Cherai Beach Resorts

No sense of hospitality and poor service. Rooms were shabby and in poor condition. Linen was dirty. Location was good.overall experience was average

Reception staff was very rude. Though they confirmed booking over phone we were later told that the room is not available.it was an irresponsible behaviour from their employee who introduced himself as Avatar, which we think is a fake name

There was no electricity when we reached the resort. They said it would come after one hour. We waited but had to go to a different resort. Wasted couple of hours.

It's nice place to stay in the lap of nature with a view of the beach in the front and view of the back waters at the back.

This place is local high-end Resort. It is beautiful, great service, build amazingly. But it is in the local quality, it is not the Hilton or the Sharaton, so don't come with this expectations. You will meet amazing people who do their best as what they know. Thank you for having us.

Nice resort. Good view. Problem is only fishing smell in entire cherai Beach and resort area due to back waters and sea support wall. Food need to improve. Great swimming pool. Enjoyed a lot.

Went with my friends. Location and service is appreciable. Could have maintain little more.

Slightly ageing resort, but still one of the best ones, though there are bigger names around.
Key highlight is the location and the cottages. Right across is the beach and access is crossing the road, which is not very busy. Service is also good.

Pathetic place and worst service,
Rooms are not clean,
Staff attitude is like if you want have it,
Highly paid rooms.
Didn't get Lunch too.

Extremely beautiful place to stay. Staff were helpful and polite. We enjoyed the food and the beach. Overall great place to relax and be at peace.

The resort has individual villas and not rooms. Each villa has a sitout, a small drawing room, a spacious and neat bathroom and a double bed with what seems to be spring mattress. Each room has tv and a small fridge and a kettle. However, the room that i stayed in had a few problems.

1. The ceiling fan in the bedroom was faulty and didn't spin fast. It was painfully slow even at highest speed setting on the regulator.
2. Kettle for boiling water or making tea was missing in our villa.
3. Room service took forever.
4. Extra pillows were not provided even after requesting them after check in. During booking, it was informed that there is one extra person in one room. But they only provided mattress and said they have a shortage of pillows. Cost cutting maybe.
5. The extra mattress that was provided was also left outside our villa and we had to take it inside and place it where we wanted. Housekeeping didn't bother with that.
6. Swimming pool water was highly chlorinated.
7. Some of the pool side showers didn't work.
8. The TV in our villa did not work and all the channels just had white noise.
9. The mattress on the bed is very uncomfortable. You just get buried in it and end up with a sore back next morning.
10. The fridge in the villa was off when we checked in and took almost 7 hours to cool stuff.
11. The grass in the walkways and around villas was very poorly maintained.
12. There were some artificial ponds in some areas and in front of the restaurant. The water there was stagnant and it emitted a very bad stench.
13. No wifi service in the rooms.

I'm sorry to say this but a resort of this price range needs to do better than what I witnessed. Really poor management and maintenance. I will definitely not recommend going here. Not to mention these rooms I'm talking about were premium rooms that were given to us as an upgrade. Some upgrade that was.

One good thing I must mention is the restaurant. The food was buffet system, prices were reasonable and the food was very tasty. Restaurant is definitely the only 5*.

Worst place to stay and worst service. There is no maintenance. Food is worst
All insects in the food. Quality is worst not worth for a penny. Don’t ever go to this no one can provide worst service like cherrai.

Visited in the month of April 2023, It is one of the best located resorts in cherai beach, Kochi, within walking distance to the cherai beach and back water beside the property.

Even though the resort location is good, the resort is the worst maintained. They have fisher hut rooms which are damaged and some modern Kerala tradition rooms are good.
The worst thing starts at reception, as no one will be available to welcome you.
We have taken a pool villa which is superbly located beside backwaters. The rooms and pool are good but is is torn and covered with bedsheet.
They have the one of the worst buffets you have ever eaten on a Kerala trip.
Breakfast - Idli, Upma, Bread and Butter, coconut chutney and sambar, milk, Tea and coffee
Dinner- Chapati, Rice, Two non veg and veg curries

Except location nothing there to try this resort.

If u r a club mahindra member then don't visit this place named cherai club mahindra resort
earlier it was indriya resort many reasons for the same
1 resort in bad condition
2 food per adult rs 2200 per person
3 swiming pool condition worst
4 happy hub condition and activities zero
5 boating stopped due to serious accident
6 bar not working from january 2023

We had a great time at Cherai beach resorts. It was very quite area with full of greeneries. Staff and the services are really good and food was excellent. Highly recommended. One suggestion is a kids park. Otherwise all are very good.

Very old smelly rooms, food too was worst for breakfast and dinner.
Wouldn't recommend unless and until it's well renovated

Nothing worth the hype. Located ideally

Poor maintenance, arrogant manager, average food, exorbitantly priced, unhygienic environment.

Cherai Beach is located in the northern side of Vypin Island, a suburb of the city Kochi in the state of Kerala, India. It is one of the most visited beaches in Kerala. It is about 30 km from Cochin International Airport.
It is located on the beach road. Cherai Beach Resort is a 3 star category hotel with full of nature. It's one side has back water and another side is beach.
One can enjoy the Back water beauty from the room balcony. Swimming pool facility is there. Also Ayurvedic spa. Room tariff is inclusive of breakfast.
Besides beach, one can enjoy backwater boating also. Cochin marine drive is nearer to this place.

Had our lunch, a group of 12 pax. Vow. Excellent service, Excellent food and lovely staff.

Just ok. A good resort maintained so badly. Much cheaper compared to other nearby resorts.

I expected a lot based on my past experience, but they make me unhappy. I discussed with them about the issues, they agreed after Covid things are not like before. But they are trying. Let me hope they will reach there soon.

Good location, staff are good. Food is average. Rooms need maintenance. Gereally a run down look. The compound wall blocks direct view of the lake. Beach is nothing to boast about.