Hamleys

Not much toys kept for experiencing. My baby was playing on a rocker which was specifically out for playing and experiencing and the store people literally snatched it from my baby and put it up on a rack. Not a welcoming experience. Best avoid.

I had purchased a hamley toy from Bangalore airport Hamley store. It turned out to be defective when I opened it back home in Kolkata. Brought it to Hamleys south city store for a resolution and it was changed in matter of minutes. Kudos to Monotosh for the quick help and also Krishna who billed. Thanks

This shop is well known for their huge collection of toys, variety of games but Price little bit costly. And in this place you can find a hidden thing which is Mirror maze. They claimed that this Kolkata’s longest mirror maze but in my opinion I don’t think so. But you can enjoy a lot. I just love this Mirror maze.
Good initiative from Hamleys for refreshing mind game.

The mirror maze is too small. It said it's Kolkata's longest maze but it's nothing as such. However, the light and sound effect and decoration lighten up the mood.

All style, little substance.
Few innovative items. Very few indeed for the infants. Expected a lot more from such a reputed house. But sadly disappointed.

Very nice collection of toys. Very tempting but costly. Online hamleys store provides discounts but offline store has offers only on specific days. Other than that variety of toys are good. Candy store inside is also very costly 100 gm costs greater than 200 rs. I got 188 gm (as my daughter was hellbent on having candies) and paid 414 which is too costly

This is my 2nd time visit here in this store and the sales person is very polite and helpful understanding the needs of a toddler mind and the toys they would prefer.

Good recommendations and lovely store for both adults and kids. It’s a fun place.

This place have a superb collection of toys. Specially the majorette miniature toys. It is available at many places but their collection is just awesome. And along with that you name the age n toy and u get it there.

One of the few stores which has humongous collection of kids toys and what is most impressive is that most of the toys are Made in India which provides peace of mind as they provide 6 months of warranty. Bought one remote car for my son on 22nd Jan, 2023 and it started malfunctioning after a couple of days. Visited today and it was exchanged without a single question asked. I must appreciate the gesture and attitude of Mr Shadab Ali who helped and guided me through the whole exchange process with a gentle smile. Will visit again very soon. Good Job!:)

South City Mall Hamleys - Had the opportunity to interact with Shadab Ali. He was amazing and helped me a lot to get one expensive drone replaced. He was very prompt and kept me informed all the time till I got the product replaced

They have great customer service management. I required a product urgently and they made sure to get it delivered to my home, which was quite far from Southcity. And the product was really huge. Thank you so much Mr. Krishna Mohan Thakur for the instant action on my requirement. Kudos to Hamleys team.

I am extremely thankful to Mr Krishna and the entire team of Hamleys south city for helping me out and replacing a toy which was broken. I want to wish them great luck ahead. I would like to urge everyone to visit their store once and get great products and excellent customer service.
Loads of love to the entire team.

Wonderful experience and service in Hamleys.
Best place to buy toys for kids in Kolkata.
Good behaviour of staff specifically Ms. Ichha she was very polite and helpful.

I visited hamlets Southcity icha helped me lot with choosing perfect toy for my nephew.
Thank hamleys.

An extremely poor experience. Very rude and insensitive staff. Poor products cheap quality Overpriced items.

The mirror maze experience was amazing. Also great assistance by staff. Perfect location for toys etc for kids.

The Mirror Maze was so worth it. The staff working are so helpful and nice. Would absolutely suggest this place!

It has a really good experience and we enjoyed a lot! Please make sure to visit here once u will enjoy too!

I love to visit hamleys Southcity one of the best toy shop, Staff are very helpful. Krishna THakur helped me lot with my toy exchange.

One of the best store i have visted in kolkata.
Hamleys is best place for kids for toys.

I love the service provided by the staff. Store ambiance was good.over all good experienced.

I have purchased a soft toy from hamleys and the quality is good.over all best experience and best service given

Very Happy with the service, Manager Rahul was a great help in getting my item which I required, Thank you

Mashallah. Staff behaviour is soo good

Madad karte hai staff log kaun bacho ko kaun. Sa toy do

My Daughter just picked a Lego from South City hamleys. When she showed me the Box it was very shabby and crumbled. On reaching hotel we opend the box n realised that the Lego was used. Really disappointed.we regularly but toys from Hamley Chandigarh never had such an experience

One has to buy toys which have been handled by others. On insisting the staff spray it with a sanitiser. Wonder how this unhealthy practice is being allowed by South City Mall at Hamleys. Specially when it might put kids at risk.

Bought a product last night which is faulty, called there number 50 times within store working hours nobody picks up.

There bill do not have a store contract number, as well. Highly disappointed.

All was great but billing becai a big issue.first sever was down then cards couldnt be swiped then points couldn't be added.not expecting this from a nation wide brand

Nice place and really international level of collection of toys.great and helpful staff members as well!