Cream Stone Ice cream Concepts

Cream Stone provides a delightful ice cream experience with a diverse range of flavors and customizable options. The rich and creamy texture of their ice cream sets it apart, and the "cold stone" concept allows for personalized creations with a variety of toppings. The inviting ambiance enhances the overall enjoyment, though the prices are relatively high. Nevertheless, the quality justifies the cost, making Cream Stone a worthwhile choice for those seeking indulgent and high-quality ice cream with a creative twist.

So disgusting management. We waited for almost 45 minutes and they didn't serve the order

Long waiting. No preference to waiting customers, staff is least bothered to provide good service and doesn’t care. They are just mixing ice creams haphazardly and the provided ice cream doesn’t match the menu e.g. Choco hazel doesn’t have buttons and sticks. Same case with candy land and La Ferrara, just randomly mixing.

Nice place for ice cream. Loved all the varieties and the new one cassata was different and good. Loved the oreo shot chocolate wonder. The place is small with a bit of struggle for parking but its worth. Its always busy and gets busier after dawn.

Furniture was very bad.chairs and tables were sticky and rough. Risk of getting scratches.
Ice cream ok too

Delicious ice cream found in many flavours. I love to enjoy it's different tastes along with my family.

Never got the order on time the sop owners do exceed the staff and put the pressure on 4-5 executives. I have ordered one hour before but still didn’t got the order ready. The delivery executives wait for so long at the window for the order sometimes they even start abusing the shop employees. Worst branch of cream stone. Owners are not fit to run the franchise spoiling the company name

Cream Stone Concepts offers delectable ice cream that leaves your taste buds satisfied. The variety of flavors and creamy texture are simply delightful. However, the service could use some improvement as it was a bit slow during my visit. Additionally, the lack of parking space was a hassle, making it inconvenient for customers to find a spot nearby. Despite these minor drawbacks, the scrumptious ice cream makes it worth a visit. I hope they work on enhancing their service efficiency and address the parking issue to create an even better experience for customers.

Good ice cream but staff serving items without your order and charge you for same.
You have to pay for items u don't like or you haven't order and also staff do arguments and will never agree there mistake

Good service. GREAT TASTE AS ALWAYS. Manager here has a pleasant demeanour. Kids concepts are amazing. Chocoholiks. Brownie. Everything tastes wonderful. The real Ice-CREAM. Go for it at least once.you'd be seen there always. If you find this review helpful or interesting pls click on LIKE icon

It's very bad experience. No proper service available. A/C also not working. Don't waste your money and time

We all know cream stone offers best ice cream concepts. Ice creams are great but parking is a problem

Took my mom to this cream stone outlet raving about the I've cream quality and taste. However brands like cream stone have achieved success due to the consumers and their product. The service was extremely poor at this location it took the attendant 20 mins to take my order as he was managing both the take away and alacarte orders and raising k.o. T's. I am unaware if the cost of the ice cream includes or excludes the waffle cup or if there is an option that I am oblivious to, however as my mom was having their ice cream for the first time I wanted her to taste the waffle cup, this turned out to be the worst experience as I requested for the waffle cup to be packed along with my order the attendant was extremely rude and started showcasing an attitude that displayed poor customer service.he refused to give me a waffle (mind you "a" waffle cup) I paid a bill of Rs 467/-! Anyway this rude attendant was stubborn and started using statements like " (in Hindi) we don't serve waffle Cones ever for takeaway orders we will not serve now" when asked if the same ice cream was served at the location would'nt it be served in a waffle cup? He answered "this ice cream is never served in a cup! " At this point screaming at me now during this whole time the manager is two feet away and looks on as the attendant is screaming a customer! Finally I stated that I want a waffle cone even if it meant I had to pay for one which I did and the attendant grudgingly packed a waffle cone with my order.
Note to cream stone: the service industry has certain nuances that when handled well can help a brand, this one employee is ruining your customer service experience. Please be consious of the fact that it is people who walk in there and they need to experience the brand. The team could use some training on customer service. Thank you

The place was very good with aesthetical and ambience. Service was also good. Rest.you know about cream stone

My favourite waffles are no longer available here due to some machine problem. That's why only 2 ratings

The food is amazing but you have to wait a while before getting what you ordered. The service is very slow

Love this place, I frequently visit this place. They have come up with some points system which is a great move. It's a family cum best place for gathering of friends and also a good concept for love birds

Great place, good ambiance, ample parking space specially at night. Rich menu, courteous staff and above all, great tasting ice cream. Would definitely visit again and would recommend. The pricing is reasonable too.

Talking about taste it always good as I got in other outlets. But I got little bit disappointed with the management the way they are managing. They can not bring the POS machine on table might be they don't have wireless swipe machine. Now if you want to do the payment go n maintain the queue. Now in a rush period it will take time and finally you need to say the table code so they can identify your invoice. A small changes can help to improve the experience thanks a lot.

Nice ambience and good quality ice cream,
This shop is located near brundavan colony, galaxy theater bus stop, and opposite reliance digital. This place is between tolichowki and Shaikpet.

This is the best branch in Hyderabad, the staff so perfect and polite, everyone there is good, i go there two days a week. Thank you Cream Stone

Taste of every flavour is too yummy.every time i have visited almost tried all flavours Place is very hygienic you can take ur family, friendz, gf bf.excellent service i really loved it.

Wish I could've marked something below this as the order was delivered incomplete to us from cream stone shaikpet branch. Very disappointing to see such a blunder happening from such a brand. I regret ordering ice cream from shaikpet branch l. Jubilee hills and banjara hills is way for better than this. The lame excuse provided was "spelling was incorrect " where as it was an online order hahahahahaha at least have balls to accept the mistake. I am fine to let go of my money but loyalty is what I would have accepted. If you are not able to deliver something then pls close the outlet and stop fooling people.

Love the tapping sound in making of the best ice cream. A new star is born at creanstone fresh new strawberry flavor. Kool place to have a cool floating flavours of tasty blended ice-cream

One of best place to have ice cream, they have a wide range and types of icecreams you can have, they also offer sugar free icecreams for people suffering from diabetes. Its good to go out with your spouse or family, environment is family friendly, staff is kind and humble. The best flavour personally there is nutella brownie one.

Order 2 ice creams and took them home. The ice cream had literally stones in it. I had to pick 4 of them and gave up eating both the ice creams. Never visiting this place again. Posting the pictures of the stone. Best to avoid this place.

Great place & taste always one of the best in Ice-cream concept. Nice ambience and unlike others you get served too

I loved cream stone for it's rich creamy and thick texture with right amount of sweetness! BUT, this branch isn't justifying any of these features. I tried my favourite fruit exotica, which was thin and the fruits were sour. I would rather give stars in negative for making my experience pathetic!