Little Mermaid

Bought a life aayu small pellet fish food from them. After returning home, I noticed that it will expire within 4 months. It was a 100gm packet and since I don't have much fishes a 100gm packet lasts me for more 6 months. So I went there within less than 24 hours. The packet was sealed. I asked them to replace the packet with one that has at least 6 months of using time. They said they don't have anymore life aayu small pellet packet left in their stock. But when I purchased the item I enquired that do they have other life aayu small pellet packets too as my friend said he will also buy one. Then they said that yes, other life aayu small packets are also available. But when I asked for replacement, they said this was the only packet left in stock and they don't have any other life aayu small packet left in the store. Any good store would refund me money as the it will expire within 4 months and I told them that my packet lasts more than 6 months. So hearing this, any good store should have refunded me money. But they didn't. They instead said that I can feed this to my fishes even after it expires. This is a horrible advise. It shows that they don't care about their customers and about the health of the fishes. They are saying to feed my fishes expired foods. It shows what kind of shop they are.

Edit - This is a response to your reply. You are lying. Yes I wanted to buy life aayu food only and I checked the food and quantity according to my fishes. But I didn't check the expiry date. I knew that I was buying life aayu small pellet 100g for my fishes and I thought it would last 6 months but I didn't check the expiry date. Later when I saw the expiry date I went to your shop again for a replacement. I didn't ask for refund, I wanted replacement. You are lying here dude. I never asked for refund in the shop. But you refused to replace the item also. Here in the comments, I wrote that a good shop would have refunded the money on their own if replacement is not possible seeing that the product is gonna expire soon but in the shop I never asked for refund, I only wanted replacement. And you guys advised to feed expired food to my fishes. This is a horrible advise. It show hos much you care for the fishes and for the customers. And yes, you gave us contact number of the manufacturer's assistant (Pooja) and we called her several times, she never picked up our call.

Yesterday Received a package from LM Pet Shop, the packaging quality was excellent, haven't seen someone doing such thing so perfectly! Thanks LM

Being a fish keeper and aquascapist I have always loved Little Mermaid. It's a one stop/shop solution to ur need in fishkeeping and aquascaping. You find genuine and quality products. Indranil and his team are well versed with products and need of customers and share good knowledge about the hobby. Indranil is experienced in aquascaping and is well informed about the plants, fishes and all the peripherals needed for aquascaping. The outlet is small but is well arranged and managed by the team. You generally find every product here related to the hobby or else you can always get in touch with Indranil over his WA number and he is super-prompt in replying you back. I have been going to Little Mermaid for over 3.5 years and I have never left unsatisfied and need not met. Thank you.
P.s - the photo attached is of my tank

Know this place since inception.
Grown from toe to head with it's sincerity, intelligence, availability and knowledge. Wish them all success to come. A great team effort. I wish them all success.

Premium quality food and all the fishes are soo healthy. Behaviour of the owner is really polite. Water quality is maintained properly. Very reasonable price. This is the ultimate destination for a fish lover.

Reasonable price. Fishes are healthy. Good behaviour. Ultimate destination for fish lovers

Never order a terrarium from their store or even a paludarium. They specialise in aquariums. I ordered a terrarium recently. The cost was a little above 7k.
1. They dont use plants fit for a terrarium. They use plants that survive better in an aquarium or paludarium.
2. They were very reluctant and nonchalant in the whole process, never being completely transparent about the plants or any of the details until asked again and again. The owner and staff are really nice and willing to help but those who dont engage in making terrariums and the like will not know the several incongruities and nitty gritties of it. Thus it is necessary to really do your research before entrusting such a big project.
3. They didnt have any prior projects to show me. They didnt show me the layout at all before setting it up even when I asked for it and not to mention they absolutely did not follow any of the designs I sent. The tank looked really unappealing to put it plainly.
4. I visited the shop exactly 18 hours before taking the tank from them. It was still not set up. I am a terrarium enthusiast to say the least and have watched several videos of them being made with utter attention to detail and also attended competitions. I got their contact through sources who also attend such competitions and never have I ever seen such a thing being made in such short notice.
5. Due to the heat wave and the light setting all the plants ended up dying within two weeks of setting it up.
6. Two weeks. 7k gone to waste in 2 weeks. While I agree it was due to the heat wave why would they have such a drastic reaction. Especially when its a self sustaining system. Now I am expected to pay extra if I want to fix the tank.
7. This is not their area of expertise and perhaps they should try and listen a bit more to their client's concerns. Its not easy to whip out such an amount without a lot of thinking.
8. The work was genuinely horrendous. I am having to remake the whole thing. Never making this mistake of trusting the wrong people again.

Fantastic little pet shop with a very friendly and helpful owner. The people who work for him are also very affable and nice. All stocks of any item related to fishes and aquariums are available. For go to shop for all our pet needs! Good work. Keep it up LIttle Mermaid,

My key takeaways after having frequented the S. R Das road shop thrice.

1. All over get up: The store is compactly set up but one faces the inconvenience of having to open their shoes every time they enter which is highly unfeasible and inconvenient to consumers on the go. The owner should make necessary arrangements to solve the same.

2. Service: The store owner is well behaved and accomodating but his primary assistant has a very haughty attitude reeking of arrogance. I remember having gone in the owner's absence requesting the assistant to fetch me some rock salt to treat my fish and he rudely remarked that they only sell aquarium salt and should go to a departmental store instead. (naturally anyone with common sense would visit a pet shop to buy products that are niche and specifically catered to their animals and not the ones used in day to day life). I also noticed that the owner exercised preferential treatment based on his perception of customers which is very unfair in my opinion.

3. Products: The shop houses a variety of fish and an assortment of products but I'd advice any new hobbyist to visit the shop only after doing their homework. I purchased a few plants (mainly Anubias and Java fern and they held up pretty nicely).
Now here is the flip side, i got two baloon platies and they were infected with gill fluke and other parasites. The owner quoted a price of Rs. 150 per piece (which is comparatively steep in terms of market price to those sold in other online and offline chains). The owner could contend that the same price is reflected due to the premium value or novelty attached to product but that argument would fall in shambles because the fish were exhibiting signs of infection which show poor quality of the livestock in itself. This accounts for GROSS FAILURE in the adherence of basic industry standards of quartining and selling healthy fish followed by most fish traders world wide. Lastly, the owner might contend that I as buyer should have exercised the principle of caveat emptor (buyer must beware) but that would again be a wrongful premise to adhere to in this case as such transactions often happen on mutual trust/fiduciary relations.

Conclusion: All over very dissapointed by the quality of service afforded in this shop. I would request the store owner to hire competent staff who know how to cater to clients instead of posing to be Fish Pundits and acting out in a whimsical and capricious fashion. Secondly, would advice the owner to sell healthy livestock and do something about having to open shoes everytime.

It's one of my favourite aquarium gallery in South Kolkata. Owner is very friendly, price is on the higher side, i guess because they give quality products.

One of the finest aquarium shop in the city. A must visit place for planted tank enthusiasts. ️️

Hii,
I ordered api bio media 250gms through online from the website of their own (little mermaid)
I received it after a week with was worthy so far and I recieved my product in good condition with all items mentioned on the product.

Thank you

Very good experience, good quality Aquatic Plants & Deliverd within 1 hr thanks team for support

Got worst service from the shop. Very unprofessional behaviour and take double the cost than actual. I purched rock from the store and on the very next day i tell them i want to exchange the rock as my goldfish might get infection from the rock.but they denied to exchange the rocks. I purchased many things from there shop but i their behavoiur is really shocking. There are other good store available in the city who are giving variety of authentic fish and product.

They have good dry stocks for aquascaping. I inquire with them some weeks and they give me best rates for aquarium stuff.

It's a one stop place for all your pets. This shop gives you the chance to endeavour into the world of fishes and birds. I am going to the shop since 5 years still no regret. FOR THE OUTSTANDING QUALITY THEY DELIVER
Iam lucky to be a customer of little mermaid group. And the owner brings up the solution to any problem arises concerning your pets and has a broad mind, Which quite rare in this standard pet stores. Overall it has been a great experience win little mermaid pet shop.

I bought 20 Cardinal Tetra, each cost 60rs, and all are infected; also, 16 of them died the next day. Before they are blaming me for water quality, let me tell you that I already have 7 Cardinal Tetras for 2 years in the same tank.

Thanks!

Great job
customer satisfaction 5star
authentic products at reasonable rate, treat for aquarium hobby
loved your services
keep up the fantastic work

Excellent collection of fish, plants, accessories. The prices are a little on the higher side, though.

দাদা ভীষন helpful। নিজের লাভের কথা না ভেবে কি কি জিনিস করলে আপনার মাছ গুলো ভালো থাকবে সেগুলো বলে দেন। বিভিন্ন exotic আর variety র goldfish স অনেকে মাছ পাওয়া যায়। ভালো ভালো খাবার product ও easily available. Phn করে জিজ্ঞাসা করলেও ওনারা খুব ভালো ভাবে উত্তর দেন সব জিনিসের।

The owner of Little Mermaid is extremely helpful always helped me as soon as I asked for regarding my fishes.
Few days ago at very late hour I urgently need a person to deep clean aquarium, at that late hour the owner arranged a person for cleaning.
I am extremely happy with his service.
Keep up with your good works.

Good attitude. Clean and excellent shop. Behavior is very good. Looking forward to visit again.

The place is very small, although well laid out. More than 2 customers inside can create confusion and difficulty. Also they will not permit anyone with shoes inside, so be prepared to leave your shoes outside on the open pavement and shop barefoot. If it rains then your shoes will be a mess.
Stocks are not much, but quality is good. However I am not patronizing this store as the shoe opening rule is bothersome and the salesman is rudely strict.
UPDATE. The store owner is very polite and helpful, but he is not always available, and the salesperson is unfortunately a problem.

I am a daily customer here. Price, Behaviour, Stock, Quality and eager to help attitude of Indraneel daa and every staff of this shop is on point. I highly suggest to visit the shop or check the website of their shop.

A to Z collection of aquarium products. Excellent collection of ornamental fish with variety. Behavior of the Owner is very nice.

Very nice! My favourite place in Kolkata, I'd only improve their customer interaction, but other than that, one fine aquatics shop this one!

One of the best stores in kolkata for a true hobbyist.update in 2022: LM has surpassed all expectations and has truly become the place to go for all your needs regarding aquariums/paludariums! Way to go Indranil da!

The product and the services what you have received from little mermaid is a best in class.

One of the best pet shops in kolkata with exotic collection of various kinds of fishes. It's actually the ultimate destination for all your pet needs.the shopkeeper and the staffs are also very helpful and polite.

Thank u "Little Mermaid" for giving me a complete guidance to make my aquarium beautiful. Fishes and all materials taken from this shop are absolutely amazing. And also in affordable price. All fishes are healthy and taking food properly in my tank. Stuffs are also very good and helpful in nature, because they helped me to select the fishes for my tank and informed me properly about their nature and feeding habits. Fishes are packed very carefully and oxygen also added externally in packet for safety.
I recommend my friends and others to visit this shop atleast one time, to change their poor thoughts regarding pet shops, they experienced before and make their aquarium gourgous. This shop is may be one of the best in Kolkata, but the best pet shop in South Kolkata.

A pet shop with fabulous collection! Outstanding collection of goldfish, discus, small fishes for planted tanks and many more. A wide variety of high quality fish food and medicines are also available. The owner and the staffs are also very polite and helpful. Must say that it is one of the best pet shops in Kolkata!

Exceptional collection at a very reasonable price. The owner is very friendly and knowledgeable about aquascaping. Ultimate destination for creating an aquatic wonder!

It’s the best aquarium shop in the city providing the best variety of exotic aquarium fishes and aquarium products at the best price. This place is the reason that made fish-keeping a hobby for me and in a year’s time I’m a keeper of 7 aquariums. Starting from glass/moulded aquariums to a variety of filters to exotic plants to exotic fishes, it has all under the same roof that also at the best possible price. Coming to the service it’s unparalleled to any other store in the city, the owner and the staff is always their to help you out all the time with All their means. Not a fan of reviewing places but some unwanted and fake reviews by some people forced me to pen it down as the truth should be brought forward. I personally
Request everyone to visit the shop once and experience yourself before believing me or the stupid fake reviews. Cheers! Happy fish-keeping mate!

Nice place with cordial behaviour Stocking all kind of fresh water and planted tank's accessories with range of fishes. Provide good knowledge to the freshers without any experience on aquarium.

Very well maintained shop with very good collection of fresh water aquarium fish as well as other stuffs.visit here is mandatory.