Kalyan Jewellers

I have experience an excellent service provided by Mr Shinu Simon. Very calm and supportive staff. All the best for future endeavours.

Wonderful service from staff Reshmi Rajan. I really loved the light weight diamond collections. Exploit the schemes of diamond and gold.

The experience we felt at kalyani jewellers were very comfortable. The staffs were also very helpful especially a staff named shinu and other one (sorry for not asking the name)

Excellent Service, excellent selection for all ornaments, thank you Mr. Shinu for supporting us. Thodupuzha Branch

Vipin kumar was really helpful. They have good collections in earring and rings. But bracelet could be more and also billing takes a lot of time. This process should be made much much faster

Customer service is really amazing.specially Akhil Paul who showed many varieties of collection with patience.
Thankyou.

Good shopping experience, very frndly management and staff, one of the best gold shop in Thodupuzha. Customer service is excellent.

I was very happy to visit here. The showroom is beautiful and the staff were very friendly and helpful. Amazing collections of rings with affordable prices.

Good experience. Very friendly, polite and experienced staff. Helped a lot in selection and explained each product deeply.
Good collection of variety of ornaments.

It was a pleasant and happy experience shopping in Kalyan jewellers Thodupuzha.
Staff was really helpful.

Fabulous costomer support and collections.but I the making charges were insanely high.almost paid 35 percentage of product as making charges

Extremely bad customer service, instead of resolveing the manufacturing defect we got FREE ADVICE even without an appology

This is the message that we received from the staff who attended us,

"if we are purchasing with kalyan we should be ready to accept manufacturing defect.
Manufacturing defect of the product is also a FAILURE FROM THE CUSTOMER SIDE NOT FROM THE KALYAN JEWELLERS
I felt time is up for giving some classes to the staff regarding " how to behave properly the customers ".

I am extremely sorry to say about the pathetic customer service that we received from the thodupuzha branch.we visited the branch because of the manufacturing defect of the product that we received from Sharjah branch, when the staff came to know we are there for rectifying the defect, instead of helping us first comment of him was”it’s our mistake that we didn’t check the item properly when we purchased. Then they took the item for checking and as a result of checking they broke the product and by hiding this information they insisted to repurchase the product. When we didn’t get the correct match. They assured us for the repairing after a week we received a call that we have to exchange it from the Sharjah branch itself. At the end of the talk we received a FREE ADVICE from the same staff who welcomed us initially, “NOW U GUYS STUDIED A LESSON BEFORE PURCHASING THE ITEM”
What does it mean, if the item has a manufacturing defect the customer have to bear, is it?
Or otherwise its the full responsibility is on the customer to check each nd every corners of the product with a microscope?
I don’t know.
Is this the customer service that u are assuring to u r customers through the advertisements?
Unconditionally poor service experience …

I have one bad experiences from here, we deposit gold saving deposit one year before but they charged today's rate, but they didn't tell it before. Very bad experiences from kalyan jewellers i will never come back here.

Adithyan & Akhil Paul done by very good service
We are very Happy About The service

Awesome service, friendly customer service, knowledgeable staff, courteous behavior. Sarath and Binesh were very helpful during the purchase.

Great shopping experience at Kalyan jewellers Thodupuzha showroom. Awesome collections. Appreciate the customer service. Special thanks to Mr Jomet Babu for his fine service for finding exactly what we were looking for. Highly satisfied with the overall experience and customer service.

The employe shinu simon's service was really nice and friendly. It makes a costumer makes happy.

Very efficient staff, unique collection. The service was excellent special mention to Mr shinu Simon.

Very good service and excellent knowledge for items. Thank you kalyan and thank you Binesh.

Variety of collections. Good customer service and treatment. Mr. Linson and Mr. Sethu introduced us wide variety of ornaments. Helped us alot in selection process.

Amazing customer care, comfortable atmosphere, good collections. Keep going and thank you for the great service.

Service provided by Rohith excellent and shopped nicly, price worthy.very good team management have a good days to all

It's an okay showroom with kinda good collection. Customer service is also appreciable. But I've twice been part of their monthly scheme and I kind of felt cheated once the second policy was over. The scheme was for gold (5k per month) but eventually they said the scheme was a blend of gold and diamond whatever and we've been compelled to purchase an uncut diamond bracelet for that scheme. We would've been able to purchase around 2 pavans at that time with that money. After that we never visited the showroom.