Travelodesk

Outstanding! Prompt and accurate communication with help desk and my driver. Driver was on time (early in fact), professional and safe!

Warning - Appalling Experience with Travelodesk India - Avoid using their services

I must share our recent horrendous experience with Travelodesk India to warn future clients. We booked their service based on Booking's recommendation, but it turned out to be a colossal mistake.

Rating: 1/5

Despite shelling out a staggering 17,800 rupees, for what we expected to be a luxurious SUV experience, the reality was far from it – it was nothing short of a nightmare.

The driver's unprofessionalism began with over an hour of tardiness and blame-shifting, setting the tone for a disastrous journey. When we finally met him (after one with the company Travelodesk India on the phone - they clearly did not find any solution) : he arrived without any courtesy or apology.

His accusatory tone regarding a supposed 5 am pickup time and his disregard for our explanation was both unprofessional and unpleasant. He did not have the localisation of our hotel and did not speak English: it was clearly a lack of communication between the company and the driver, as we shared all needed information 24h before.

Throughout the journey, the driver's behavior was unacceptable. From dangerous driving habits to ignoring our concerns about safety, his conduct was far from what one would expect. He was spleeting over the window, he put one of his legs crossed on the chair while driving and argued when we told him it was dangerous, he also stopped without asking us if we were okay. He was VERY rude and never cared about our comfort. He was always on the phone.

The vehicle, supposedly an SUV, turned out to be a total travesty – not even close to what one would consider acceptable, leaving us in constant discomfort throughout the 7.5-hour ordeal.

For the exorbitant price paid, one would expect a level of luxury that was sorely lacking. The price of the service was exorbitant compared to the local taxi market, making this experience even more regrettable.

Attempting to address these issues with Travelodesk India proved futile. They not only failed to take responsibility for the subpar service but also neglected our requests. They irresponsibly put the responsibility on us and suggested we should have complained during the trip, disregarding the fact that we had no means of communication.

Despite our explicit requests for compensation and a refund, they offered mere "potential discounts" for future trips with them, ignoring our concerns entirely.
To add to the frustration, they did not respond to our last message inquiring about their final decision. This lack of communication is utterly disrespectful and emphasizes their disregard for customer satisfaction.

My only option now is to share this horrific experience, and I am grateful that I was traveling with my dad. I shudder to think how traumatizing this could have been if I was alone. We felt anxious and uncomfortable during the entire 7.5-hour journey. Our experience with a previous Booking-recommended driver was excellent, making this ordeal even more disappointing.

A perfect service from the booking till the trop of i felt well cared and safe all the time! I really can recommend it!
Friendly driver, perfect on time and very good communication before and after the trip

Service that you can trust
I just want to say thank you for the service
And recognize the driver Virender for all support and attention during the time. I took the taxi from New Delhi tô Taj (Same day trip)

For the past two months I have been traveling in India for the first time. I have used TravelODesk for a number of airport transfers and outstation city-to-city transfers. It's true that one can find cheaper arrangements, and I have on a number of occasions worked with hosts to make other arrangements. However, traveling alone, I can highly recommend TravelODesk for the number one reason that they are incredibly responsive. I was never left high and dry like some other people have said in their reviews of cheaper transportation providers. Whether via email or (on the day of) WhatsApp, the ease of scheduling, paying, and monitoring the trip has been fantastic. I highly recommend them for the exceptional level of service. As they say, you get what you pay for!

Well, I have booked their service through Emirates. The service was good however the car should have been better with the cost I have paid to Emirates for a standard car. Emirates may have their share at this service but me coming from US was expecting a little more. I can definitely recommend to my friends.

This is a good, reliable and flexible service. Drivers are safe and conscientious. A few times I have had to change pickup times at the last minute and they have always been able to accommodate me. Very good value for money.

The team at Travelodesk did a fantastic job of shuttling us around Port Blair. I especially appreciate that I was kept informed of developments at all times - in fact, Tisha Tyagi of the Travelodesk Customer Support team was the only source of information when our ferry was cancelled due to a cyclone. We would have been stranded without her help!

Very pleasant service and friendly staff; I had my taxi info even before I boarded my flight to India. The driver also made it a point to contact me concurrently. Upon arrival, I was able to reach out to the driver and meet him at a convenient location to board. He dropped me at my destination bang on time.

Brilliant Service. On time and highly skilled driver. Good admin communication. Highly recommended service provider. Many thanks

We travelled from Bagdogra airport to Darjeeling. It was great to have regular updates from the company via text message of taxi details so we knew who was waiting for us. Our Driver Giridhar was waiting for us.at the airport. He welcomed us like a family member. Car was clean and well maintained.
Giridhar made us safe and secure. While driving through very tough road conditions, he was taking his time, making sure safety was his utmost concern. He was also a very good guide. Giridhar spoke to us, he is well mannered and knew when to give us time to admire the nature. Thank you Giridhar.

Very good service. Behaviour of the driver is excellent. Helped me to load all my luggage on his car.
Prof Uttam Kumar Ghosh
Suri. Birbhum
West Bengal 731101

My trip to Shillong from Guwahati airport was amazing. Driver helped us in keeping the luggage and was very helpful throughout the journey. Kudos to you Travelodesk.

Thanks Tisha,
Most of the time my bookings were last minute and you have assisted me without thinking of office hours.
Because of your assistance I was able to perform my task well.
Great Service! Keep it up:)

On time service. Easy booking. Ask for Tisha. She was my point of contact at TravelODesk. She was very cooperative and professional from day 1. The cab rates are also competitive in the market and cheaper than what resorts will charge you. I had booked Innova and Desire for my trip to and from Corbett National park - Delhi airport.

We availed the taxi facility from Travelodesk. Tisha helped us with all information and made the booking hassle free for us. The driver arrived on time and was professional. The car was clean as well. Will suggest others to use their service.

I recently booked taxi service from Jaipur to Sawai Madhopur to attend my friends marriage.

Our driver Amit was very helpful and very well behaved.

You guys have professional employees.

All the best for your future ️️

I had a wonderful experience with Travelodesk. I needed a transfer from Agra to Delhi International Airport and decided to book it through Travelodesk. Being a solo traveler, safety was very important to me. The whole booking process was very easy and I cannot thank enough Mr. Sushil Kumar for keeping me updated on the pick up time and the driver contact details. I immediately felt the professionalism and care of Travelodesk.
The driver picked me up on time and we drove all the way to Delhi without any issue. It was a very pleasant drive. Also once again, thank you to Mr Sushil for checking on me during the trip. I really appreciated.

Booked a family trip from Chandigarh to Dharamdhala and Mcleodganj. We really enjoyed the trip. Driver was very helpful and had knowledge about the routes

Amazing service.
I ve used their service twice.
Once in Delhi for 3 days toyota camry & then delhi to mathura Ertiga.
Cars are well manitained
Drivers are very professional & coperative
Mainly theres no hidden charges by the company or drivers.

Mr. Sushil my cordinator is a gentlemen. Hes always available on call for any kind of assistance or query

Thankyou

My friends and I booked a mini Van for a day trip to Agra to visit the Taj Mahal. The driver was on time and we had a great and save Journey. Also Tisha Tyagi made the purchase and booking very easy for us. The trouble as a German tourist with payment was solved within seconds by Tisha Tyagi. She was quick on response and helped with every problem.
I can recommend the company and the customer Service to any traveler.

Service provided is way beyond words! Constant communication and professionalism (which was well Portrayed with ToD) is key for any business to Thrive, TraveloDesk went above their threshold to accommodate our ever changing plan- smoothly implemented it with no consequences or questions per se - charges were very reasonable- which were well informed and way before our trip resumed- did not charge extra for the kms driven/ridden, Friend and I have decided to utilize their service for our trips next year and beyond.

Tisha Tyagi (Manager in place) and Vinod our Chauffeur should get a Five Star rating if there is a place to vote.

Excellent service with good polite behaviour and sincere workers. Ms. Tisha tyagi coordinated well to make experience better.