ITC Kakatiya, A Luxury Collection Hotel, Hyderabad

Good place to be at! Worth staying.bills looks expensive but they all are worth it! Looking forward to stay one more time next time

Everything is Clean and Hygienic. Food was really fantastic. Ambience was Awesome. Staff was well trained. I Like this Place and Enjoyed alot. Thank You Everyone Especially (Mr. Durga Prasad) for your recieving and service.

It was a great and extremely good service.
The room was very clean and decorative. The interior and exterior of hotel was excellent.

As a platinum member, the service provided by this Marriott property is LOWER than others.

The experience got off to a rough start during check-in only. The staff seemed unaware of our inquiries and despite promising to get back to us by Arunima at the reception, we never received a call back by her for our queries. After entering the room, a pervasive damp odor was coming from the bed, sofa, and other furnishings. On top of this, the room's AC was malfunctioning and we had to call them no less than 2-3 times before someone finally showed up to fix it and that was at 1 am!

The following morning, we made several calls to confirm whether breakfast was included, but our calls went unanswered.breakfast time had already passed but yet we didn’t get any response. This experience was far from satisfactory, with service and staff knowledge falling well below our expectations, especially considering it was an ITC hotel.

Got a good offer for stay. It’s ITC and opulent luxury is evident. Food is good. Ambience is typical Nizami. Room service is good. They will arrange whatever travel arrangements you tell. Pretty impressed with that. Strict rules in gym. Spa limited facilities. Would love to go back once their construction work is done

Best environment and best place about this hotel is the location which is so convenient to commute in any directions within the city. The rooms are comfortable. Even Quality of Food is really good.
Best Service and good staff

Rooms are too good.well maintained hygiene.price is decent enough with meals included.food is tasty, customisable food services, special attention to meet the needs of customers without any inconvenience.buffet and meals at afternoons are very good
With tasty dishes.kids also enjoy the food.worth for money.

Went for lunch. Service was terrible. The restaurant was empty except for our table. After repeatedly telling the stewards and waiters about our food allergy there was no proper response from them. Don't care less was their attitude.

Food too good.
In my wildest dreams, I could have never imagined that the food would be so incredible.

Ambience was good, I had short stay here rooms a completely sanitized and the food is excellent happy with over all service in the hotel is best

Good manegement, best hotel, survice was good and comfortable, Food is excellent, Happy with over all service in the hotel is best

Comfortable stay. Breakfast and dinner spread was quite good. Hostess Pooja during meals was awesome.

A very pleasant place to relax or have a peacfull meeting. The staff are very good and aware. The food option were nice and flavourfull.

It was very nice I really enjoyed all the rooms and the food there provided and there service overall I like it and we can't forget it and we come again

It was superb it was very clean and there service was excellent and the rooms were very neat I like the neat ness of the room and the food also nice and I really enjoyed

Rooms are nicely done and very comfortable to stay in. The sleep quality was excellent. I did not try the Food From Restaurant but ordered food through In Room dining was to good and server was to politely.
I would love to visit soon.

Staying in ITC KAKATIYA HOTEL from past 3months. AS A AMBASSADOR MEMBER. IN MARCO POLO BAR. I VISITED SEVERAL TIMES. HERE MR. KIRAN I CAME TO KNOW HE WILL give DRINKS IN COMBINATION OF HERBS WITH ALCOHAL. I REALLY SURPRISED. WITH MY CURIOSITY I ASKED ABT HIS COMBINATION OF HERBS. HE SAID HIS FORE FATHERS ARE DONE ANCIENT AYURVEDIC. HE KNOWS LOT ABT HERBS. "HE WILL PREPARE VERY UNIQUE DRINKS COMBINATION OF HERBS WITH ALCOHAL". REALLY MARVELOUS ME & MY FRIENDS ARE ENJOYING. "KIRAN SPECIAL DRINKS"

AND MR. SUBBU VERY CALM GUY. BUT HIS SERVICES TO GUEST IS FABULOUS

Last night the food was great as always no doubt and the service is fabulous I must say about the ambience it was so great

The sheets in the room were soiled but we're changed promptly. The card detector in the elevator takes a huge lot of time to recognise the room cards and it was a huge irritation. Apart from that, the stay and the food (especially the breakfast) were great.

Forget the ambience, food is awesome. Dakhini murg was good but mind blowing & finger licking was malabar fish curry. Their dry cake & pantua is also awesome. 9+/10 for taste.

The food was hot and nice i just loved the dal makhana in kebab & Kurries and the service was good thank you so much for the love.

I'd travelled to Hyd from Bangalore to surprise my parents (They have not seen my kids for past 2 years thanks to COVID). We had booked ITC Kakatiya and since this is part of Marriot we though our stay would be pleasant, unfortunately it was not. The entire property does need a revamp and i do understand with COVID but when i compare with its counterparts ITC Kakatiya was lagging. The food spread was minimal but taste was good. The support staff was the big let down. The rooms were clean a bit run dow, the hygiene was up-to the mark. Overall was a decent trip.

Want to pamper yourself and your family try their restaurants awesome service amazing taste and luxury of being cared by the forever smiling staff

It's an amazing hotel. The facilities are on point, at par with the ITCs in Mumbai and Delhi. The staff is covid educated, and have taken all the necessary precautions. The food is really good. The quality of the rooms are great too! Highly recommended

It's a fantastic to enjoy with your family along with wonderful facilities and delicious food. To avoid tensions and worries from your mindset.

For this luxury star hotel, my rating is no star for it's buffet and one for it's staff.isse acha khana dhaba mein milega aur woh bhi reasonable price.

What’s good
- Reasonable pricing
- Good staff
- Room services was commendable

What’s not good
- Very limited dining options and tastes just okay
- Limited Beer options
- The prices for food are not justified with the quality of it offered
- The walls are porous, I could clear hear a lot of stuff from neighboring room and on top they were on a scuffle screaming at each other
- Rooms are okay, not to the level of a 5 star hotel

The hotel is nice enough however it does need some money spent to refresh and improve. The rooms are a little tired and the bathrooms have seen better days. Paint peeling off, water leaking from the toilet bowl and generally not kept to a high standard. The rooms are large but again they could do with some cosmetic touch up.
Cleanliness of the rooms is not the best. Stayed as part of a group and two rooms had to be changed as bed bugs were found in the sheets. Usually ITC hotels are great and luxurious.this not so much!

I have stayed at dozen of hotels in. This was on the top of the list of best experiences ever. Staff was very hospitable and there for every need of mine. Thank you so much.

A place to be when you are in Hyderabad, located at a very Accessible location in the heart of the city and all imp places are nearby. Staff and hospitality at best, amazing food served with great smile.

Amazing experience.

The hotel staff was so courteous and helpfu in every way possible. The rooms are spacious, the bathrooms were neat and clean
Coming to the food quality, it was superb and delicious.

This was best hotel I visited. Good food, good hospitality.friendly staff
the whole experience of staying at ITC KAKATIYA was mind blowing

Very hospitable staff, the team at the front desk specially was very helpful in finishing all formality quick and swiftly. Had a very pleasant stay. Definitely coming back here!

One of the best places in Hyderabad to stay as well dine.the food is excellent and hospitality I would say I have no words. They make you feel so comfortable so that you can spend quality time with your family

Greeted with some of the best customer service. Hassle free room upgradation and the staff provided some incredible food recommendations.

Mind blowing service. Staff was very professional. Loved the visit. Hope to come back soon once the COVID situation betters itself out. Thank you for keeping us safe during these troubling times

We were on a holiday trip.it was an excellent experience. Staff were really good and patient. Covid precautions are being maintained very well and The food is really delicious and Loved the ambience

The hotel the is doing well. Sridhar airport representative service was very excellent. The hotel stay was also very comfortable.

Our stay in hotel was very nice. Staff is very helpful and friendly. Food is delicious and good for breakfast, lunch and dinner. Cooked fresh.we really enjoyed.

Even though it's an old property, this place has kept up with the recent times and will always be a personal favourite. Love the warm staff and personalized service they offer each time around.

This was best hotel I visited during my visit to Hyderabad Good food, good hospitality, good ambiance, I will strongly recommend it.

Food is nice and the staff is superb, ambience is nice.everything is superb.

This was my first visiting really enjoyed with the food and service, everything was fantastic.

We really enjoyed the stay. I was amazed at the way the staff treats the guests even during these testing times. The food was great.

I was visited the hotel at once, and I've fell hotel facilities are behaving like friends the staff was very excellent and plenty, and than goes to food food was very tasty and quality, goes to rooms it was very neat and clean and all over the service's of hotel ️ was and that day was a memorable day I felt like my own home felt alot joy and happiness

Excellent property, right in the centre of the city. Great accessibility to the entire city. The rooms were clean and staff was very courteous

First talk abt the hotel he has great interiors. There are many varieties in the food. It's food quality is the best. The hotel staff is very interactive and helpful.

Had a smooth experience without any issues during the recent visit. Valet parking service was good and staff hospitality was friendly and good. Food was tasty and worth it. Small inconvenience is that getting to flyover that leads to Banjara hills is a bit difficult as you need to cross 2 lanes immediately after exiting the hotel

Great hotel, all ITCs are. Wonderful check-in reception and superb rooms. They have really thought of everything! Had a few hiccups with the service, the restaurant (hair in food!), and the salon. However, those were minor in comparison to the attentive front of house staff. Overall, it's a lovely stay.

Superb place to go. Had dinner at kababs and curries. Loved the taste of both veg n non-veg. I suggest to go this restaurant at itc kakatiya

Few people are faboulos. Ms. Archana goes to every possible extent to make the stay pleasant one. Mr Anthony at Dakshin restaurant is a wonderful person. Chef shanakara is master of Andhra dishes

ITC Kakatiya is the best hotel visited till date the ambience, food everything is well settled.  
The staff was very kind and the rooms provided were comfortable for stay.
Front desk receptionist Neha was very kind enough and ensured we did not have any issues regards to the stay, ty ITC for providing good service and have excellent staff like shameem thank you! Have a great day ahead!

After 12 they're is only buffet not even ala karter
Even we can't get the coffee in the all restaurants.
This is how they r maintaining a 5 star hotel.

Awesome ambiance and great service. Was simply bowled over by the way they responded when we had to meet for a serious four hour long discussion on a cold December night. Amazing cozy place and surprisingly affordable for superb food. Must visit their coffee shop.

I had a great time here. Love the ambience at the lounge, amazing bartender. The elevator was pretty fast - it took about 4 seconds to get to the 14th floor from Ground. The rooms had great decor and the view from the room is breathless especially at night and from a higher floor. The rates are fair considering the quality and standards they offer

An well maintained place with the luxurious touch.
Has soft spoken service ppl with a warmth.
Enjoyed my anniversary stay.
And attended well arranged party too.

The restaurant is just great. Went there as a friend visiting India was staying at the hotel. The ambience and the food was fantastic. The biryani we had was amazing. (I don't remember which one) and do we're the starters. Good service as well.

The Non Veg Thali which costs around 2000 rupees is fantastic. Taste is nice. If price is not a matter, then one can try this awesome thali

We had dinner on 2uth of last month in kabaabs n curries wide our cash bill no. 8019.we tried giving debit card of idbi bank.waiter prashant told me card is not working after putting correct pin no's. I forgot to carry my phone.so did not understand how it can reject.without seeing n checking his swipe machine.he asked for cash again.till today I m after them.that my card worked well.n amount is debited from my a.c. They r not responding n not replying to loyal customer.n not returned my amount till date.such nuisance we never thought will happen with us.very irresponsible staff.n niyat hi thik nai

They are best at their services. They have pleasant environment. And good design and structures of their interiors.it make me feel so good.

It's located opposite to the CM Camp office in begumpet. The place is very secure and has proper system and process. The service was fast and clear.

Hot of the city location, nice restaurants, super banquet halls and the most is yummy food. Best food in Hyderabad. One must taste it.

Aah! Now that's a property of gold standard. Matches the brand value of ITC hotels. Keep up the good work.
PS: Never visit ITC sonar. They are the worst.

Although this is a standard hotel, it is the people who make it so good. As I have been here many times before, it was great from check in as they recognised me and as I was collecting my bags, the receptionist handed my room key. Just an example.

This HOTEL though a little hotel is awesome. The staff and service along with overall ambience is awesome. It might not compare with the modern facility hotels, but still I loved it.

The staff is always wanting to please the guests and that made it a very memorable stay.

Will definitely come back on my next trip to Hyderabad.

One of my favorite hotels in the city. Great Ambiance, great food & great service. Always a pleasure to be here. We love to celebrate our special occasions here.

Brilliant ITC property, luxurious. Fully safe, you cannot go to second floor, without the use of lift. An outsider will not be able to find any staircase. And if he doesn't have a room key, he cannot go up the floors also. Delicious food.