Ordered an anniversary cake (Choconut) for our parents and I'm impressed! The cake was delivered within an hour, and the delivery agent was friendly. The staff's service was excellent too. Highly recommend for delicious cakes and top-notch service!
I used to order cakes from your North Paravur Branch (near KMK Jn), yesterday I faced very bad incident, The cake I ordered was delivered late by 2 hours and the cake taste was not upto the Navya's standard. I felt like the shop forgot my order and make a cake in hurry and delivered. Very bad experience. Also the customer handling was very poor.
The bakery items are good. I’m a regular customer but giving one star as I always experience issues with their billing. They add twice the qty for some items and give incorrect bill. I have noticed it multiple times and used to get it corrected a that time of buying itself and they will have some lame excuses. But I guess many would miss checking the bill also the items they pack n give.
So always please check your bill and you items packed n given.
Recently it happened again with other family members hence posting.
Buy what they call cheesecake at your own risk. According to my knowledge basic cheesecake has a bottom layer made of biscuits and butter, but never eggy sponge which their cheesecake is made of. And a rubbery gelatin blob where the cheese is suppose to be. I am never wasting my money there again.
Never order a cake from here. I have ordered several cheesecakes @almost 1000 each. On Sunday i wanted to mark a friend's special occasion and ordered another. We got a meaty gelatine sponge cake bottomed item that had been covered in icing so as to disguise it. The friend cried when she sliced it and could not eat the rubbery substance. This occasion will never be forgotten and Navya have done nothing apart from take my number. If you really hate someone get them something from thsi shop!
I have purchased some bakery from Navya, it tasted old, hence checked packing and expiry dates it was expired, which was not expected from NAVYA. PLS KEEP YOUR FAME HIGH! PLS MAKE FOLLOW UPS!
Food and snacks are tasty. A wide variety of snacks available. Snacks are always fresh. Coffee and tea are terrible. Cakes are not up to the mark. Also the staffs are not much friendly. They are rude to the customers