Pandhal Cake Shop

I ordered two cakes on 10th December afternoon and instructed the shop to deliver them on 11 December 2pm. When I called the shop on 11th by 2pm, they told delivery guy went out to cater some other order and after returning he will deliver my order. I waited till 2.40pm but no response from the shop and I called back. They told delivery guy is on the way and he left 10 mins back. I called the shop at 3 as the delivery didn't happen till then, again same response delivery will happen soon. Finally I got the cakes by 3.15-3.20pm.i ordered the cake for an event that was suppose to happen at 2.30pm.thanks to the shop's responsibility, I got my order delivered almost 1 hour late.
Now coming to the cake part, this was one of the worst cakes I had recently. There are other shops in kochi that deliver better cream cakes than this at much lower price.
I request Pandhal not to ruin your goodwill with things like these. You have a good brand value and you guys should act accordingly with your reputation.

Excellent cake and dessert shop. Has been their customer for 4 decades +, and they have been consistent in maintaining quality all through.

The visit this time was to purchase their famous rich Plum Cake or Christmas Cake. The Cake is absolutely wonderful, world class, with the right mix of quality ingredients made of fruits, nuts, sugar, spice etc. A truly world class Cake, and the packing is also wonderful, and will make a great Christmas or Newyear gift!

Terrible experience. Destroyed my daughters birthday cake. I gave them the photo and a clear description of the cake I want. They gave me a basic blueberry cake which was nothing like what I ordered. Never going back there.

One of the most famous in cake & pastery shop in kochi
Small shop, well maintained interior, nice atmosphere, wide variety of cakes, pastry and savouries,

Not too costly
Gud service
Enough parking space

Very bad experience.
I didnt get the full order and when the Zomato team contacted the restaurant, they didnt admit the mistake which is disappointing.

The cinnamon roll was just a normal roll with no particular cinnamon flavour.

The choc babka was burnt.
It is disappointing to see the quality of the restaurant go this low.
The baked goods used to be good a year back.

Small cake shop tucked in a not so noticeable place. Do try their Crunchy hazelnut bar and moist carrot cake. One of the best carrot cakes i have ever had. Prices are bit on the steeper side, but it is worth the taste.

Excellent customer service from Nihara! She helped very well as I ordered the cake from UK. She managed everything.
And the blueberry cheesecake was awesome.

Thanks a lot for the incredible service.

The staff of Sunday 14th August 2022 were not wearing gloves. Their fingers contaminate the boxes when these are assembled. No masking too.

Very polite service oriented staff. In fact we had called them to place an order for an upcoming event and their service goes beyond expectations. Even the follow up they did can be called Unique. Appreciate a lot. Good luck

A decent place to try cakes. We tried chocolate truffles cake and it was good. Pricing I feel little high compare to the quantity of single piece cake.

കേക്കുകൾ പരീക്ഷിക്കാൻ പറ്റിയ സ്ഥലം. ഞങ്ങൾ ചോക്കലേറ്റ് ട്രഫിൾസ് കേക്ക് പരീക്ഷിച്ചു, അത് നല്ലതായിരുന്നു. സിംഗിൾ പീസ് കേക്കിന്റെ അളവുമായി താരതമ്യപ്പെടുത്തുമ്പോൾ വില വളരെ കൂടുതലാണ്.

Small and beautiful cake shop. Sumptous cakes, pastries and puffs. Great packing. Friendly staff.

Started the xmas season with a cream cheese cake from here. Was really good. Also bought of other wearables from here like nuts, biscuits.all top notch quality and tastes tum. Easy parking. A bit on the expensive side, but still worth the spend.

During this Covid-19 time it is good wearing masks, gloves and social distancing. The pastries are good.
The person who give us also wears mask and gloves. There is only one person to serve.
He also collect cash or card from customers
So my opinion is to wash each time if he touches any cash or card, then only let him serve.
I think you will look into it.
Thank you.

Superb variety in choice. Cakes, pastries, breads, savouries all outstanding in quality and taste. Love their brownies, puffs and carrot cake. Reasonable prices and accessible outlets. Stocks run out fast so reach early.