Venu's Digital Arcade, Westfort

Poor customer service nit even ready to check the products is there or not new staff is searching everywhere other 2 staffs were standing with any customer browsing through the internet other stuffs such a pathetic Service

It doesn't matter if you pick up the phone here, you'd better pick it up online, they don't even know how to behave with the customer, they try to pick up the phone saying that the display piece is not there. Worst experience ever experienced in my life. Owner better change employee! They don't know specs too.

I purchased a vguard mixer from this store based on their staff's recommendation 2 months back. They claimed that its a good quality product and that I would get good after-sales service as well. Also, this was a slightly expensive model compared to the regular ones but since the salesman recommended it, I purchased it without any doubt. This supposedly "quality" product died just after 2 months due to some motor issues and I am not sure if this is vguard's fault or if venu's provided me with a defective product. Nonetheless I requested a service by contacting the staff at Venu's. It took 2 days for the vguard technician to arrive for home service and after checking the mixer, he informed that it's motor had to be replaced and that it will take 1 week to for them to procure new motor. I informed the same to the staff at Venu's and asked them to follow up and try to speed up the same since it is a big inconvenience to manage without a mixer in the kitchen. They promised me that they will make vguard speed up the process and that they will follow up on the same. Unfortunately, there was no response from vguard or venu's even after 1 week. Each day I had to call venu's and tell them that there is no response from technician and the service is pending. Basically I myself had to make them follow up on the issue. Sometimes they would not even pick up the call and would not contact me back. As of today, it has been around 11 days since I raised the complaint and the mixer is still lying dead here.

I understand that there is also the brand's fault in providing such a poor product and service. But as a customer, we are making such purchase decisions by trusting the staff at stores like these. And hence it is their responsibility to help us and proactively follow up in case of any after-sales issues. However, this was not the case with Venu's and I am highly disappointed.

If you are a serious dealer for bosch please update the contact number. Bosch India website your contact is out of service

At Venus found more options in terms of Brands than Other Stores. Asha your Sales Agent was very helpful, Excellent customer service!

Excellent service from venus digital arcade at westfort, what i expected thats actually i got from there, and the person who i deal with the phone is superb and kind. I like to indroduce his name here Mr Nithin from venus thanku bro.always gratefull for your support and care.

I recently purchased a mobile from here, I really loved the showroom experience and staff interaction, A good purchase experience

Amazing experience, felt a good teamwork between staffs,
communication and interaction to customers is good ️

I want to buy a mobile phone. So i contact venus digital arcade. I am searching for vivo v27. The manager of the shop give this phone in a favourable price than online price & more amazing gift are also they provide. They provide good services and best quality products.customer friendly behavior.

I had my laptop serviced there and it was very well serviced and returned to me. Thanks Venu’s digital arcade

My experience at Venus digital arcade is excellent. Because I got iPhone 13 with zero down-payment and better hospitality,

We purchase three Haier Ac, one Ac not cooling & it’s flap not working. We complained more than one week, but no reply from shop & manufacturers side. I am still hoping they will understand our issues & it will resolve as soon as possible.

One week ago, i purchased Haier Air conditioner from venus digital arcade and assurance given by them about installation was in 4 days, that was the reason why i brought the AC from there.even after 4- 5 days had no response from them.once i called them today; after these many days, their response was quite disconcerting. They said, that day they were said about 7 days of installation time. I realised the fact that all consumers had the same problem about AC from venus, once i checked all other reviews.

. Poor customer service

Very bad service and experience. I have purchased Haier A/C 1.ton from Westfort branch on last week.on the time of delivery the sales person and manager committed to delivery and installation within 3 days. I received the A/C within 3 days but the installation not completed within the time. After 3 days i called Westfort branch and enquired but the installation but they respond irresponsibly about the matter. It continues last three days and still the installation is pending. I feel very bad experience from the customer care executive they cannot respond responsibly. I think why should they go for such irresponsible department. I purchased the same A/c because of the only one reason that the sales executive ensure the installation should be done within 4 days.

Very bad service wh en the customer need to return back or exchange the items that time only this people real character come out very bad behavior and same like they are same like wild

Its a fabulous experience i have got from this store. Most lovable thing is the friendly dealing of sales staff with each and every customers. Thanks venu’s team for giving a wonderful experience

The customer service is exemplary. We had a fine experience of purchase. The friendly demeanor of the staff made us feel a home away from home experience.

Good and satisfying customer service and excellent staff team. Thanks for the good purchasing experience

Bad experience.i had a very bad experience with the company.very bad and ugly customer service from the staffs as well as the manager side. Its not a fare place for a great deal.they are the cheaters of 3rd class. Not recommended. Don't expect over from there.

Very poor service
I have purchased voltas AC 1.5 ton from here on 16/03/2022. After installation ac worked for 2 hours and it automatically switch off and showing ERROR 1.

Even though the prices are higher, you'll still get most of the electronic items from here. And customer friendly staffs are also present.

Bought a phone yesterday. When asked about the phone they never mentioned about the poor camera quality. Totally disappointed. Do proper research before buying a phone otherwise u will be cheated

Excellent support is give form their part.espeacilly vijil bro in computer section and person who work in bajaj finance

More varieties in there. But staffs are uneducated. They didn't know about appliances. Price is more compared to other shops.

Hi Friends,

With utmost disappointment I am writing this. Thid shop is not good at getting headsets. They have only old stocks and gets damaged soon.
I brought a wireless bluetooth headset from syska brand and it lasted only for two months. It was costed around 1.3k. Then I went for replacement and they said they have to check from service centre. The problem was one ear was not working. I got to have continuous follow up with them and their staffs were least interested. Finally Igot one after 3 weeks of discussion. They had it in their stock and they were refused to replace.

After some days the replaced one got damaged and when I reported they admitted and they confessed that they have old stocks.

Please don't buy any headsets or other ancillary items from them.

Totally disappointed and never recommend this shop to anyone.

Please do treat this as grievance and genuine mail.