ASTER MIMS, KANNUR

Well care by plastic surgery and team
Dr. Nibu kuttappen
Codinator sajina
ÖP Nurses: Arya and Anjana
OT staff:
Jincy, Reny other nurses on duty on 19/10/2023
Thank you for Good care

The best multi speciality hospital available in Kannur which the people can trust before getting approached for treatment.

The hospital staff is well-trained, but there is room for improvement in the time it takes to generate reports and complete the discharge process. Addressing this issue is crucial to ensure that patients do not lose patience with the otherwise commendable services provided.

Responsible workers from parking to the biller
Attendees are efficient
Highly facilitated, but I Hope the Radiation therapy and other life saving therapies/equipments will be there soon. Waiting launch seating should enlarged

Had good experience for my OP consultation, looking forward good experience in my IP utilisation also Good service and support by staffs at each level, happy that I choose Aster MIMS

**Don't risk your life doing any surgery in this hospital
**The doctors in the hospital are not skilled or experienced to do surgery.
**The hospital is more focused on making money than on caring for its patients.
**I strongly recommend to choose a hospital with skilled and experienced doctors who are focused on caring for their patients.
** My friend's father died from this hospital who was in his 60s (age) after a minor surgery
** My mother died in this hospital after a minor hip bone surgery who was 69 years old. We are totally disappointed with the surgeon Dr. Imthias VK and orthopedic team Dr. Narayan Prasad.
** I saw a facebook post from Sreeni Alakode about another patient's tragedy in this hospital

The negligence and unpreparedness of the doctors led to the death of the reviewer's mother within 24 hours of surgery.
Doctors in this hospital are not capable to do any surgery. Please don't bring your loved ones to this hospital. Total negligence and unpreparedness lead to the serious blood clot in lungs (pulmonary embolism) and death within 24 hours after the surgery. Hip surgery is a common surgery and normally less risky, this incident fully reflect the carelessness. Please think twice before you do surgery in this hospital. You want the best doctor to treat your mother and love ones, not a regular doctor or not a hospital negligence or malpractice. On the other side, they are focusing on how to make money rather than care.

Utmost care has taken while going to hospital on emergency. Doctors are well experienced. Diagnose the problem immediately.

A hysterectomy (uterus removed) was performed from mims.after one day she got pus germs and blood coat, because hospital team do not pay much attention after utreous surgery

I came for medical fitness here. Through out my journey Dr. Ashish P Krishnan, Ms. Sheeba (health care assistant) and Mr. Vishnu were helped me a lot. The behaviour, way of treating customers are excellent. I appreciate all the Aster mims Kannur team for the efforts and care they are providing to the public.

Very poor coordination, they make you wait for more than 4 hours for a scan and more than 2 hours for consultation. Don't visit this hospital at all. Pathetic management they don't know how to manage patients and not all concerned about the safety. Just the building looks big nothing else. It's 4pm I'm still waiting for the scan. It's been 4 hours.
No proper seating arrangements worst hospital even been. They don't care about anything.

The breastfeeding department behavior needs improvement and most wanted your canteen to close at 10 p.m, why like this? Bystanders cannot eat food here because there are no good restaurants nearby. Please open this canteen at least until 12 pm. Bystanders here didn't get a room, so how could they stay here.

Pathetic experience.booked the appointment a week before and specific time was given, reached the hospital before the appointment time. And still waiting for more than 2 hours, doctor not in op.several patients including senior patients are waiting.

Visited Aster Mims yesterday, I am amazed with the service they provide this kind of service is new to kannur. Expecting the same in future.

They treat the patients very poorly and have rude behaviour towards patients. Doctors are highly unprofessional. When my mother was taken to critical care, they behaved very bad to my mother.

I had a shoulder injury for which I have consulted Dr Sreehari in MIMS Hospital Kannur as he is well known ortho and shoulder injury specialist in town. Unfortunately, I had very bad experience in clinical diagnosis. Dr Sreehari didn’t bother to examine me physically (I think he is Covid fearing man). 1 st visit he just asked me to raise my hand from distance and immediately advised for an MRI. I did the MRI and next day I visited him again. He just casually looked at the MRI for few seconds and diagnosed the problem as full torn muscle and advised physio for a week and asked to meet him again after a week which I did as per his instruction. In this visit he said, physio wouldn’t help here, so I need to go for a Arthroscopic surgery and assured me 100% recovery. I have decided to go for surgery but my family insisted for a second opinion. So I went to another ortho specialist Mr Sameer Ali in Calicut, Meitra hospital who did a full clinical checkup and found out to my dismay, my problem was not only muscle tear but stretched auxiliary nerve damage due to which my upper arm is immobile. He confirmed this with additional EMG study which shown stretched nerve. Then he said, at this stage if I go for a Arthroscopic surgery, that wouldn’t cure my shoulder but will have to wait for nerve recovery which is not 100% guaranteed. To make it short, he saved me from a complicated surgery which wouldn’t have brought any positive result had I listened to Dr Sreehari’s advise. So, my earnest request to every person who needs medical assistance for any reason, please go for a 2 nd opinion before taking any treatment

Aster Mims Hospital Kannur
The doctors in this hospital are very efficient and reliable. But there is very long waiting time in the hospital for the patients. Even if the appointment is booked patients are being waited for hours. Hospital expenses are also too high. Unnecessary testings and other treatments are also being done.

Minimum Average waiting time for a doc is 2 hours. Simple advice try another hospital. Dont waste time. Crowded places, OP, Parking, Pharmacy and even restrooms. Seems like Management only cares about money, felt like a government hospital. Never going back to here. They will give appointment starting from 10 am and 9 am, but doctors will only starts consultation from 11 or 12.30. Ruined Aster Brand Name. Systems works like sloth

Worst experience ever. Never seen such a nerrow minded Doctor. Amit Shreedharan. A asswipped person who doesn't care about patients who only works for money.

I personally did full body check up at reasonable rates and staff were supportive and consultation given by doctors was upto the mark. I hope the same shall be maintained in future

What I experienced in MIMS was a different treatment culture. I have no words to thank the doctors and sisters.

Went there for a relative treatment and had stay there for 3 days. My relative had to undergo surgery and was accomodated at room in 4th floor and there was a nurse called D? Y? N? Who was rude as hell to the patient and bystander.this particular nurse do not know how to behave with patient and she doesnt know if epidural infusion given to the patient is over or not, it is a pathetic condition. ASTER MIMS YOU CHARGE A LOT OF MONEY AS NURSING CHARGE FROM THE PATIENT, THEN Y CANT YOU PPL KEEP INCOMPETENT STAFF TO LOOK AFTER PATIENTS. Why are u ppl playing with patients lives? A

Please do remove staff named Shari Sajesh hailing from kannur who is responsible for death of 5 members in a family as per media reports. Medias sharing news about her. Her presence will decrease esteem of the institution and hence remove her if she is still working there after enquiry.

Mr Sreejith chest physician, he does not like if you ask about our disease condition. Never come to him again. My sister had very bad experience with this guy.
It is your responsibility to explain and the patient also have the rights to know their disease condition. If your aim is money only, no words to say.

One of the best hospitals in Kannur. It's part of the Aster DM Healthcare group of hospitals. Situated on Chala- Nadal Bypass on Kannur- Thalassery Road.

Almost all modern medicine facilities are available. Very good doctors for most of the departments. Only one issue i have seen is with the medicine delivery at the pharmacy. It will take more time to get the medicines from pharmacy than consulting doctors. Management can think about streamlining this process to give better experience to patients and their family or friends.

Worst experience to the aster MIMS hospital kannur. Because my husband is admitted to the HDU, while my husband admitted iam Not there in that time so I requested to HDU staff nurse to see once my husbend but they Not allowed to entire the HDU.highly attitude sisters. Iam Not satisfied this hospital service

Very disappointed, there is no use of call and book appointment, we need to wait more than 2 hour after booking time

I had been to MIMS Kannur today. My niece was advised to take USG of her abdomen. She drank water and and waited for her turn for hours. I think that the staff should be advised how to deal with the patients and when the patient to drink water to get ready for the scanning. If anybody drinks water and wait for the scanning for hours, it would give the patient more discomfort than her illness. I hope the hospital management should look into the matter at their earliest and find solution for it.

Very clean and neat hospital and experienced dedicated doctors like Dr. Srienivas and Dr. Vishunu Gopal.

I would like to share experience with aster MIMS kannur and it's not a good one. I had admitted my father with leptospirosis in MDICU on 27/10/2021 to 13/11/2021

My father did not recover due to sepsis but also had to go through a very painful stay at the hospital.

I am a healthcare staff and I clearly understood that he was completely ignored by the staff. His entire back including the back of his heal, head (large wound bleeds after than hours he passed away), elbow were affected by bed sores.

This complaint is to make sure that no patient goes through such inhumane treatment. There were no air mattress provided on firstweek which even a small hospital does these days.

It is so painful to see your loved ones bleed even after they passed away.

I request the CMO and others to look into the quality of care being provided. Making a person's condition worse after admission is not the aim of healthcare is what I believe.

This is definitely a controllable issue that's purely in the hands of the staff. Kindly do take my complain seriously and do take immediate action to save more patients from going through this unpleasant and painfull experience.

Poorly managed covid 19 vaccinations, there are no social distancing, rather a big crowd, high chances of getting covid

I am suffering from leg and scrotel pain since 4-5 years and consulted 2-3 doctors in Mumbai but no luck and not identified my problem. I have shared my problem to Rizwan doctor who are available in General medicine and he provided me one week course of medicine. Now i am feeling better. So a big thank you to Rizwan Doctor and also Aster management to appointed these kind of talented and experienced doctor in General Medicine department. And the Staff also very good and polite. Special thank you to Manu who are handled my health check up process. Overall five star rating for Aster MIMS

This hospital may has the best doctors and facilities but it won't add any value unless you have staffs who really care about customer satisfaction in service, recently done a MRI and we have been told that the report will be ready within 24 hours, but we actually got the report almost after 48 hours, this is too after continuously contacting the report dispatching section, what more frustrating is that the staffs who are attending our calls are keep on telling lies rather than giving us the actual status. Very pathetic service

One of the best hospital in kannur. Really satisfied with the service provided. They have a panel of good and experienced doctors in all the department.

Very bad behaviour from Amith Sreedharan, no thought of care, COVID guidelines are not being followed, no value of your money. One can choose any other available option will be safe

A decent place. Doctors are fine. The service is pretty slow in most departments. The wait time is too much even after taking an appointment.

While there are good doctors available, patient care is not at the expected levels. Car parking is pathetic for patients, but excellent for doctors.

Pharmacy is overcrowded always that it is better to buy medicine from outside.

Though there's an app for patients, reports are not uploaded in it. Instead you have to manually request them to send it by email.

Very bad. Instead of wasting ur money in a hospital like this, please go to any of the gov hospital which may give uu more care and responsibility.my sister was admitted for delivery according to the instruction given from this hospital (on correct date). But we were not given any rooms for 24 hrs. Which i felt very bad bcoz they let me and my mom to sit in chair like a statue. This hospital management is running behind the money. Bcoz they r taking maximum patients which is not possible for them to handle. Thats y there is a shortage of rooms. I never recommend this hospital to anyone

A well equipped hospital in Kannur with leading doctors in town.

This serves as a referral hospital in this locality.

Almost every speciality and super speciality doctors are available here, including an endocrinologist which is a rare skill set. Only exception I could find is a Retinal Surgeon.

Best thing about this hospital is the nursing care, angles are doing a great job here.

Other paramedical staffs are also good, my experience with dialysis unit is excellent.

Patients can reach out to Manager on Duty (MoD) for any of their needs, this team doing a wonderful job under pressure.

This hospital is always crowded, a long queue is seen in front of the pharmacy most of the days.

Getting a room is also tough here.

Canteen on the basement, Cinnamon Kitchen is also good. It's more of a multi cuisine restaurant than a hospital canteen.

Comparing to the other hospitals in town, it's expensive too.

Poor service. They never took phone. Whenever i call to hospital line is always busy. Even i book online, executive will tell you need to come here and book token. And hospital website is not user friendly.

Tried calling for enquiring maternity package they gave me another number to call from gynecology, they too did not receive the call.
The management will have to rethink If they are loosing sale, because the staff is not pro active

നല്ല സേവനവും നല്ല കരുതലും ശാന്തമായ അന്തരീക്ഷം. കൃത്യമായ കൺസൽട്ടിംഗ് കൃത്യമായ പരിചരണം. ക്ലീനിംഗ് സ്റ്റാാഫ് മുതൽ ഡോക്ടർമാർ വരെ അദിനന്ദനം.

Excellent infrastructure and facilities but lacks coordination. The tag line "We'll keep you well" doesn't match with the service. Hospital administration team should be stronger to get the coordination well aligned. Please value the time that you get to service a patient and set the expectations right. It's as simple as that.

Had very bad experience form mr James. I call and ask about cardiac package his behavior is very rood very very bad experience. I will complain against him

Sahad (MOD) was so very helpful. I was amazed by the young man's involvement in dealing with the crowd. Appreciate Sahad and good luck.

My mother was admitted for kidney stone surgery. Doctor was good. Worst service from nurses. When we requesting politely, nurses are shouting on us. One of the billing staff is behaving like a third class criminal.

I had bad experience, careless and very Bad response from management and staff regarding patient shift from labor room to personal Room.

I am writing this while waiting for scanning at Aster MIMS Kannur. From 11 AM i am waiting and now its 2: 40PM. Still there is no indication when they will call for scanning. When enquired at the reception they said the scanning guy went for lunch and didn't come back. With more than 30 people waiting, he is enjoying lunch for more than 2 hours.
Advice to Management: Request To respect the time of people.

They are giving appointments till 100 and making the scheduled patients dumb. Very very bad behaviour from the staffs especially staff nurses. Please give them a crown and a sceptre.they really need it

Big multi speciality hospital located in kannur. Experienced doctor's are here. Almost all kind specialist doctor's are available. There is a parking lot in front of the hospital. But it is not much enough. Also there is pay parking. The doctor's refer expensive medicine which is effective. So financially backward people can't admit here for the emergency cases. The hospital looks premium. Overall the doctors are well experienced.

Excellent attention in all departments which I was referred. Cardiology department is excellent.

Took vaccination from Mims.they have a separate block for vaccination.which is good.parking area is full most of the times.

One among the best hospital situated at Kannur having almost all the speciality and super specialty facilities available. Having experienced and well qualified doctors in all the departments. Emergency trauma care and emergency department available 24 x 7 to take care emergency cases. Hospital is situated at Chovva Nadal bypass at NH.

Hospital demands payment of Rs. 2290 for Sputnik V Vaccine, where in its MRP is 1145. Ridiculous management. Taking advantage of the situation and cutting public's pockets

Doctors and staffs are good.but I faced delay n mri reports wch done on Saturday evening after waiting long hours and till now also. I m trying to contact them whtr my report s ready or not.as I want to tk my dr appointment.we are going to aster as v r expecting a professional approach from them.but poor service I m facing.till now I m waiting for my report.

Yesterday i was admitted in this hospital not at all it's not a hospital. It's a business centre they are not careing about people's health they are all-wise careing about money. Money. Like that nowadays hospital is a business center for money. And they were not consideing my healthe they tested many. Test like cbc blood ct scan like that i am not able to walk and they are not caring that
. It's was like a business center.

Disappointed!

Booked in advance for op consultation, reception staff wrongly entered name, noticed it at later point while waiting for doctor.

Doctor prescribed blood tests, X ray and USG.

Really surprised with their arrangements for these.

First you need to visit counter and ask for token, they will issue token, then you have to wait for your turn, once token is announced, visit counter they will check and raise bill, again need to wait for your turn to collect sample.

Similarly at radiology dept also go n collect token, wait then will raise bill again you have to wait, took one hour + for billing and 2 hour more for test

Even at pharmacy this process continues, wait for token, they will bill, again wait for medicine and pay bill and saw customers shouting and they left without buying medicine.

If you got multiple Checkup, prepare in advance as it's hectic.

Doctors are really good and supportive, but overall it's not worth the brand name,

Due to error in name (their fault) patient was asked to go and correct bill and produce new bill as commanded by X ray dept staff even after pleading them to do the test and rest will done later which they denied.

Their staff made mistake, we corrected it, they could have asked billing team to rectify it or send some one else to get it done, instead of that insisted patient out to bring corrected bill and for that took 10 minute and another 10 minute at que.

Any one visiting hospital for op, please go through these points.

And finally no covid protocol or and test, its too crowded and no restrictions observed other than serving sanitizer at entrance

Disappointed with the service offered.

Do note that they hold best doctors in town and for that its worth.

My aged in-laws were recently admitted to ASTER MIMS, Kannur after testing positive for COVID-19. As we live abroad and the travel restrictions prevented us to be with them, they were left to take care of themselves.
But the manner in which ASTER supported was excellent. The whole process of admission, coordination with doctors, billing and discharge went so smoothly over the telephone.
The highlight of my experience at Aster has been seeing the sincerity and support of the entire staff who took care of my inlaws.
To see the nurses and doctors' pull themselves together to support each other as well as to provide care in these difficult times was gratifying to see.
The logistics team (Ragesh from the front desk, Bhanupriya for billing and Liji / Ancy for insurance) extended immense support, were friendly and understanding of our tough situation throughout.
Having aged parents admitted at the hospital and being unable to reach India was extremely distressing but doctors and ward nurses on-duty had a compassionate and pragmatic approach to my parents and me. They ensured that everything ran smoothly.
Thank you ASTERMIMS

One of the best hospital in kannur.nice infrastructure.well behaved staff and good hygienic environment.vehicle parking is little difficult in rush hour.

Before visiting this hospital it's better to take concern from other doctors as well. The main task of this hospital is to get the most out of people in terms of money. So just make sure you skip this hospital and get yourself cured.

Excellent hospitality and service.all departments available.good parking.very good canteen.hospital also allows bill payment in installments through bajaj finserve.appointment required to meet doctors

It is a very well established hospital, maintaining international standards. It is a great relief for the people from Kannur & Kasargod District, who are seeking better medical facilities within their reach. Request the hospital to strive to improve by rectifying the shortcomings as well as motivate the doctors and nursing staff to serve better by your actions.

Visited the hospital emergency last week with in Father in law who had a stroke few months and fully recovered. The patient was exhausted at the time of admission due to diarrhea. We were recommended to take an MRI due to stroke history and we took the MRI around 3 AM in the morning. We had submitted the previous medical records along with the old MRI reports.

We were told that a new stroke has developed in a different area on the brain and the manager on duty said the patient needs to be shifted to ICU on emergency for any chance of recovery. We were pushed to take the patient to MIMS Calicut as they dint have the vacant bed in ICU MIMS Kannur. As it was 4 AM in the morning, we decided to take the patient to Calicut without a second thought. They recommended that we use the ICU ambulance facility.

Upon arrival at the Calicut MIMS, the patient was put in ED until afternoon later shifted to ward even though the sole reason we rushed to Calicut which is 140 kms away from our home was for the ICU. TODAY, we were informed they don't see any traces of a new stroke and whatever they see is from the stroke that happened 3 months ago.

I am very unhappy with the service cos
1. Pressing the panic button without proper diagnosis and pushing us to take a decision.

Good hospital with well equiped infrastructure.
One major drawback is if you are getting admitted, it will take hours to get room, especially for pregnency delivery cases. Has to wait till late evening to get room alloted.

Facilities are really amazing here, but for Common people the expense will be bit high. And it's really a golden spot for an hospital very easy to reach.