I visited Hotel Santushti in Lonavala today and was thoroughly disappointed by the service and dining experience. Although I understand that some waiting time is expected after placing an order, the basic courtesy of taking an order promptly was absent. I had to repeatedly call the staff, over five times, just to have my order taken, which is unacceptable in any establishment.
The food, when it finally arrived, was a further letdown. It was neither appetizing nor served hot, falling short of the basic standards one would expect. In stark contrast to the sluggish service, the bill was presented with surprising swiftness, adding insult to injury.
While the ambience of the hotel was passable, it did little to compensate for the dismal service. In fact, it was possibly the worst service I have experienced in Lonavala. My recommendation to potential visitors is stark but honest: consider other options. Opting for Hotel Santushti, especially for dining, might leave you more satisfied with the experience of starvation. This establishment clearly needs a dramatic overhaul in customer service and culinary standards.
BHAVISWAR TIWARI (the manager) HE has been supportive with our group of 70 people and providing us with the best food for our dinner. It was so great we ended up extending one more meal for lunch the next day. The whole team is splendid in providing good food.
Decent quality service, average food taste (subjective), but ambience is not that good (for people who have dined in restaurants in metro cities) compared to the price they charge for food.
Excellent vegetarian food# SANTUSHTI Lonavala. With fast service. We always have family parties @ santusti. Good staff Good food & Good service. Best wishes