Shell

This is one of the best fuel stations I have been in Bangalore. Fuel quality is good, as I observed good mileage as compared to other fuel providers. I recently had very good experience with Shell Go+ app. I get points for every fuel recharge and when I redeemed the points in their shell go store, I got a offer of free coffee. Their filter coffee is amazing and staff was so courteous. I couldn’t resist thinking that I just went for a fuel refilling but ended having a good time with family. Shell is truly becoming transformative with their digital offerings and focus on customer experience.

Decent service on gas filling. Bit very bad on air filling.

I am not at all convinced that Rs 5 more per ltr is justified

I used to be fan of Shell Filling stations on good feel factor on Fuel Quality and Hospitality service.

This has come to end now.

My VW Polo diesel car is fueled very frequently in this filling station[Shell - Sri SaiBalaji Enterprises. Whitefield-Hoskote Road].

Jan 23,2021 being latest.

Jan 9,2021 and Dec 12,2020 being last two fillings in a row.

On Jan 23 while travelling to Tirupati after one hour filling the tank, My car started giving me trouble.

When I contacted authorized VW service station, i was shocked on hearing that it is due to bad quality/ adulterated fuel in car.

Now I am going to be bombed with huge cost for spoiled fuel injectors/diesel engine.

A lot of time they don't have normal petrol, they say electrical problem, but V power petrol works properly, not sure if it's genuine issue or it's a gimmick to compel people to go for V power petrol.

Today I came to Shell Petrol Pump to fill my Tank suddenly your Employees female started shouting after seeing me n started Laughing. Then she was continuously looking at me as if I am a Ghost. Whatever God has given you have to be like that only you cannot change your Face nor you can do anything about this. If you have any problems directly speak with God not on peoples look. I request you to please guide your employees n Change their Behavior. She is not even look like Rani Mukherjee nor Aishwarya Rai nor she is any kind Celebrities.

Your Female Employees are Third Class Employees

Today I filled petrol litter with 92 per litter. It's very high where as in banglore price shows 86/- per litter. Why did you charge more? Any specific reason?

There is a retail outlet available for daily need snacks, beverages timing opening and closing depends on management,

It says 24 hours service, I went today at 10.20pm and they askd me to wait for 10 minutes saying shift changing other shift people should come but there were 3 bikes who were filling in petrol requested the person a lot that ichad to go too far and the bike is on reserve he didn't let me in till 10.30.
And asked me to put v petrol.and normal is empty! How is this a 24 he's service with out prope fuel

Staff are absolutely amazing. Service and response to the customers are overwhelmed. The Quality of fuel is good which keeps the Engine more life.

1. Better fuel quality wrt others. With little higher price. (15% more mileage at the cost of 7% more fuel price).
2. Supportive staff

Not good experience like rest of the shell outlets. Sometimes they don't sell normal fuel/petrol to clear the stock of power petrol.

I must say free air service they treat customer granted. Workers don't know how to behave with customers. They don't understand either Hindi or English. I must say never had a bad experience like this shell ever before. Staff needs training how to behave with customers.

To pay premium price for this kind of experience is definitely not encouraging.

No doubt Shell petrol is good but always got irritated due to staff behaviour.
Despite long queue for petrol most of time only 1 or 2 machinery operational and rest of staff keep on standing idle without bothering for queue.

Always asking go to that machinery for dispensing petrol.

They have good space but need to train staff.

Worst maintenance, no body is responsive here.worst experience i ever had in shell, even the manager person who is here, is so irresponsive about the customer.

In order to promote the shell power, they always lie even if the normal petrol stock is available.

They follow all the safety norms, have access to quick snacks thanks to a mini store open 24X7 and oil change facility. Good staff.

They ensure that they do not have stock of the thing that you need, be it normal fuel or engine oil that suits your vehicle. Pathetic.

Service is good.
But fuel is costlier then others.
Paytm or upi facilities are not in proper way.

Service is good, employees are well behaved apart from a few new ones, but the air compressor is never working, there is always some problem with it.

No normal petroleum, available and always tell only have power petroleum. Before service was good now going very pathetic and some targets given to petrol fulling boys. So they say no normal petroleum. And when we normal petroleum they I'll treat us.this my experience in 5 recent times filling. Before old boys were good. And trained.

Irresponsible staff. Today I went there for an oil change after calling them on the phone and making sure that they have the right engine oil and oil filter. Once I reached there they say that they don't have oil filter. Moreover, the billing person was quick in making a bill only for the oil and to make me pay for it. Just wasted my time and fuel in Bangalore traffic.

My experience with shell is very good. All the safety norms are followed on the petrol pump like even for petrol refill they will request rider to get down and than they start refilling

Than coming to the quality of the petrol (fuel) and air refilling station along with in residential area of Kadugodi beside state highway this is good in all aspects, even i got engine oil changed too many times for my bike.they also provide car washing and other services too.

Snacks like cold drinks, chips, biscuits, etc are also available during late night so in case of emergency one can visit late night etc too.

Also and in summers they give complimentary water bottles too which i saw only on this petrol pump ever.

Out of 10 visit, 4 visit I end up buying v power petrol even if I don't want it. I think they should work out a proper way to sort availability issue and manage it properly.

The employees, especially girls working over there just chill out chit chatting and laughing within themselves, while we poor customers wait patiently in our cars for them to do their jobs. Pathetic

These people will say 2litres free petrol if you buy an engine oil, but in real he cheats and doesn't fill 2litres. If u ask him to measure he will say you can take a refund for petrol. I experience it recently.

- often they run out of normal fuel and insist on v power (specially on Friday evening) it has happened with me more than 10 times. The question is why don’t you stock normal fuel which is more in demand? Also sometime they told few customer that normal is not available and sold to other customer who wanted a full tank. This is really bad.
- paytm is very often not accepted after lunch time and I was told sever is not working, when I ask for a try it worked, not sure why do they insist on non paytm payment
- overall it’s a good place but these things have caused too much inconvenience to me and others many times. The sad part is I don’t see any change on above points.

Bad Experience - MS Anitha & MR Guru who says to be store manager refused to do the top up of Shell oil for the CAR as haven't bought the Shell oil from them, as they say they would only do top up if i buy the oil from them. I believe they are running their personal fuel station.

You can't be a store manager if you don't have customer service skills - Shell needs to look into this

Sometimes just to sell power petrol they will let normal queue to grow.
Also few times they will force you buy power petrol even if normal.is available.