No proper maintainance or repair for the last 3 years, steam doesn't work, provide you with broken slippers, no towels, shower room doesn't have proper place to keep you clothes or toiletries, No changing rooms, you have to change near the locker. Some staff members a friendly but some staff members are very rude and dont know how to behave or talk to customers, i went with my friend and the staff that served my friend was very rude, she told him your very tall and I can't massage you, next time don't opt for me for your massage, look for some other staff member to service you, as if we had any choice, it's the spa's manager that allocates customers to them. After our service i was in the waiting area and my friend wanted to use to washroom and one of the staff member came looking for us, asked me where my friend was, i told her he went to use the washroom, she went looking for him and then showed us the both the way out, asking us to leave. Her behaviour was very disrespectful and rude. Massage service is not at all upto the mark. And it's no more O2 spa. O2 has shut down everywhere and some other spa has taken its venue at Novotel airport Hyderabad. Very disappointing experience.
I would highly recommend the O2 Novatel Spa near the airport.in Hyderabad. The staff are very professional and extremly friendly. Shiva J.works on the front desk and has been really helpful with getting me signed up with the right services as well as arranging appointments. I will certainly be back. In all, a great experience! Sue Long