This was actually our second time coming here! Both times were memorable due to the experience and high quality customer service we received from Dheeraj!
Customer service My initial time coming here with my friend was because it was so hot outside. We did not know about this place before. We only ordered fresh lime drinks at the time. Dheeraj, the manager was so kind and professional! He allowed us to sit, cool off, and we enjoyed a brief conversation with him! Due to his excellent customer service we never forget about this place and said we would come back.
We had a special event and came back today. Once again Dheeraj was very welcoming, professional, and super friendly! He even allowed us to play our favorite songs! Once again we enjoyed a brief conversation with him, and he recommended some awesome dessert (Hot fudge brownie) and also their rich hot chocolate! Because of the occasion we went with his recommendation of the Fudge Brownie with vanilla Ice cream topping!
Food The food was absolutely delicious! I am very picky about American style burgers! It exceeded my expectations! Every bit was wonderful! We also had Macaroni and cheese, and cheese pizza with Chicken and Olives Bon appetite! We topped it off with a warm fudge brown and vanilla Ice cream!
Atmosphere This place is a vibe! It is cozy but still offers modern design, AC, and is comfortable! The music is relaxing!
Cleanliness The place is kept spotless!
We will be back again and we will refer friends here as well!
Well done all staff! And Dheeraj, you are the best! Thanks again bro!
Good food.but Limited seating capacity around 15 pax only. No washroom. Only wash. From menu to payment - Everything Paperless. Nutella brownie must try item. Very few vegetarian option
Very Disappointing. The old quality and taste is nowhere to be found. The burger didnt even have all the ingredients it claimed to have. The burgers were a bit too salty too.
Some of the biggest, drippiest, messiest burgers in Cochin but so good. Our first burger from The Grill Lab was the Jawbreaker. It was quite a mouthful but well worth the effort. For our second order (on a different day of course) we went with The Burgraphy and OMG it really outdid the Jawbreaker! A thick patty, drenched in meat sauce (bolognese sauce I think) fries and a fried egg. There could have been more stuff inside but I have no idea coz you have to wrestle with this thing to defeat it. Have to also mention the fries which are home cut and rustic. The only negative was that they were soggy by the time they were delivered.
Overall, a great place for huge burgers. Try it. You won't regret it.
If your looking for a place which even slightly feels like food joints in the west then this is the right place to come! Food might seem to be a bit on the expensive side but considering the quality of food you can let that thought slide! Impeccable quality of food with great ambience too. Definitely a must visit place in Kochi.
Great juicy burgers and other tasty treats. A really peaceful ambience with lots of tibetean style paintings and wall hangings and a guitar that's surprisingly always tuned right.
Parking is a problem if there are more than 2 cars.
My go to place for bugers, pizzas and some amazing stuffs. They have a carefully curated menu and most of all they know what they are actually doing. Small space but spectacular ambience with cool music. Top notch customer service.
Good food. I tried beef burger and diet chicken. Both where really good. It's a small space, can seat Max 20 people. But good ambience inside and good service too.
Amazing vibe. Good place and delicious food. The service is also fine. Had a good time here with my friend. It's not so spacious, but u can come with friends and family.
The Grill Lab is a wonderful place for tasting Italian cuisine. They serve pizzas, pastas, cocktails and so on. I tried their pasta and cheese fries. Both tasted great. The ambience inside is great. Really good for couples, college groups. Chefs are trained from Europe. They serve pork too. I don’t like pork. So i reduced one star for them. Pork is not a healthy meat.
Visited The Grill Lab, Palarivattom last week at 1pm.
Confirmed the availability of the items with Mr. Rohit.
Unlocked Zomato Gold. Told the same to Mr. Rohit. He said "Sorry Sir, we are not accepting Zomato Gold today. "
Straight away called the Zomato Gold customer care and connected with Mr. Rohit. He says "We have not declined Zomato Gold. Just that certain items are not available. "
Customer Care told me the order will be taken without any fuss. I place the order, Rohit says it is not available.
Such a horrible experience from them.
As a matter of fact, my friend had a similar experience using Zomato Gold at The Grill Lab where the manager said they cannot finish the burger so they would not take the order. However my friend insisted on the order and got it. While serving, the waiter said they will charge double if the food is wasted, which my friend welcomed.
It is such a shame that such famous joints have signed up for Zomato Gold and declining customers from using it.
The bread for the pizza we had today wasn’t fresh enough. It was frozen bread and cheese baked in the oven. Not very impressive as our previous experience.
This place is just awesome. The staff was very friendly, music was good and the food came without much delay. The food was superb. Burgers were kind of the best we ever had.special mention on the garlic bread ordered as starter.never had such good garlic bread before. The price was bit high but justifiable for the ambience they offered. Definitely a place which will be visited again.
The pizza is divine and size is large thin crust just the way it should be.burgers are filling so skip a meal so that your conscience does not bite you.
Considering the expectations it is safe to say that The Grill Lab was a disappointment. True to Keralas love for rubber, the pizza was served on a rubber sheet. Everything was dipped in what seems like a saline solution. All that said, the Mac Chicken fries were a delight. Just have that.
Even though the place has less seating capacity, the dishes they offer is top notch. One of the best restaurants you should definitely pay a visit. I'm quite sure you wouldn't regret it. Btw, that's meat platter ️
Probably Worst experience I've had from a cafe in kochi. The customer service was very poor, these guys oughts to learn these simple things from a small restaurant. And coming to the food. Food was so terrible that it killed my taste buds. Worst part was that I had to dig in harder to find a bit of cheese in my Blu cheese burger and chicken cheese sandwich. I bet a local coffee would have made me feel a lot better than the coffee I almost had from here. Inspite of adding 4 sachets of sugar, it was so bitter that I couldn't go past a sip!
Had their cheese burger (with beef). Just an okay burger. Sour taste was prominent. Size was a bit large and the price too. I think every items are large in quantity. So they are a bit over priced too.
The chicken was too deep fried. The shakes weren't that good for the money.but it's enough to fill one person's stomach.would recommend for trying the burgers.but personally. I didn't like it
Quaint and calm atmosphere. Good to visit with groups and hang out for a long time. Food and drinks are excellent. The thirst quencher with lime, mint and cucumber is especially refreshing on a hot day. Friendly, quick service
Nice place. Had Derelicts burger and fried chicken burger with extra fries and lime soda. Derelicts burger was huuugeeee and messyyy and AWESOME. If u are on a diet, dont order this.: -D The crispy burger was also good. Fries were nicely done.
Really good food and pretty chill ambience. My go-to place for big messy burgers in Cochin. After multiple visits and home deliveries I can say that the Jawbreaker is consistently a winner. Someday I hope to be able to gather enough people to be able to order their 2.5Kg Coronary Bypass burger.
Awesome food. I would definitely love to visit the place again and again. My suggestions 1. Non veg platter. 2. Pulled pork burger 3. Hot chocolate 4. Mac and cheese burger
If 3-4 people going together Pre-order there 4-5 earlier
If you want best burgers in kochi, it is a pleasant place with sweet music the rates are high but i am 100% postive that you will not feel bad after eating.do come visit and enjoy juicy and messy burgers