Café Coffee Day

One of the worst places in New Town for hanging out and having coffee. The staff is unmannered, lacking knowledge, and the manager (Love Chakrabarti) is illiterate. My family and I used to go there almost every Sunday for coffee with my mom and wife.

Last week, I went there and was the first customer at 9: 30 AM. I asked for a Cappuccino Large. The lady at the cash counter told me, 'Sir, I can't take an order for a single item as my manager instructed me to take orders for at least two items. ' The interesting part is that 90% of the items on the menu were not available. I then added a Coffee Mocha to the order. Now, she insisted I pay by credit card only because PhonePe hasn't been working for a while. This was strange since I had already made a payment on August 15th through PhonePe. She said, 'The manager told me not to accept PhonePe. ' When I asked to pay in cash, she said, 'Sir, I don't have 20 rupees change. I don't have a single rupee, so you need to give the exact amount. ' This situation made me feel uncomfortable, and I requested to speak with the manager, Love. He answered the call, and she handed the phone to him, saying that a customer wanted to talk to him. To my shock, he hung up without saying a word. At that point, we decided to leave and went to Starbucks instead, where there were many customers. Then I realised why Starbucks is thriving while Café Coffee Day is facing losses. I wouldn't recommend going to Café Coffee Day, New Town. The price difference for a Cappuccino is only 20 rupees from Starbucks.

Pretty weird CCD outlet. They probably aren't trained enough to not open the boxes on the floor while customers are around.

In the middle of having coffee and Chilli cheese toast, I wanted to have banana chips. They made me get up, bill for it while my coffee was getting cold.

You need to train your staff for better/friendlier service.

Check the photos and see the spoon they served for stirring the sugar. Because the regular spoons were over.