Sidra Pristine Hotel & Portico Halls

The accommodations was good, with a tidy room and a average breakfast. Parking facilities were provided in the basement, albeit accessibility was hindered by the narrowness of the adjacent road. However, it is worth noting that the staff exhibited a lack of politeness throughout the stay.

Had a wonderful stay for a friends wedding at hotel- good food, clean rooms and good location to reach major spots in area. Would stay here again

Never ever recommend Sidra Pristine Hotel.

17 of us booked a 1 day stay at Sidra Pristine Hotel through make my trip.

The hotel gave us 5 rooms to accommodate 17 people. Remember we didn't ask them for the number of rooms required.   They were allotted 5 double occupancy rooms  to 17 people when we paid the amount in advance.

When we asked to provide facilities for the remaining children's, there was a very bad response from the hotel authorities. They were bargaining us to pay  Rs. 2000 more for 2 extra beds.

We repeated many times that we booked not 5 rooms but 17 pax. The room is allotted by the hotel. We had already paid the requested amount in advance.

We were affected by the misunderstanding between them and make my trip. They even deprived us of a good night's sleep.

They are not even considering make my trip customer as their customer. So never ever recommend them to anyone.

Mr Abhi, the manager here is the best! During our stay here he took care of us like family, with a pleasant attitude, empathy, and kindness. This hotel has some great staff under Mr. Abhi's leadership - all of them went above and beyond to make our stay pleasant and memorable.

Great place to rest after long journey closer to the railway station

Food from kitchen is recommended

I am extremely to say that this hotel is not at all keeping its standard. Despite being near to Ernakulam town railway station. This hotel doesnt have any facilities that a usual hotel has. Pool and fitness gym is ok but there is no comfortable parking area and the best thing is the restaurant is handled by two people and there are no people available for taking luggage or anything. I am just appalled that despite charging more this hotel is not giving a reasonable service. Be it breakfast its so stale and cold and there is no people to handle all these. I am not saying ill about the hotel or its rooms but the service and overall management including breakfast is bad and limited.

Had a stay with them, rooms are small and washroom was very small and not that cleaned.
Restaurant closes early and food is not good. For tea in mrng breakfast we had to wait 30 mins for it after breakfast started
Area near the hotel is not good at all
Staff is okish

Actually room was totally different from what is present in online booking but the service was good. The bathroom has smell coming from exhaust. The food was good though.

The hotel approach is very narrow and you may even tend to miss it. It is very close to the Ernakulam Town railway station. The rooms are well appointed and the service is good. Don't get carried away by the photos of the swimming pool. Its a 4 ft deep and around 10 mts long pool. The breakfast was good

Neat and clean rooms, good service. Had a great stay with family. We had opted for breakfast and food was good too. I recommend it to all.

It's very very good hotel, value for money, the service is great. Especially amala and shabir took care for all our needs and were very kind.

A quiet little hotel located right next to the Ernakulam South Railway Station, this place is nice and very cozy. The food served there is also delicious.

It is near the North railway station. The rooms are nice and cozy. There is no good view outside, just some buildings everywhere. Everything is very clean and tidy. The pool is good but it is small.

I've stayed here for a week with my other family and friends, the service is very good. The staff all are so friendly and helpful. Especially, the staff working at the cafe named, Shakin & Shabeel. They both so so friendly. We all are so happy with their service.

Front line staff has to be trained well
Poor customer care service (especially male staff at front desk - very negative show sour face to guest - no up selling and cross selling Skill) - if possible replace the staff