They prove to go extra mile when there was an issue. The customer support is just fabulous. I don't have words to describe how fast they can resolve any small issue on our door steps as per request.
Nice products, nice show room, reasonable price for the chimney and gas stove I bought, they also send the installation guy, delivery was fast and on same day.
Had a very sad experience with Glen service provider in Lko Although had full faith with them right from 2002 But this time i purchased a Gas burner in Feb2020. Problem consisting right from d beginning but this time d concerned technical person submitted his report jst19 days before n assured me that next day it will b changed. After making so many complaints with Alambagh store (complaint no. 2404) I was compelled to go with my complaint with d owner, who is sitting at Gomtinagar. Surprisingly, they closed my previous complaint n raised a new job card n sent d same person who already submitted his reporeport for change of burner.
I presume only manupulations r going on with this company to befool their customers. PL DON'T RELY WITH THIS BRAND SPECIALLY AT LUCKNOW CENTRE If any unforseen incident takes place at my residence due to this, I will definitely move to court
Had a very unprofessional experience with the Alambagh service center. I had requested for the overhauling of the chimney under a promise that it will be returned back within 2-3 days. But that doesn't happen, I am well aware that service may take 1-2 days extra due to covid-19. But it take more than a week. On showing the displeasure to the service center manager about the time it was taking, the manager talked in very unprofessional (rude) manner. He even said this to me, "I will not return your chimney, go do whatever you can do". At that moment I decided to raise a proper police complaint for this behaviour and service. But I dropped the idea after my father suggested to ignore that manager. The chimney got delivered after few days, but its no longer working properly.
I strongly suggest the consume to rethink before sending the chimney to this particular center (Alambagh, lucknow)
My glen made kitchen chimney is under warranty. I contacted glen service centre in indira nagar, they sent service person, he has not done anything, he simply wants the bill to put sign on the bill.kindly send proper person to service the chimney.
Since site was not visited before delivery the chimney could not be fitted due to the required fitment arrangement. Old chimney has been removed and handed over to Ajay Shrma. Fitting will be done after the wood work is placed.
The chimney is too good glen offers nice services the technician came to fit it is a good man nice nature and well knowledgeable person technician- Deepak Singh
Mr Deepak Singh visited our place, he carefully examined our problem and explained what the issue was and solved the problem. He was friendly and very polite. Very good service
The service was excellent and the technician not onle explained me the product but also helped in installation. My product was not kept at the proper place he helped to adjust it in working place and condition. Technician name Deepak singh
Status: - Technician behaviour: - excellent. He has cleaned the chimney & made it all clean & perfect. Very much satisfied with the services provided by your technician Mr Deepak Singh.
Service is ok, it can be better because the chimney which was delivered was not working properly, and Depak Singh technician did his work in a proper manner and capable enough.