Service is good. Especially the supervisor and manager are very dedicated. If we make a complaint, they are ready to solve it without complaining by accepting their flaws—one of the best places for families. Once we order and preparation instructions are given, they will follow. I love it for how they serve my son's demand without fail which is far away from their usual spices.
The hotel is one of the best in Kilimanoor area. The ambiance is very good and is not usually crowded. The food is good with a reasonable waiting time. The quality of food is good. It also has a lodge with neat and clean rooms with not so high rent. Good place for family dining.
Good hotel for a nights stay however basic amenities like soap, oil, iron box was not available. Food at the restaurant was good.you can taste authentic Kerala dishes. The hotel is well known for its bar. Very crowded and I guess locals visit the bar often.
The bar was just okay it lacked ambience though it may be one of the best nearby. The rates were pretty decent and the staffs were also good. Though it wasn't the best.