I booked a suite for today but the room was not suite at all. They literally force me to stay at room number 203 when our app, and there documents showing room number 402. They were not changing the room and the room 203 was not clean. The bathroom was very dirty.there was no toiletries in the bathroom, no tissue paper.
Receptionist Siddhant was too bad. He was to ready to listen our complaints and was forcing us that perticular room.
Food was bad. Quantity was good but doesn't taste good. We ordered Chicken noodles bit didn't find any chicken in those.
I have stayed in Townhouse in Kasba, Acropolis Mall and they have basically set a standard so here are my pros and cons for Townhouse in Mukundapur:
Pros: -Smooth check-in
Cons - Dirty rooms, washroom was too dirty with the leftover hair -Food-wise, the complimentary breakfast was just bad! I had the one in townhouse kasba, they did not charge me for the eggs as that was a part of the complimentary breakfast, however, townhouse in mukundapur charge 40rs for 2 boiled eggs, weird! And the quality was just too bad -Service, they did not take my order down properly, they called me 3 times to take the correct order -Rooms are smaller than the one in the acropolis townhouse, I wish they change their service standards as per the standards of an actual townhouse. Even their menu was printed xerox copy and not like the well-laminated book-style menu of townhouse acropolis, I feel its more of just for the namesake townhouse.did not expect this