Decathlon Kalamassery,Kochi

Great place to buy all accessories related to sports. Good atmosphere with good customer service.

Quality iteams all. And big huge area. Parking lot off. Children's playing very easy. Inside cycling childrens. Prize also normal.

Super duper Shopping experience. It was so quick, smooth and lot of collections. More over Sales staff Aiswarya was Super Sales Girls in this store. She assisted us till we finish the shopping.

Very huge collection of sports gears and accessories. Staff is courteous and responsive. Best place for sports enthusiasts.

Good Collection of Sports wear + Sports equipment +

Spaciously done racks
Space for activities
Changing rooms are ok

Has good offers

A perfect place to buy any sports wear and gears. They have almost all kind of sport wear and sport items.

They have ambient parking space, the staffs are really friendly, kids could even enjoy their cycle rides and enjoy the activities in the shop.

They accept all kinds of payment, gpay, cash and card payments. Even online shopping is available with the pickup of material at store.

The best sports shop I ever visited. Like a hypermarket, we will get all the sports material under one roof. Great space to explore with your kids too. Excellent.

Place for sports gear and fitness equipment. All in one roof. International brands available.reasonable price. Ample parking spaces.helpful staff.bicycle repair and parts also available sometimes special offers will be there

It's a pleasure to shop here. Friendly staff, huge parking area, reasonable price. Wish the billing experience was better with more counters open and avoiding sudden closing and opening of counters

Decathlon is best for all sports, games etc.large parking space.you can choose any product you wish.

All most all sport items are available from here. Price are in average range. Have parking area.

You can find everything realted to sports here. High quality customer services and customer handling are some key features of this palce

You can buy the essential equipment that is necessary to play the game. All types of sports materials are available. Other than that shorts, Jersey, shoes, bags, rain coats and other dresses are also available. They accepts card, cash and app payments. Play grounds and parking area are available for customers.

No response from staff even after conveying my need. It's happened for the first time at decathlon. So came out without purchasing the item for which I had been there.

I went there to collect my order which I placed through Decathlon application. Sufficient parking space available in front of the shop. Maintaining covid protocol. Systematically controlled entry to the shop for maintaining social distancing. They were collecting name of visitors. Automatic hand sanitizing machine is available at entrance. Security guards are there for checking the body temperature and giving instructions.

It was easy and simple procedure to collect the materials placed through online order. I got message from decathlon once my material is ready for collection. We have to give the order number only. Our material will be ready to collect. The whole procedure took hardly five minutes only.

I tried scan and pay option through mobile application. It was also easy and simply. We will get all the prices through scanning without asking to the representative. We can avoid the queue in cash counter.

Their return procedure was also easy. I had a problem (size only) with one of the material. I paced return request through mobile application itself. I was asked to specify the reason for returning the material. We have the option to pick from home or drop off also and I choose the option to drop off at store. After dropping the material I got message on the same day that my refund request was processed and amount will be credited to my account within few working days.

Purchasing at Decathlon is safe and easy in this pandemic situation.

Every sports items at reasonable price with good quality. I like the way how they are handling their material movements.

Every items there with best quality there is many sport items! I bought a skate board
Which is still going good after 1 year

Let me begin this with a question dodger!

How would you react to tidy streets,  spic and span toilets, well kept hospitals, organized traffic control in India?

How could you even imagine this happening in India? Right?

Well, I had the same surmise blink on me before visiting DECATHLON PVT LTD, Coimbatore, Tamil Nadu, India.

While leaving the store I was like, Yes it is possible to have things organized and methodical even in India. All it wants is a good leader and a coherent vision.

The store appears like this,

PRE-PLANNED AND WELL BUILT,

The store is built with acres scrutinized for spacious shopping, parking and playing.



EFFICIENT INTERNAL SETUP

The accommodation of goods inside the store would be very simple and elegant with suitable fixtures, tempting our hands to try it.

-Recently I have seen many kids asking their parents to take them to Decathlon for weekends rather to Malls.



WAY TO LET THE CUSTOMERS TRIAL THINGS BEFORE THEY BUY.

Customers are welcomed to try products available before buying. Also they have grounds to play games for free as well as rented.



EXPERT GUIDANCE FROM SPORTS ENTHUSIASTS

The sales representatives inside decathlon will undergo intense training in technical expertise and health concerns related to sports goods.

-Only individuals who practice a sport professionally will be inducted into Decathlon.



All that can be inferred from this is Decathlon has took the shopping experience of sports enthusiasts to the next level.

It really matters whether you are left unanswered with questions like,

How is it possible for a french company to achieve this entitlement as THE BEST SPORTS STORE EVER in India?

The same applies for AMAZON.

Why are there no such Indian companies being represented at the first place in India?

Well it depends partly on public to trust on an Indian firm and partly on the business owners who should aim at providing elite services and treat customers as their KING.

This happens when genuine political rule is established over the country.

Nice place for sports lovers. Beware of the price talkers. Offer price tags are misleading and while billing price won’t match with price talker.

Never mix normal and offer merchandise together. While comparing the other metro stores of Decathlon, need to improve merchandising a lot.

No one answers the phone.
Edit:
I visited the shop today and staff were very helpful in clearing my doubts and queries. Thanks to the store manager Mr. George who single handedly lifted and kept 60KG package in my backseat.

I like decathlon. But some problems if we buy a football we should buy it's airpin with extra cash it's not fair. If you are giving football you should give the airpin with the ball

Sales staff availability is very less. I need to walk around to find a staff. Only suggestion is to improve the customer service.

It was an amazing experience.all types of sports equipments are available. Very reasonable price and awesome quality products.

Pretty much everything available for the sports. At a very affordable price, the quality isn't compromised. Keep up the good work decathlon.

Quality sports products and related items at very reasonable prices. Large showroom and more than adequate parking space for vehicles.

I just want to share my experience with decathlon amd decathlon staff.his name is Sarin S.department is cricket. I am a frequent customer of decathlon and I am spending so much money for sports and sports items. I am really happy with decathlon products and its quality.two days before I went Kalamasery store to buy some items.and to report a complaint about my flx shoes.the problem was its paining my toes.the guy (Sarin) helped me to solve my issues and am really thankful to decathlon team.

This is my first visit to decathlon, never been to any other ones, me and my friend went to buy gym wear. The staff was very assistive. They have sections for all kinds of sports. A fine sports paradise.

It's a nice place to shopping everything related to sports, fitness, trekking, camping, fishing or anything. You can roam there and experience the product at your own wish, nobody will question you. But if you need any kind off assistance, there would be a person. It's a very spacious store inside and outside. I think they have the biggest parking space in Kochi for their own.

*Wide rage of Sports Products
*Excellent customer support
*Friendly and Helpful Staffs
*Spacious Parking area for vehicles
*Playing area
*Good Quality products
*Spacious Interior
*Easy Access from National Highway 966A and National Highway 544
*Well maintained premise

Provides wide range of products which are of really good quality. But the outstanding part is their customer service. I would say 'THE' best customer service I have got so far. I was using an artengo badminton shoes bought from Kalamassery Decathlon for almost a year now. Recently it got damaged. I contacted decathlon thinking they would fix my shoe. But to my surprise they replaced the shoe itself which I was using for 1 year. One of their staff Anenas was my contact person and I would give a 5 star for the service he provided to me. Thanks team decathlon.

Best place to buy sports goods, shoes, bicycls, water bottle, rain coats, track suits, large umbrellas, cooling glass, sports wears and lot of quality products. Wide parking area. Good dealings with clients.

The place deserves 5 star for its range of products and the sales staff for their fabulous attitude and helping nature but my issue is with the cashier counter. You know, where they make you select the quality of interaction with the cashier, there. My cashier Shon saw that I am with my 5yr old son and my elderly mother. I gave him all the details and before the end of transaction, he asked me to rate. I rated Satisfied. He asks me for feedback or complaints. I said none as of now. I wanted to add some feedback but my 5yr old was sleepy and I couldn't. So, Mr Shon the cashier gets angry with me asking me why I didn't rate very satisfied instead, dumps all my stuff worth 12000 into the cart and throws a cloth bag with it and leaves it on the counter for me to balance and carry along with managing my son and the huge cart filled with heavy sports equipments. He takes the next billing. I watched if he does the same with other customers. He put their things in their bags. I asked him if mothers with small children and their elderly parents get special treatment like this from decathlon staff, he says he didn't notice my cart filled with all that equipment because he is so busy, so he didn't load my purchased items in the cart. When I called on the manager number provided in the bill, the deputy manager asked me by my name if I am the same customer calling to complain.

Decathlon: 1) why do you have ill mannered, insensitive staff who misbehave with women,
especially mothers accompanied with small children and elderly parent?
2) when a woman calls to report feedback on your store manager number, why are you asking her name to confirm if she is the same person calling? Are you not threatening her identity by publicly saying her name out?
I am taking the time to complain because I came to decathlon expecting good customer service. I cannot be afraid of the cashier staff and feel threatened to tap very satisfied only or else he will abuse me in return or leave me stranded rather than changing his service attitude.
I am an actress and Writer and I would never have had the need to proclaim my identity by putting this up on a public platform. But this particular instance, at a place like Decathlon, is not acceptable.

Right place for shopping sports utensils. You will get almost everything if you are searching for an item related to sports. Rates are also reasonable. Staffs are very friendly and helpful to make your choice with many options to choose out. Ample outdoor covered ground for practising sports activities on rented basis. Wide parking area. Nice place to hangout with family and friends.

The best place for those who love sports and games.best offers.quality products.very large showroom of all kind of sports wears and accessories.we will get everything related to all sports and games.

Totally waste product, i bought this one. And its completely loss the colour after ma first wash. The brand name only in name

Huge store will definitely meet the requirements of different kind of amateur sports enthusiasts. Decathlon brings quality while offering great value for money. Placed in a convenient location with a huge parking lot, the place also offers trials before you buy the products. They also have an attached workshop for the bikes. Decathlon also offers outdoor sports in a dedicated fenced premise. They also coordinates events like trekking and cycling trips.

Really fantastic place and real good sports apparell collection to browse through.

You can play and shop at the same time. It's a real good place to hangout with family and friends.

Decathlon has always been the best place for quality sports products.even if you are not into any serious sporting you would still pick up some items, because of the good quality and that's Decathlon for you.shopping at Decathlon is so educative too, you'll get exposed to many variety of products and sports which you would have seen before. A wide range of choice along with sports apparels makes it a place for shopping all you need for sports. They also have a good range of bicycles you can choose from.