I've known VLCC for a few years now, and every time I've visited, I've had an unpleasant experience. Nonetheless, I assumed that things would have improved with time. Today's visit to Whitefield Branch was met with the same disappointment. I'm not going to address the problem because the person in question is well aware of it. Nonetheless, I'd want to emphasize that when the anxious beautician raised the matter with the person in charge, the person tried to prove her incorrect and simply wiped away. We certainly do not anticipate this kind of service from a well-known brand such as VLCC.