nice_ will come next time with more friends.
Title: Exceptional Service from Saroj at Punjab Grills, Orion Mall, Bangalore
Rating: (5/5)
I recently had the pleasure of dining at Punjab Grills in Orion Mall, Bangalore, and I must say that my experience was elevated to new heights, thanks to the impeccable service provided by Saroj, our waiter. From the moment we were seated until the end of our meal, Saroj went above and beyond to ensure that our dining experience was truly remarkable.
Saroj's professionalism and attentiveness were evident from the start. He greeted us with a warm smile and made us feel welcome right away. He took the time to explain the menu in detail, highlighting the chef's specialties and providing valuable recommendations based on our preferences. His knowledge of the menu was impressive, and his passion for the cuisine shone through as he shared interesting anecdotes and stories about the dishes.
Throughout the evening, Saroj demonstrated an exceptional level of service. He anticipated our needs, ensuring our glasses were always filled and promptly addressing any requests we had. His attention to detail was remarkable, as he ensured our table was clean and organized, creating a pleasant and inviting ambiance.
What truly set Saroj apart was his genuine care for our dining experience. He regularly checked on us to ensure we were satisfied with our meal, offering his expertise and making adjustments based on our feedback. He patiently answered our questions, providing insightful explanations about the flavors, ingredients, and cooking techniques used in each dish. His enthusiasm and passion for the food were contagious, enhancing our overall enjoyment of the dining experience.
Saroj's exceptional service extended beyond the technical aspects of his role. He displayed a warm and friendly demeanor, making us feel like honored guests throughout the evening. He engaged in genuine conversations, sharing his knowledge about Punjabi cuisine and culture, further enriching our dining experience.
I cannot emphasize enough how much Saroj's dedication to his craft elevated our evening at Punjab Grills. His exemplary service, attention to detail, and warm personality truly made us feel special and valued as customers. I left the restaurant with a lasting impression, thanks to the exceptional service provided by Saroj.
If you plan to visit Punjab Grills in Orion Mall, Bangalore, I highly recommend requesting Saroj as your waiter. His expertise, professionalism, and genuine care for your dining experience will undoubtedly leave a lasting impression. Thank you, Saroj, for making our evening truly memorable.
Worst experience. We reserved a table and the guys just gave away the booking to some other guest and the manager had no courtesy to apologise.uncivilised behaviour.
Highly overpriced and the quality of food was not worth. Bring a regular customer I used to order but everytime I have ordered, I have received sub standard quality food. Complete waste of money. Regret ordering from this branch.
Ambience of the restaurant is good, service is average, the food served is below average. (especially the roti's ordered & given to us was burnt with lots of tar sticking to it.) & the cost of food is OMG very, very expensive.
We were late by half an hour for the reservation and were told that the table cannot be held for half an hour. No where in the reservation details is this information provided. We had to put our name at the end of the waiting list again without a chance to get the next available table. No one was available to provide information about the wait time. This happened at the Orion Mall location.
Use to order food from punjab grill and recently got to experience the dine-in. From ambience to hospitality and taste of the food, this place gives a full on royal 'punjabi' vibe. We loved the dal makhani most, trust me the aroma is enough to leave you salivating.
It's the ideal place to enjoy north indian food, especially from parts of Punjab.really authentic, totally hygiene environment and purely delicious.also super crowded.we had to wait sometime to get a table.it was worthy.the bread is soft and yum, biryani is melting in the mouth.lamb falling off the bone.the drinks especially the dhaniya patta was soothing.totally heavenly.an awesome and lingering experience.want to visit again and again.
Though service is excellent, Very overpriced for the food. 5 star prices but the taste does not match up. Very noisy as well, not a fine dining experience
Ambience and taste was good. But i wont suggest to go for buffet there. Not much varieties in buffet. Buffet was not worth money. Since ambience and taste is good you can go and order whatever you want instead of buffet.
Punjab grill is one of my favourite restaurant All among at Orion mall. Missing a lot at dining, had ordered the home delivery the food was excellent and loved a lot
Lal mas was very bad to taste, also mutton was not fresh, very high price, only mutton bone was there in lal mas, total waste of money. Got my stomach upset
Money spent here is worth yout decision. Good collection. The best thing here is humen customer service. They are always tired but they pretend they are not. Wish there is a branch in Kashmir.