SAMSONITE - IRA Co - HSR Layout

Visited this place twice in the last two weeks. 1st time was to have a look at the available options and the 2nd time was to actually pick-up one of the bags i had narrowed down on.

However, both times there was this slightly elderly salesman (wearing specs) who showed us suitcases based on what he wanted to sell (naturally the higher price ones). When enquired on some other options that were displayed, he said those are useless and didn't bother showing us.

Next, when i went to actually purchase the suitcase of my choice this Sunday late morning (as i wanted to purchase it offline and this was the nearest shop to my place), he seemed to be the only person around. When i enquired for a fresh piece, he said whatever is available is on display (just a single piece was on display and seemed quite used which is normal for display pieces) and didn't bother to understand why i was requesting for a fresh piece nor explain why he didn't seem to have another piece.

Somehow i didn't get a positive vibe again and walked out. Will get my suitcase from another retail outlet in HSR / Indiranagar / Jayanagar over the next weekend.

Staff is very helpful, knowledgeable and courteous.
Couldn't expect better service!

We had called them in advance for a laptop bag. They said it was available with them. We visited the store in the next 24 hrs and they didn't have the bag. Waste of time and energy. Very poor experience!

I had an issue with my Samsonite travel large suitcase post my international, on enquiry and visiting this IRA Co store on HSR Layout, Mr Riyan fixed it in 15 minutes. This was not expected by me but was impressed with service, support, hospitality & agility. Thanks IRA and Samsonite for an excellent support as iam a very happy Samsonite customer now.thx KP Varghese.

It was an amazing experience.

Helped me in trouble.

Thank you very much Ayaz!

Recommend everyone to visit atleast once

I had issue with lock. Sayed was very helpful to sort out the issue.

Recommend this store

These guys really are the gold standard on service - Ayaz - Great show - Heartily recommend them to everyone wanting to buy and service quality stuff

Gave the suitcase for wheel change. This was beyond warranty period. I was told it will take 10 - 15 days. Even after 3 weeks no progress in the work. The person in the phone rudely tells me to talk to the mechanic. Will be collecting my suitcase back without any repair. Done with this shop

I purchased 2 medium-sized suitcase in Nov2022, owner (both husband & wife) were nice and courtesy. They even mentioned they can deliver the suitcase in future (as we came from far). I wanted to purchase a cabin size now and called the shop number surprisingly the person who picked asked my location and said it's far so they can't deliver. I have to make arrangements to get the pick up myself. This has put me off and better to buy than from official site.