Park Residency Kodungallur

Rooms and amenities are good. Need to improve the reception management.

Rooms are good but service is poorest. It is famous for bar, but still family can stay as no nuisance from bar or people. For my shocks, they didn't provided soap, hot water and even charged one room more than other because if there error and didn't changed it. Service is poor and people won't pick calls. When I qaa about to reach hotel I called all numbers but no one picked and on reception they gave lame excuses. They even don't use lights in nights so when i reached it was all dark and the dear security guard was also sitting in the dark not bothered to guide and when I asked we have a room booked he said its a bar, after insisting to ask reception, then he asked and finally let us in. They will say comp. Breakfast buffet but they will give only one option Dosa and curry and chutney. Anyways except room nothing is good.